SEATTLE - January 10, 2016 - Tideworks Technology® Inc., a full-service provider of comprehensive terminal management and planning software solutions, today announced that Crowley Maritime has gone live with Tideworks' terminal operating system (TOS) under CitadelMC?? , the newly branded SaaS model by Tideworks, at its Port Everglades Terminal in Florida. This marks the first Crowley terminal to go live with Tideworks' TOS in a series of scheduled deployments. Crowley's terminals in Jacksonville, Florida and San Juan, Puerto Rico are expected to go live in the first half of 2017.
"As the largest marine terminal operator at Port Everglades, it's important that we operate as efficiently as possible so we can effectively handle the growing volumes of container traffic," said Patrick Collins, general manager at Crowley's Port Everglades terminal. "Tideworks provided outstanding support throughout the implementation process and were with us every step of the way through this transition. We've been very pleased with the quality and capabilities of the TOS applications since go-live. We look forward to working with the Tideworks team again to help bring the same operational benefits and enhanced productivity that we've seen in Port Everglades to our terminals in Jacksonville and San Juan."
Crowley deployed the Mainsail Vanguard® core TOS as well as its Spinnaker Planning Management System®, allowing marine terminal operators to manage vessel, berth, yard and rail planning in one workspace. In addition, Tideworks implemented Traffic Control™, which allows for dynamic control of container handling equipment and electronic dispatching of work orders; Forecast®, a web pOréal that helps terminals communicate faster and easier with trucking companies, shipping lines, and other parties; Gate Vision®, an integrated gate system to accelerate gate operations and minimize truck processing time; and EDI Porter?? , Tideworks' managed EDI service. The IT infrastructure supporting the TOS is hosted at Tideworks' hardened data center.
Tideworks provided comprehensive support during the implementation process, including project management, software configuration and installation, integration services, user training and go-live assistance. Additionally, Tideworks provided software customization to align with the terminal's unique operating practices. Moving forward, Tideworks will continue to provide ongoing maintenance and support services, which include 24/7 technical support and software upgrades.
As part of its multi-terminal project with Crowley, Tideworks will also be providing Disaster Recovery (DR) capabilities. The DR facility is located in a geologically stable and geographically disparate region, so if a catastrophic event occurs at Tideworks' primary data center, the TOS will fail-over almost immediately, ensuring that Crowley's terminals will continue to function.
"We are thrilled that the first Crowley site has gone live," said Michael Schwank, president of Tideworks. "We're confident that our hosted solutions will help improve productivity and enhance customer service at Crowley's terminals, while providing them with a well-defined total cost of ownership for the TOS and related technologies. We look forward to continuing our relationship with Crowley as we work with them to achieve these goals. We're also very pleased to expand our presence in the Florida trade hub, which is an important region as we grow our business."
The Port Everglades terminal went live with Tideworks' solutions in September 2016.
About Tideworks Technology
Tideworks is a full-service provider of cost-effective, reliable software solutions for growing terminal operations and shipping lines worldwide. The company helps more than 300,000 users at more than 100 facilities run their operations more efficiently and profitably. From optimized equipment utilization to faster turn times, Tideworks works at every step of terminal operations to maximize productivity and customer service. For more information about Tideworks Technology, a Carrix solution, visit www.tideworks.com.
About Crowley Holdings Inc.
Jacksonville-based Crowley Holdings Inc., a holding company of the 125-year-old Crowley Maritime Corporation, is a privately-held family- and employee-owned company. The company provides marine solutions, energy and logistics services in domestic and international markets through several business lines including: Puerto Rico, Caribbean and Central America Liner Services; Logistics Services, Petroleum Services, Marine Services and Technical Services. Also offered within these business segments are: offshore services, such as contract towing and transportation; ship assist and tanker escort; marine project design, engineering and management; salvage and emergency response through its 50 percent ownership of Ardent; domestic and international vessel management and crewing; vessel construction and naval architecture through its Jensen Maritime
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