We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • INDUSTRY PRESS ROOM
  • ABOUT
  • CONTACT
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC
    • Podcast
    • Webcasts
    • Blogs
      • One-Off Sound Off
      • Global Logistics and Risk
      • Empowering Your Performance Edge
      • Analytics & Big Data
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • Parcel Forum 2022
    • MODEX 2022
    • Upload Your Video
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC
    • Podcast
    • Webcasts
    • Blogs
      • One-Off Sound Off
      • Global Logistics and Risk
      • Empowering Your Performance Edge
      • Analytics & Big Data
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • Parcel Forum 2022
    • MODEX 2022
    • Upload Your Video
Home » DTC BRANDS NEED SUPERB RELATIONSHIPS WITH CUSTOMERS TO SUCCEED
Press releases are provided by companies as is and have not been edited or checked for accuracy. Any queries should be directed to the company issuing the release.

Upload your press release

DTC BRANDS NEED SUPERB RELATIONSHIPS WITH CUSTOMERS TO SUCCEED

DTC BRANDS NEED SUPERB RELATIONSHIPS WITH CUSTOMERS TO SUCCEED
May 11, 2022
No Comments

St. Louis, MO:

Deck Commerce, the leading order management system (OMS) for direct-to-consumer (DTC) retailers, knows that putting customers first will help direct-to-consumer brands succeed. Studies show that eighty-six percent of consumers will pay a premium to shop directly with a brand. Still, these retailers must invest in technology to deliver an excellent customer experience.

“Direct to consumer retailers need to make customer experiences seamless, from order processing to order fulfillment,” said Chris Deck, CEO and Founder, Deck Commerce. “Deck Commerce OMS streamlines order management while creating a positive customer experience that drives retention, helping brands to optimize the entire order lifecycle, from storefront to front door.”

Using an advanced order management system is key to creating the best customer experience and generating superb customer relationships. The OMS must include:

Order orchestration and fulfillment functionality that fulfills orders from the best location at the best cost with little human intervention. Deck Commerce OMS automates up to 98% of orders, reducing errors and allowing retailers to focus on amazing customer experiences.

Inventory management tools let customers know that what they see on your website is, in fact, in stock.
Using an Order Management System like Deck Commerce's OMS, retailers get cross-channel visibility and improved inventory accuracy.

Back-end transaction processing that optimizes the DTC experience. With Deck Commerce, you can trigger and monitor actions during processing, such as payment, SMS notifications, emails, financials, tax, loyalty programs & fulfillment updates to curate the best experience.

A full-lifecycle customer service portal empowers store employees and agents to keep customers happy effortlessly. Customer issues are resolved faster.

An automated and coordinated return process to decrease cycle times and handling costs. Deck Commerce lets customers self-service on common requests, such as shipment updates and returns.

Omnichannel operations with a "buy anywhere, fulfill anywhere, return anywhere" model improve customer experience and profitability.

"During the pandemic, more consumers shopped online, and this trend doesn't look like it will go away," adds Chris Deck. "DTC retailers need to have the right technology to keep and grow their customer relationships.”

Stay up to date with Deck Commerce on LinkedIn and Twitter.

About Deck Commerce

Deck Commerce is the leading order management system (OMS) for retailers like New Balance, NETGEAR, and Build-A-Bear. The highly flexible, feature-rich platform automates inventory, transactions, fulfillment, and return workflows – giving retailers the power and efficiency to grow globally and across channels. Deck Commerce OMS enables retailers to curate memorable experiences that turn every customer into their best customer. To learn more visit https://www.deckcommerce.com.

http://www.deckcommerce.com
Submit your logistics, material handling, or supply chain related company news in DC VELOCITY's Industry Press Room section or New Products section
Technology
KEYWORDS Deck Commerce
  • Related Articles

    IntelliTrans Celebrates Thirty Years of Successful Relationships with Customers and Employees

    Stricken by pandemic, 3PLs and their shipper customers look to strategic relationships and “nearshored” supply chains

    Trax and Truckstop.com Partner to Boost Shipper-Carrier Relationships with Visibility Insights

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular Articles

  • Fred Smith is not worried about Amazon

  • Outlook 2023: What’s in store for logistics/supply chain?

  • Ports, maritime operators see tide turning as ocean freight tsunami subsides

  • In Person: Steve Beverly of Penske

  • InPerson interview: Rob McKeel of Fortna

Now Playing on DCV-TV

89cfed30 8aac 4284 960d c8c8c1886e16

Have you checked your read rate lately?

DCV-TV 4: Viewer Contributed
No reads. Unaccounted for boxes. Boxes sent to the wrong place. A logistics nightmare! But this nightmare doesn’t have to come true. SICK’s linear line scan camera is what dreams are made of for your logistics operations. And if you’re worried about motion and vibration from conveyor belts...well, there’s no reason...

FEATURED WHITE PAPERS

  • The five best applications for robotic lift trucks in warehouse environments

  • Fulfillment Facility Improved Efficiencies by 4x

  • 3PLs: Complete Orders Faster with Flexible Automation

  • Reusable Packaging for the New Wave of Supply Chain Automation

View More

Subscribe to DC Velocity Magazine

GET YOUR FREE SUBSCRIPTION
  • SUBSCRIBE
  • NEWSLETTERS
  • ADVERTISING
  • CUSTOMER CARE
  • CONTACT
  • ABOUT
  • STAFF
  • PRIVACY POLICY

Copyright ©2023. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing