Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that Michigan-based Gordon Food Service, the largest privately held and family-managed foodservice distributor in North America, is using the Descartes Perform™ for Food mobile solution to improve accuracy and efficiency during customer delivery across its North American distribution network.
“We strive to be innovators in foodservice supply chain operations with world-class practices that meet our customers’ needs,” said Bob Cantello, North American Transportation Director at Gordon Food Service. “Final mile delivery is a critical part of the customer experience. Logistics technology, like Descartes Perform, helps us supply the right product to the right customer while removing the overhead of legacy paper-based delivery processes.”
Descartes Perform for Food is a cloud-based mobile solution that helps foodservice distributors eliminate paper and paper-handling costs associated with final mile delivery. The solution increases customer satisfaction by enabling accurate deliveries; minimizing disputes and write-offs related to overages, shortages and damages (OS&Ds); and allowing drivers to leave customers with clean invoices at the point of delivery. Clean invoicing also accelerates the order-to-cash cycle. Delivery information and estimated time of arrival (ETA) are available in real-time for enhanced visibility, which helps ensure the longevity and quality of the professional relationship between distributor and customer.
“We’re pleased to help Gordon Food Service reach higher standards of customer satisfaction through greater delivery accuracy and more efficient invoicing,” said James Wee, Vice President at Descartes. “Many leading food distributors, like Gordon Food Service, are using Descartes Perform to boost delivery productivity and customer retention by replacing time-intensive, error-prone paper-based distribution practices with real-time data flow and visibility.”