We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • ::COVID-19 COVERAGE::
  • INDUSTRY PRESS ROOM
  • ABOUT
  • CONTACT
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC.
    • Podcast
    • Blogs
      • Analytics & Big Data
      • Best Practices
      • Dispatches
      • Empowering Your Performance Edge
      • Logistics Problem Solving
      • One-Off Sound Off
      • Public Sector Logistics
      • Two Sides of the Logistics Coin
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • MODEX 2020
    • Upload Your Video
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC.
    • Podcast
    • Blogs
      • Analytics & Big Data
      • Best Practices
      • Dispatches
      • Empowering Your Performance Edge
      • Logistics Problem Solving
      • One-Off Sound Off
      • Public Sector Logistics
      • Two Sides of the Logistics Coin
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • MODEX 2020
    • Upload Your Video
Home » Consumers reveal love/hate relationship with Amazon
newsworthy

Consumers reveal love/hate relationship with Amazon

February 6, 2020
DC Velocity Staff
No Comments

U.S. consumers have a love/hate relationship with online retail giant Amazon.com, with nearly a quarter saying they buy from Amazon despite having negative feelings about the company's impact on retail and the environment, according to a recent survey by logistics technology firm Convey.

The Austin, Texas-based company surveyed 2,000 U.S. consumers and found that one in four have negative feelings about Amazon's impact on the retail industry and the environment, and that two out of three would consider abandoning Amazon if it weren't for free shipping. The survey also found that package theft remains consumers' greatest concern when it comes to delivery.

Key survey findings, according the researchers, include: 

  • One in four Americans (24%) have negative feelings about Amazon's impact on the retail industry, but 21% of those shoppers said they still buy at least 50% of all their goods on Amazon;
  • 27% of respondents said they feel very or somewhat negative about Amazon's impact on the environment, yet more than one in four of those respondents said they still buy at least 50% of all their goods on Amazon;
  • 47% of respondents said they do at least a quarter of their shopping on Amazon, and more than 1 in 5 (23%) said they buy more than half of all their goods on the site;
  • Fast and free shipping is far and away the top reason people shop at Amazon, selected by 80% of respondents;
  • 25% said they would not use Amazon at all if they had to pay for shipping, and 4 in 10 (39%) said they were unsure-meaning that close to two thirds (64%) of shoppers would consider buying elsewhere if free shipping were not offered;
  • Consumers are slightly more flexible when it comes to delivery speed, with 12% saying arrival within one to two days is essential for them to continue using Amazon, and more than half (55%) saying they would still use the site if deliveries arrived in three to four days, as long as shipping was free;
  • When it comes to delivery concerns, package theft remains the biggest worry for American shoppers (30%);
  • The second biggest concern was 'I may have to return my item' (14%).

"Retailers know that the delivery experience is a critical piece of the e-commerce puzzle, and this survey proves just how important it really is," Kirsten Newbold-Knipp, Convey's chief growth officer, said in a statement announcing the findings February 5. "This groundbreaking study shows how a positive delivery experience translates into loyalty and sales-and can even overcome negative perceptions about a brand. In 2020, retailers need to pay careful attention to delivery, not just speed and cost, but also keeping their shipping promises and proactively communicating along the way."

Supply Chain Services Omnichannel Business Management & Finance
KEYWORDS Amazon.com Convey
  • Related Articles

    Logistics Matters podcast: Women in supply chain; consumers love curbside pickup - retailers not so much; a bumpy road ahead for the transportation industry | Season 1 Episode 17

    Consumers grow impatient with high shipping costs for oversized items

    Creating a winning 3PL relationship: interview with Mark E. Richards

Recent Articles by DC Velocity Staff

North American entries rank high in Toyota Material Handling design contest

IBM survey says digitalization trends will sweep trucking industry by 2030

Warehouse robotics vendor Berkshire Grey goes public in SPAC deal

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular Articles

  • Walmart launches plan to build micro-DCs inside dozens of retail stores

  • Relaxed regulations for drone parcel delivery to take effect in March

  • Gartner survey signals increased investment in resilience over the next two years

  • Increasing Urgency for Vaccine Supplies Drives Launch of New Vaccine Manufacturing Resources on Thomasnet.com

  • What Level of Automation is Right for Your Warehouse?

Now Playing on DCV-TV

7d82a38f f300 4f37 aac7 93ec8a60c08a

Heads Up: Your CEO Could be Calling!

DCV-TV 4: Viewer Contributed
The challenge on the table is how to make the best of a tumultuous transportation market. Watch this video to hear some tips to consider. Check out last week's 2MW: https://blog.tranzact.com/2-minute-warning/note-to-ceos-dont-blame-the-logistics-department OTR with Peter Tirschewell, from the Journal of Commerce...

FEATURED WHITE PAPERS

  • Time to rethink your lift truck power

  • Warehouse Management System Project Toolkit

  • Solving Talent Management Challenges Now and In the Future

  • Shaping Up Last Mile Delivery to Surpass Customer Expectations

View More

Subscribe to DC Velocity Magazine

GET YOUR FREE SUBSCRIPTION
  • SUBSCRIBE
  • NEWSLETTERS
  • ADVERTISING
  • CUSTOMER CARE
  • CONTACT
  • ABOUT
  • STAFF
  • PRIVACY POLICY

Copyright ©2021. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing