Southwest Airlines Cargo Companion

Southwest Airlines Cargo has introduced an asset-tracking service. Cargo Companion lets customers know the location and environmental status of high-value and time-/temperature-sensitive items shipped via Southwest Airlines Cargo.

The service is designed for freight forwarders, couriers, perishable commodity shippers, and shippers of time-critical and high-value items. Cargo Companion features state-of-the-art wireless asset-tracking devices that monitor the location, shock level, light level, temperature, pressure, and humidity of cargo during transit. Customers can monitor their cargo at www.swacargo.com as well as receive e-mail alerts when their shipment crosses predefined checkpoints, arrives at the destination, or experiences a potential issue during transit. These early-warning notifications enable customers to initiate contingency plans in the event of an unavoidable delay or temperature alert en route to the destination.

Customers also have the ability to use the tracking technology beyond the Southwest network, until the cargo is received by the consignee.

Customers using Cargo Companion must prearrange the service for a specific flight the next day. The asset-tracking devices are provisioned in advance and sent overnight to the customer to be packed with their shipment. Complementary reverse logistics are included with the service, and Southwest makes it easy for customers to return the devices for subsequent use.

Cargo Companion is available now and can be arranged in advance by contacting the Southwest Airlines Cargo Customer Care Center at (800) 533-1222. It is available on a transactional basis, and volume pricing is available.

Company: Southwest Airlines Cargo

Company URL: www.swacargo.com