James Cooke is a principal analyst with Nucleus Research in Boston, covering supply chain planning software. He was previously the editor of CSCMP?s Supply Chain Quarterly and a staff writer for DC Velocity.
The pitch is that supply chain software will slash costs and take performance to new levels. But our exclusive survey finds that nearly half of software users have not gotten the expected return on their investment.
For many retailers, omnichannel commerce is new and uncharted territory. But consultant Kerry W. Coin has been there and now offers some guidance on how retailers can master a strategy that's fraught with supply chain challenges.