Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
The leaders of the North American intermodal industry convened in sunny, steamy south Florida today to discuss what their industry can be, and what it can't.
It can be an alternative to over-the-road dry-van trucking, judging by data from consultancy FTR Associates. which estimates that 0.1 percent of all dry-van traffic is converted to intermodal each calendar quarter, a reflection of rail's reputation as a cleaner and more fuel-efficient transport mode, as well as shipper concerns over truck-driver shortages and never-ending road congestion.
But it is unlikely intermodal will ever supplant trucking in the budgets of shippers. Intermodal gets elevated in the conversation when oil prices rise and regulators and lawmakers appear to be clamping down on truck safety. However, the talk dies down when the opposite occurs. Today, diesel prices nationwide hover around $2.49 a gallon, the lowest level since June 2009 and far away from the $4-a-gallon-plus levels the conventional wisdom two or three years ago thought would be the case by now. In addition, Congress' 2014 decision to table a controversial provision in the Department of Transportation's governing the hours a driver must be idle before returning to the road has freed up capacity that would have otherwise been lost.
Larry Gross, senior consultant at FTR, told the Intermodal Association of North America's (IANA) annual meeting in Fort Lauderdale that Congress' actions effectively led to a 4- to 5-percent increase in truck capacity by allowing drivers and rigs more time on the road. That may explain why FTR pegs domestic intermodal traffic to grow just 1.6 percent in 2015, while international traffic, which has lagged somewhat recently, will rise by 6.3 percent.
For now, truck capacity is no longer in what Noel Perry, another FTR analyst, called "crisis mode." Like many observers, Perry sees the capacity crunch raging anew two or three years out, as the cost of increased government safety regulations puts many smaller fleets—the backbone of the U.S. truck fleet—out of business, and companies continue to struggle to find applicants who want to drive a truck.
What this means for intermodal is that while it makes great sense for resolving shipper-specific challenges, it does not auger a wholesale shift from truck, nor is it a panacea for the still-looming mother of all truck-capacity crunches. "We are a long ways away for truck capacity to be shifting to intermodal," Gross said.
That hasn't stopped the railroads from trying. William Clement, vice president, intermodal, for CSX Transportation, a unit of Jacksonville-based CSX Corp., said on a separate panel that CSX still "sees great opportunity for conversion from over-the-road (trucking), especially on the East Coast." Clement said intermodal accounts for up to half of CSX's overall growth. Tim Roulston, director, sales and wholesale intermodal for Canadian National Inc., the giant rail, said on the panel that CN would move relentlessly toward converting truck users because, frankly, that's what intermodal folk do. The fuel factor, Roulston said, is just one component of the strategy, and other qualities will be brought to the table to showcase intermodal's benefits. Intermodal accounts for about one-quarter of CN's traffic.
Shippers appearing on a panel with executives from CN, CSX, and Union Pacific Corp. said the intermodal supply chain, which includes dray drivers trucking goods to and from intermodal ramps, must focus on service consistency above all else. Denis Marion, director of U.S. transportation for the U.S. arm of Korean electronics giant LG Electronics, said it doesn't help if a box containing hundreds of thousands of dollars in high-value goods arrives at the destination ramp two days earlier than scheduled and must be moved to a yard because LG's customer isn't ready to take delivery. Marion, whose unit moves about a quarter of its goods via intermodal, said consistently hitting transit-time metrics is essential in satisfying end customers, who expect flawless delivery performance because they don't want to hold inventory.
"Don't make me micromanage every single box," Marion said.
That said, LG USA will spend more for intermodal service than for trucks on some lanes, because the company's needs justify it.
Ben Ball, director, transportation services, corporate freight, for Dalton, Ga.-based Shaw Industries Group Inc., the world's largest carpet manufacturer and a big flooring producer, said Shaw would like to devote more budget to intermodal—about 18 percent of Shaw's loads move via rail—if the service were to improve. "The service got bad and there was no hint as to when it would get better," Ball said.
Ball didn't specify a time frame, but he was likely talking about the disastrous period in 2014 when bad winter weather in the first quarter paralyzed the nation's rail system and threw intermodal service into chaos. The nightmare was compounded by what intermodal users said was the rails' inability to provide them with visibility into when things would improve.
Paul Boothe, director of transportation, TSP Development for Miami-based Ryder System Inc., said intermodal in 2014 accounted for $85 million of Ryder's $5.1 billion in transport spend. Boothe said Ryder will likely boost its intermodal spend to $100 million by the end of 2015, though he added that with a current on-time rate of 83 percent, intermodal's delivery performance needs to improve before more truck users make the switch.
Virtually everyone at today's sessions acknowledged that after a one- or two-year breathing spell, the trucking industry could face a capacity crisis that could bring trucking services of varying types to their knees. This could mean a great opportunity for the intermodal segment, as long as its executives recognize that their business, too, cannot survive without drivers and rigs.
Marion of LG said that many companies, including his, behaved badly toward drivers by taking them for granted, forcing them to sometimes wait hours to load and unload freight, and then blithely expecting the goods to be delivered on time. That mindset has changed, he said. "Everything we do today is about drivers," he said. He added, "We have to be the shipper of choice."
Shippers of choice would also do well with Clement of CSX. "We have to treat customers who are behaving the best," he said, noting that the railroad has created scorecards to encourage good behavior. One of the carrots, Clement added, is that more equipment will be reserved for better customers.
Worldwide air cargo rates rose to a 2024 high in November of $2.76 per kilo, despite a slight (-2%) drop in flown tonnages compared with October, according to analysis by WorldACD Market data.
The healthy rate comes as demand and pricing both remain significantly above their already elevated levels last November, the Dutch firm said.
The new figures reflect worldwide air cargo markets that remain relatively strong, including shipments originating in the Asia Pacific, but where good advance planning by air cargo stakeholders looks set to avert a major peak season capacity crunch and very steep rate rises in the final weeks of the year, WorldACD said.
Despite that effective planning, average worldwide rates in November rose by 6% month on month (MoM), based on a full-market average of spot rates and contract rates, taking them to their highest level since January 2023 and 11% higher, year on year (YoY). The biggest MoM increases came from Europe (+10%) and Central & South America (+9%) origins, based on the more than 450,000 weekly transactions covered by WorldACD’s data.
But overall global tonnages in November were down -2%, MoM, with the biggest percentage decline coming from Middle East & South Asia (-11%) origins, which have been highly elevated for most of this year. But the -4%, MoM, decrease from Europe origins was responsible for a similar drop in tonnage terms – reflecting reduced passenger belly capacity since the start of aviation’s winter season from 27 October, including cuts in passenger services by European carriers to and from China.
Each of those points could have a stark impact on business operations, the firm said. First, supply chain restrictions will continue to drive up costs, following examples like European tariffs on Chinese autos and the U.S. plan to prevent Chinese software and hardware from entering cars in America.
Second, reputational risk will peak due to increased corporate transparency and due diligence laws, such as Germany’s Supply Chain Due Diligence Act that addresses hotpoint issues like modern slavery, forced labor, human trafficking, and environmental damage. In an age when polarized public opinion is combined with ever-present social media, doing business with a supplier whom a lot of your customers view negatively will be hard to navigate.
And third, advances in data, technology, and supplier risk assessments will enable executives to measure the impact of disruptions more effectively. Those calculations can help organizations determine whether their risk mitigation strategies represent value for money when compared to the potential revenues losses in the event of a supply chain disruption.
“Looking past the holidays, retailers will need to prepare for the typical challenges posed by seasonal slowdown in consumer demand. This year, however, there will be much less of a lull, as U.S. companies are accelerating some purchases that could potentially be impacted by a new wave of tariffs on U.S. imports,” Andrei Quinn-Barabanov, Senior Director – Supplier Risk Management Solutions at Moody’s, said in a release. “Tariffs, sanctions and other supply chain restrictions will likely be top of the 2025 agenda for procurement executives.”
As holiday shoppers blitz through the final weeks of the winter peak shopping season, a survey from the postal and shipping solutions provider Stamps.com shows that 40% of U.S. consumers are unaware of holiday shipping deadlines, leaving them at risk of running into last-minute scrambles, higher shipping costs, and packages arriving late.
The survey also found a generational difference in holiday shipping deadline awareness, with 53% of Baby Boomers unaware of these cut-off dates, compared to just 32% of Millennials. Millennials are also more likely to prioritize guaranteed delivery, with 68% citing it as a key factor when choosing a shipping option this holiday season.
Of those surveyed, 66% have experienced holiday shipping delays, with Gen Z reporting the highest rate of delays at 73%, compared to 49% of Baby Boomers. That statistical spread highlights a conclusion that younger generations are less tolerant of delays and prioritize fast and efficient shipping, researchers said. The data came from a study of 1,000 U.S. consumers conducted in October 2024 to understand their shopping habits and preferences.
As they cope with that tight shipping window, a huge 83% of surveyed consumers are willing to pay extra for faster shipping to avoid the prospect of a late-arriving gift. This trend is especially strong among Gen Z, with 56% willing to pay up, compared to just 27% of Baby Boomers.
“As the holiday season approaches, it’s crucial for consumers to be prepared and aware of shipping deadlines to ensure their gifts arrive on time,” Nick Spitzman, General Manager of Stamps.com, said in a release. ”Our survey highlights the significant portion of consumers who are unaware of these deadlines, particularly older generations. It’s essential for retailers and shipping carriers to provide clear and timely information about shipping deadlines to help consumers avoid last-minute stress and disappointment.”
For best results, Stamps.com advises consumers to begin holiday shopping early and familiarize themselves with shipping deadlines across carriers. That is especially true with Thanksgiving falling later this year, meaning the holiday season is shorter and planning ahead is even more essential.
According to Stamps.com, key shipping deadlines include:
December 13, 2024: Last day for FedEx Ground Economy
December 18, 2024: Last day for USPS Ground Advantage and First-Class Mail
December 19, 2024: Last day for UPS 3 Day Select and USPS Priority Mail
December 20, 2024: Last day for UPS 2nd Day Air
December 21, 2024: Last day for USPS Priority Mail Express
Measured over the entire year of 2024, retailers estimate that 16.9% of their annual sales will be returned. But that total figure includes a spike of returns during the holidays; a separate NRF study found that for the 2024 winter holidays, retailers expect their return rate to be 17% higher, on average, than their annual return rate.
Despite the cost of handling that massive reverse logistics task, retailers grin and bear it because product returns are so tightly integrated with brand loyalty, offering companies an additional touchpoint to provide a positive interaction with their customers, NRF Vice President of Industry and Consumer Insights Katherine Cullen said in a release. According to NRF’s research, 76% of consumers consider free returns a key factor in deciding where to shop, and 67% say a negative return experience would discourage them from shopping with a retailer again. And 84% of consumers report being more likely to shop with a retailer that offers no box/no label returns and immediate refunds.
So in response to consumer demand, retailers continue to enhance the return experience for customers. More than two-thirds of retailers surveyed (68%) say they are prioritizing upgrading their returns capabilities within the next six months. In addition, improving the returns experience and reducing the return rate are viewed as two of the most important elements for businesses in achieving their 2025 goals.
However, retailers also must balance meeting consumer demand for seamless returns against rising costs. Fraudulent and abusive returns practices create both logistical and financial challenges for retailers. A majority (93%) of retailers said retail fraud and other exploitive behavior is a significant issue for their business. In terms of abuse, bracketing – purchasing multiple items with the intent to return some – has seen growth among younger consumers, with 51% of Gen Z consumers indicating they engage in this practice.
“Return policies are no longer just a post-purchase consideration – they’re shaping how younger generations shop from the start,” David Sobie, co-founder and CEO of Happy Returns, said in a release. “With behaviors like bracketing and rising return rates putting strain on traditional systems, retailers need to rethink reverse logistics. Solutions like no box/no label returns with item verification enable immediate refunds, meeting customer expectations for convenience while increasing accuracy, reducing fraud and helping to protect profitability in a competitive market.”
The research came from two complementary surveys conducted this fall, allowing NRF and Happy Returns to compare perspectives from both sides. They included one that gathered responses from 2,007 consumers who had returned at least one online purchase within the past year, and another from 249 e-commerce and finance professionals from large U.S. retailers.
The “series A” round was led by Andreessen Horowitz (a16z), with participation from Y Combinator and strategic industry investors, including RyderVentures. It follows an earlier, previously undisclosed, pre-seed round raised 1.5 years ago, that was backed by Array Ventures and other angel investors.
“Our mission is to redefine the economics of the freight industry by harnessing the power of agentic AI,ˮ Pablo Palafox, HappyRobotʼs co-founder and CEO, said in a release. “This funding will enable us to accelerate product development, expand and support our customer base, and ultimately transform how logistics businesses operate.ˮ
According to the firm, its conversational AI platform uses agentic AI—a term for systems that can autonomously make decisions and take actions to achieve specific goals—to simplify logistics operations. HappyRobot says its tech can automate tasks like inbound and outbound calls, carrier negotiations, and data capture, thus enabling brokers to enhance efficiency and capacity, improve margins, and free up human agents to focus on higher-value activities.
“Today, the logistics industry underpinning our global economy is stretched,” Anish Acharya, general partner at a16z, said. “As a key part of the ecosystem, even small to midsize freight brokers can make and receive hundreds, if not thousands, of calls per day – and hiring for this job is increasingly difficult. By providing customers with autonomous decision making, HappyRobotʼs agentic AI platform helps these brokers operate more reliably and efficiently.ˮ