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At the Container Store's DC, there's no need for bosses to ride herd over work crews. Performance scores displayed on a giant electronic scoreboard let workers pace themselves throughout the day.
It's not often that a simple lot number saves the day. But during this summer's spinach scare, a lot number and the supplier's ace product tracking system helped lead FDA investigators to the source of the deadly E. coli outbreak.
For years, the standard answer (in the DC, at least) was the warehouse management system. But nowadays, the answer is more and more likely to be a warehouse control system.