Newgistics, a company that provides returns management solutions, offers a new SmartLabel developed specifically to facilitate returns for mid-sized retailers. The system provides increased visibility and control over the returns process and an easy-to-use returns solution for consumers. The Newgistics solution provides customers with pre-paid, pre-addressed, bar-coded SmartLabels with their orders. To return a product, the customer simply affixes the SmartLabel to the package and drops it off anywhere the U.S. Postal Service retrieves mail. SmartLabel's dynamic bar code links the package to the customer's invoice and provides package visibility early in the returns process. This solution enables customer service representatives to proactively address customers' exchange or credit needs, increasing customer satisfaction and loyalty.
Company: Newgistics Inc.
Company URL: www.newgistics.com