We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • INDUSTRY PRESS ROOM
  • ABOUT
  • CONTACT
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC
    • Podcast
    • Webcasts
    • Blogs
      • One-Off Sound Off
      • Global Logistics and Risk
      • Empowering Your Performance Edge
      • Analytics & Big Data
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • Parcel Forum 2022
    • MODEX 2022
    • Upload Your Video
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC
    • Podcast
    • Webcasts
    • Blogs
      • One-Off Sound Off
      • Global Logistics and Risk
      • Empowering Your Performance Edge
      • Analytics & Big Data
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • Parcel Forum 2022
    • MODEX 2022
    • Upload Your Video
Home » Convey launches retail shipment-tracking software
newsworthy

Convey launches retail shipment-tracking software

November 14, 2016
DC Velocity Staff
No Comments

Logistics software firm Convey has launched an online platform that lets e-commerce retailers manage in-transit shipments and address shipping snarls before they affect consumers, the company said today.

The Engage product is a logistics command center for managing the end-to-end customer delivery experience, Austin, Texas-based Convey said. Retailers can use the software tool to chart shipping problems, damages in transit, and delays, then either correct those issues or contact consumers to notify them of delivery changes before buyers are surprised by a bad shopping experience.

Convey's own recent consumer research shows that 66 percent of e-commerce shoppers say the delivery experience is a decisive factor when shopping online, and 75 percent want proactive communication about their shipments, the company said.

The Engage platform includes: configurable business rules so shippers can prioritize, escalate, or trigger action as issues occur; task and queue management that allows users to assign distressed shipments to teams for resolution; real-time collaboration between internal team members, carriers, and shoppers; and proactive customer communication to keep shoppers up to date.

Transportation Technology Track & Trace Systems
  • Related Articles

    Network Global Logistics launches shipment-tracking app

    Convey lands $10 million investment to expand beyond retail sector

    Convey integrates shipping software with Ingram Micro Commerce & Fulfillment

Recent Articles by DC Velocity Staff

A tree grows in Senegal

IoT vendors say industry needs better collaboration

Survey: only 55% of shippers filled their LTL trucks to full capacity in 2022

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular Articles

  • Wireless technology could help electric trucks charge more safely, efficiently

  • Port of Oakland reports slow February container volumes as retail activity sputters

  • What’s shaping omnichannel fulfillment strategies?

  • Freight downcycle is closer to the end than the start, ACT says

  • WMS feels the squeeze

Now Playing on DCV-TV

ProMat 2023 DC Velocity Robotics Theater - KNAPP: Robotics: Applications and Technologies

DCV-TV 5: Solution Profiles

FEATURED WHITE PAPERS

  • Five tips for parcel success in 2023

  • Education Series: How, When and Why to Use XR Wearables in Your Industrial Business

  • The Future of Fleet Management: 5 Trends and Influences That Will Drive Logistics in 2023

  • The five best applications for robotic lift trucks in warehouse environments

View More

Subscribe to DC Velocity Magazine

GET YOUR FREE SUBSCRIPTION
  • SUBSCRIBE
  • NEWSLETTERS
  • ADVERTISING
  • CUSTOMER CARE
  • CONTACT
  • ABOUT
  • STAFF
  • PRIVACY POLICY

Copyright ©2023. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing