Retail chief supply chain officers (CSCOs) should follow three best practices to mitigate disruptions and revenue reductions caused by the Covid-19 pandemic, according to business research and advisory firm Gartner, Inc. Company officials say the goal is to combine an effective near-term response to the impact of the pandemic across the supply chain with “a clear plan that positions organizations for success as the economy recovers.”
“The global outbreak of Covid-19 is creating a very dynamic environment in retail supply chains,” said Thomas O’Connor, senior director analyst with the Gartner Supply Chain practice. “Demand is shifting from physical stores to online channels as consumers seek to avoid public places due to fear of infection or government restrictions. Whether you’re a CSCO dealing with increased or declining demand, this is a unique challenge for everyone.”
Gartner’s recommended three best practices are:
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