We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • ::COVID-19 COVERAGE::
  • INDUSTRY PRESS ROOM
  • ABOUT
  • CONTACT
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC
    • Podcast
    • Webcasts
    • Blogs
      • Analytics & Big Data
      • Best Practices
      • Change Me
      • Empowering Your Performance Edge
      • Logistics Problem Solving
      • One-Off Sound Off
      • Public Sector Logistics
      • Two Sides of the Logistics Coin
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • MODEX 2020
    • Upload Your Video
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC
    • Podcast
    • Webcasts
    • Blogs
      • Analytics & Big Data
      • Best Practices
      • Change Me
      • Empowering Your Performance Edge
      • Logistics Problem Solving
      • One-Off Sound Off
      • Public Sector Logistics
      • Two Sides of the Logistics Coin
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • MODEX 2020
    • Upload Your Video
Home » Consumers grow impatient with high shipping costs for oversized items
newsworthy

Consumers grow impatient with high shipping costs for oversized items

August 28, 2019
DC Velocity Staff
No Comments

Demand for fast, free shipping continues to shape all aspects of the retail landscape, with consumers now growing impatient with high delivery costs for oversized items, according to a survey by logistics technology platform uShip, released today.

Conducted in conjunction with research firm YouGov, the Dream Decor study homed in on the furniture market, revealing that most buyers will avoid sellers that charge high shipping costs or that have slow delivery times. The study focused on key differences between smaller, boutique retailers and their big-box counterparts.

More than half of consumers who purchased an oversized item in the last year (56%) said they would avoid a boutique retailer if they encountered high shipping costs, the study showed, and 36% said they would avoid a boutique retailer if it had slow delivery or a long delivery window. The study also revealed that:

  • 27% of consumers have decided not to purchase a piece of furniture after it was in their cart due to high shipping costs;
  • 26% said it's too expensive or difficult to replace their current furniture;
  • 40% would turn to a major retailer like Amazon or Wayfair if a boutique retailer didn't offer free shipping;
  • Nearly half (47%) said they would check their tracking number or status at least once a day if they were expecting a piece of furniture that would take weeks to arrive, suggesting consumer impatience with long delivery times, the study author's said.

The Dream Decor study also found that small retailers have a big opportunity to attract buyers that prefer one-of-a-kind items over mass-produced furniture—if they can get a better handle on shipping costs and delivery times. Fourteen percent of buyers say large retailers have too many furniture options, 13% say they can't find items they like at the larger retailers, and 11% say they have regretted purchasing mass-produced furniture from large, major retailers, the study showed.

Transportation Supply Chain Services Omnichannel Business Management & Finance
KEYWORDS uShip
  • Related Articles

    Returns Experience Continues to Grow in Significance for Consumers, Doddle Survey Finds

    FastFetch Announces IntelliPack for Right-sized Packaging and Slashing Shipping Costs

    Consumers say no to shipping charges

Recent Articles by DC Velocity Staff

Report: Supply chains prepared to meet demand growth

Private equity firm combines Peak-Ryzex and Optical Phusion in double acquisition

Nuvocargo raises $12 million in funding round

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular Articles

  • A look into the future of robotics

  • Exotec Skypod System Adopted by Gap Inc. to Optimize Returns Process

  • Roadrunner Freight bolsters LTL capabilities with $50 million in new backing

  • A primer on warehouse robots

  • Truck driver availability tightens to three-year low, ACT says

Now Playing on DCV-TV

B56eecf1 4687 42a4 865e c3f3223925f7

How serious are you about controlling your freight costs?

DCV-TV 4: Viewer Contributed
If you’ve been feeling like your freight budget is under attack, you’re in good company! Whether you’re looking at the ocean, parcel, LTL, truckload, or air markets, capacity is tight and prices are soaring.RELATED RESOURCES:Rapid AssessmentVisit our websiteSubscribe to our YouTube Channel

FEATURED WHITE PAPERS

  • Special Report: Supply Chain Trends in Retail & Consumer Goods

  • Fortify Your Operational Resilience

  • Cold Storage Automation: Leveraging Advanced Technologies to Meet Increasing Demand

  • The modern warehouse: Maximizing productivity and capacity

View More

Subscribe to DC Velocity Magazine

GET YOUR FREE SUBSCRIPTION
  • SUBSCRIBE
  • NEWSLETTERS
  • ADVERTISING
  • CUSTOMER CARE
  • CONTACT
  • ABOUT
  • STAFF
  • PRIVACY POLICY

Copyright ©2021. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing