In an effort to expand its client-centric approach, executives from East Coast Warehouse & Distribution, a leading temperature-controlled logistics provider to the food and beverage industry located on the Port of New York/New Jersey and in Philadelphia, will be attending Rutgers University's Customer Experience Certificate program in New Brunswick, NJ this week.
The program is designed for individuals and/or teams who touch the customer experience at their company - from sales executives, marketing or brand managers, product management, IT, finance, operations and legal - and who are empowered to drive new initiatives within their organization. Rich Coppola, Vice President of Sales and Marketing, and Carmen Tejeda, Vice President of Customer Service and Logistics Operations, will participate in the program.
"At East Coast Warehouse, the customer is at the center of everything we do," said Jamie Overley, CEO of East Coast Warehouse and Member of the Board of Advisors of Customer Experience at Rutgers. "Our unwavering commitment to customer service is why we have strong, long-standing relationships with our customers, and why we felt this program would prove invaluable in helping to further solidify our position in this area."
Rutgers University's Customer Experience Certificate program is a unique professional education learning experience opportunity. Attendees work collaboratively in small teams to solve real world problems with experienced subject matter experts who are available to guide them along the way. They learn directly from professionals who practice customer experience every day how the best firms in the industry are using new techniques to drive innovative and valuable customer experiences.
The Customer Experience Certificate program meets the same high academic standards of Rutgers' graduate programs, with a challenging interdisciplinary curriculum designed to prepare customer experience professionals to excel in their field. The program includes eight modules: Customer Experience Strategy for Success; Your Customers, Their Journey; Customer-Focused Innovation; Customer First Culture; Principles of Customer Relationship Building; Customer Experience Functional Alignment; Accelerate and Improve Decisions with Data; and Navigating Politics of Change.