Wynright Corp., a U.S.-based provider of intelligent material handling systems has launched Wynright Client Care, a new business unit dedicated to providing aftermarket value-added services.
The Client Care Team will provide post-installation support for Wynright customers out of the Wynright support center in Oak Lawn, Ill. The Client Care Team will complement Wynright's existing integration teams by working with Wynright's customers' IT, operations, and maintenance staff at the facility level.
The goal of the team is to provide fast and complete answers to support issues, according to the company. Team members will monitor client facilities by using on-site DVR camera systems and Wynright's Guardian Pro-Active software. Wynparts.com, Wynright's equipment parts marketplace, will also be expanded to address parts requests for Wynright-provided systems.
In addition to providing post-installation support, the Client Care Team will also work with the Wynright integration teams during the project-engineering phase. The Client Care Team will be responsible for creating all client dashboard content in order to ensure a smooth transition from the implementation to support phases. The dashboard content is system-specific and will include comprehensive information, including CAD and PDF files, the PLC (programmable logic controller) source code, parts lists, and other pertinent materials.
In the coming year, Wynright clients will be able to access a secure, web-based dashboard that provides a single source for all of their aftermarket service needs. Permission-based access will even allow clients with multiple facilities to access custom data for each specific facility from the same dashboard. A new feature, "Ask a Wynright Expert," will also provide online help service and is accessible via email at Client.firstname.lastname@example.org.
Company URL: www.wynright.com