We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • INDUSTRY PRESS ROOM
  • ABOUT
  • CONTACT
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC
    • Podcast
    • Webcasts
    • Blogs
      • One-Off Sound Off
      • Global Logistics and Risk
      • Empowering Your Performance Edge
      • Analytics & Big Data
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • Parcel Forum 2022
    • MODEX 2022
    • Upload Your Video
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC
    • Podcast
    • Webcasts
    • Blogs
      • One-Off Sound Off
      • Global Logistics and Risk
      • Empowering Your Performance Edge
      • Analytics & Big Data
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • Parcel Forum 2022
    • MODEX 2022
    • Upload Your Video
Home » U.S retailers lag in 'click and collect' capabilities
newsworthy

U.S retailers lag in 'click and collect' capabilities

November 30, 2018
DC Velocity Staff
No Comments

U.S. omnichannel business is still in its infancy, with just 28 percent of U.S. retailers offering "click and collect" capabilities, according to a survey by cloud-based order management solutions provider OrderDynamics, released Wednesday.

In comparison, 64 percent of UK retailers say they offer click and collect—the ability to buy online and pickup in store (BOPIS)—the company found in a separate survey of retail businesses in the United Kingdom.

"Though it's the largest consumer market in the world, U.S. omnichannel is still in its early days, evidenced by larger chains advancing at a disproportionately faster rate than mid-market chains," the Toronto-based technology firm said in a statement announcing the findings.

Nearly half of retailers with more than 250 stores said they offer BOPIS options, for example, compared with just 18 percent of companies that have between 51 and 100 stores.

The U.S. study also found that:

  • 39 percent of omnichannel retailers offer basic, active inventory visibility;
  • 25 percent of all retailers provide free return shipping;
  • 42 percent of retailers offer BORIS (buy online return in store);
  • 32 percent of omnichannel retailers accept Instagram purchases.

Although the study authors say there is room for improvement in U.S. omnichannel commerce, they also noted that 86 percent of U.S. retailers surveyed have an e-commerce presence and that click and collect grew 5.7 percent compared to findings in the same survey conducted last year.

"E-commerce is deployed well throughout the U.S. retail market, but this research shows omnichannel capabilities continue to mature," said Nick McLean, CEO, OrderDynamics. "As retailers start to take advantage of faster, standardized and much less expensive point [sic] solutions, this profile will shift."

Omnichannel
KEYWORDS OrderDynamics
  • Related Articles

    Bell and Howell to Expand Retail Click-and-Collect Solutions in the U.S.

    Bell and Howell Announces 100th Retail Click-and-Collect Installation of PackRobot in North America

    Fortna to Highlight Omnichannel, eCommerce, and Click and Collect at LogiMAT.digital

Recent Articles by DC Velocity Staff

IoT vendors say industry needs better collaboration

Survey: only 55% of shippers filled their LTL trucks to full capacity in 2022

Survey: consumers set price cap on paying sustainability premium

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular Articles

  • Wireless technology could help electric trucks charge more safely, efficiently

  • Port of Oakland reports slow February container volumes as retail activity sputters

  • What’s shaping omnichannel fulfillment strategies?

  • WMS feels the squeeze

  • Freight downcycle is closer to the end than the start, ACT says

Now Playing on DCV-TV

Ce1e8b83 026c 4709 8554 43eef6c78213

Will the Silicon Valley Bank Fallout Affect Your Supply Chain? And Our Salute to the Women Supply Chain Leaders

DCV-TV 4: Viewer Contributed
The developments with Silicon Valley Bank and other financial institutions have gotten everyone’s attention. Will these banks be “isolated incidents” or do they portend a contagion with dire economic consequences? Candidly, I think the verdict is still out.That said, we’ve heard from some shippers and columnists who...

FEATURED WHITE PAPERS

  • Five tips for parcel success in 2023

  • Education Series: How, When and Why to Use XR Wearables in Your Industrial Business

  • The Future of Fleet Management: 5 Trends and Influences That Will Drive Logistics in 2023

  • The five best applications for robotic lift trucks in warehouse environments

View More

Subscribe to DC Velocity Magazine

GET YOUR FREE SUBSCRIPTION
  • SUBSCRIBE
  • NEWSLETTERS
  • ADVERTISING
  • CUSTOMER CARE
  • CONTACT
  • ABOUT
  • STAFF
  • PRIVACY POLICY

Copyright ©2023. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing