Saia Inc., a regional less-than-truckload carrier, has launched its Xtreme Guarantee program, which guarantees all six of the company's proprietary Customer Service Indicators with a full money-back pledge. The guarantee includes pickup on the day committed, delivery by 5:00 based on scheduled transit times, claim-free delivery, accurate invoicing, proof of delivery within five minutes when requested, and the settling of all approved customer claims within 30 days. A failure on any of these counts will result in a refund of the entire invoice. Saia provides less-than-truckload transportation within the Midwest, South, West and Northwest United States, with partner services available throughout North America.
Company: Saia Inc.
Company URL: www.saia.com