After years of fits and fumbles, Congress is finally getting serious about the nation’s crumbling infrastructure, moving forward with a $1 trillion funding package. What’s at the top of the list, and where do truckers and logistics service providers fit in?
Gary Frantz is a contributing editor for DC Velocity and its sister publication CSCMP's Supply Chain Quarterly, and a veteran communications executive with more than 30 years of experience in the transportation and logistics industries. He's served as communications director and strategic media relations counselor for companies including XPO Logistics, Con-way, Menlo Logistics, GT Nexus, Circle International Group, and Consolidated Freightways. Gary is currently principal of GNF Communications LLC, a consultancy providing freelance writing, editorial and media strategy services. He's a proud graduate of the Journalism program at California State University–Chico.
For the past several years, the running joke in Washington was that “infrastructure week” basically was a collection of PR stunts: White House meetings and congressional hearings that got a lot of press coverage but accomplished little; industry advocacy groups making recommendations that went unheeded; and officials inside and outside the Beltway warning of impending doom from the state of America’s critical infrastructure, which the nation’s top engineers graded overall as a C-.
Yet as we enter the fall of 2021, a $1 trillion infrastructure policy package—with $550 billion in new funding for transportation programs—has successfully cleared the U.S. Senate, passing with a solid 69–30 bipartisan vote on Aug. 10, and is now headed to the U.S. House of Representatives for deliberation. If passed by the House, the more than 2,000-page measure will go to President Biden’s desk for signature.
For trucking and logistics service providers, it’s a sign that the nation’s infrastructure, particularly roads and bridges, is finally getting the attention—and new investment—it deserves.
Within what would be the largest infrastructure investment package since the U.S. Interstate Highway System was created in the 1950s are some $110 billion for roads and bridges, $39 billion for public transit, $66 billion for freight and passenger rail, $46 billion for projects related to improving resilience to severe-weather events, and $55 billion for projects to upgrade and expand clean water resources and manage wastewater. Also included are billions in funding for airports and seaports, electric vehicle charging stations, and the expansion of broadband internet.
Among the trucking-specific components of the bill are sections requiring automatic emergency braking systems on new commercial vehicles, improved rear underride guards on freight trailers and studies on side underride guards, and the establishment of a truck-leasing task force. The bill also would mandate a Department of Transportation review analyzing the cost and effectiveness of electronic logging devices (ELDs) and a review of processes to protect personally identifiable ELD data, and, in an effort to address the driver shortage, establish a CDL (commercial driver’s license) apprenticeship pilot program for CDL holders under 21 years of age.
ADDRESSING THE BACKLOG
The package has garnered praise for its scope, if not its scale. “The breadth and depth [of the legislation] is very encouraging,” observes Brian Tynan, corporate vice president of government relations for Aecom, one of the nation’s largest engineering and construction firms with experience across virtually all elements of infrastructure. “The strength of it is that it’s a comprehensive package that addresses roads, bridges, transit, freight and passenger rail, electrification, resiliency, clean drinking water, and broadband. It’s an opportunity for a generational investment.”
However, Tynan is quick to point out that it shouldn’t be seen strictly as an infrastructure expansion package; much of the funding will go toward the decidedly less-glamorous work of shoring up existing roads and bridges. The biggest challenge today is dealing with the severe backlog of aging infrastructure “that is living beyond its useful life,” he says. “We have to get rid of this backlog as well as continue to upgrade and expand our capacity” across all major infrastructure categories. “This is about … having an infrastructure that a growing economy can operate on.”
Troy Rudd, Aecom’s chief executive officer, has been actively advocating for critical infrastructure improvement and making it more resilient as well. In testimony before Congress earlier this year, Rudd stated: “Pursuing more resilient infrastructure is an important area … where government can make a significant impact. In 2020 alone, the United States faced 22 natural-disaster events with losses exceeding $1 billion each—the highest number ever in a single year.”
Rudd went on to say that building resilient infrastructure and unlocking innovation not only can yield significant benefits, “[but also] plays to American ingenuity and a bipartisan spirit in supporting transportation infrastructure that keeps our country moving forward.”
SET CLEAR OBJECTIVES, FIX WHAT’S FAILING FIRST
From a trucking company perspective, executives welcomed the bill’s progress but cited the need for clear objectives and echoed the emphasis on building in more resiliency and addressing the backlog of deficient, pothole-ridden highways and overtaxed bridges—all of which slow the nation’s truckers, increase greenhouse gas emissions, create delays, and raise costs for everyone.
“Traffic is increasing every year; there are more vehicles on the road than ever before,” notes Greg Orr, president of truckload carrier CFI, adding that CFI, whose trucks run some 200 million miles annually, is willing to pay its fair share toward highway repair, improvement, and expansion.
Then there’s the impact of Amazon and the pandemic-induced explosion of e-commerce shipments. Truckers are hauling more goods more often over shorter routes, and there are more cargo vans on the road making more residential deliveries than ever. “And we’re doing it dealing with congested, 50-year-old roads and bridges that stress out our drivers, beat up our equipment, and stifle productivity,” says Orr.
To illustrate, he cited the average speed for a truck on a 1,500-mile run. “Even with route optimization technology and doing all we can to avoid poor roads and congested areas, we’re hitting an average speed of 48 miles per hour,” reflecting the impact of construction delays and heavy traffic over longer periods of the day. Five years ago, that average was 51 mph, Orr notes.
“There is no doubt that congestion is the enemy of on-road productivity in parcel, LTL (less-than-truckload), and truckload,” says Dick Metzler, president and chief executive officer of regional parcel carrier LSO. That’s especially true as the use of crowdsourced drivers for last-mile deliveries increases, he says. And it’s a factor in the overall shortage of qualified truck drivers. “No driver finds sitting in traffic to be a great lifestyle, be it in a parcel cargo van or a Class 8 rig,” he notes.
One benefit of renewed infrastructure investment over time, Metzler believes, is more efficient supply chains and better transportation networks to support them, potentially forestalling significant ongoing increases in trucking rates. There is much debate over how to pay for improvements, but at the end of the day, “You pay me now, or pay me [a lot more] later,” he says.
SOLVING THE FUNDING RIDDLE
As Metzler’s comment suggests, financing has long been a sticking point in discussions surrounding infrastructure. “The key question is how does [infrastructure improvement] get funded,” notes Michael Regan, cofounder and chief of relationship development for transportation spend management software company TranzAct Technologies and chair of the advocacy committee of NASSTRAC (National Shippers Strategic Transportation Council), an association for transportation and logistics professionals who manage freight across all modes. “We were given a gift in the ’50s when the Eisenhower administration built the Interstate Highway System. But we have not [substantially] built upon it since.”
He cites overwhelming support among NASSTRAC members and other colleagues in transportation for infrastructure initiatives—and paying their fair share. Yet the primary funding mechanism—a federal tax on diesel and gasoline fuels—has not been updated since 1993. That tax generates revenues for the Highway Trust Fund, which finances the maintenance and construction of the nation’s roads and bridges. Without additional resources, the Highway Trust Fund is projected to run out sometime next year.
The gas tax “is based on a model that clearly is not relevant today,” says Regan. While more vehicles are on the roads now, gas tax receipts have not kept up. The reason: More-efficient vehicles and improvements in fuel mileage with today’s commercial vehicles and passenger cars, causing less fuel to be consumed (a good thing for the environment). Then add to that the impact of gas/electric hybrids and the proliferation of all-electric vehicles, which use the nation’s highways the same as a fossil-fueled car but pay nothing into the Highway Trust Fund.
Regan suggests several alternative or additional funding methods that could be considered, such as a vehicle-use or “mileage traveled” tax, or even a tax at the “barrel level” on crude oil. He also points to the potential for technology—such as automatic toll collection tags that work in multiple states—to ease the funding challenge. “I use my Illinois I-Pass in at least five states,” Regan says.
“The immediate return [on infrastructure improvements] is fundamentally making sure our road systems are upgraded to a point where they are safe and effective,” says Brent Hutto, chief relationship officer at freight marketplace operator Truckstop.com and a member of NASSTRAC’s advocacy committee. “If Covid taught us anything, it’s that we need trucks as consistently and frequently as possible.”
He also believes an increase in the gas tax is long overdue. “How much is a nickel or 10 cents going to make in a person’s decision [to buy] fuel?” he asks. “It’s not a rational position. You have to be able to pay for [infrastructure]. It’s an investment, not a cost.”
WELCOME PROGRESS
The legislation’s recent progress is a welcome and positive development, notes Darren Roth, vice president of highway policy for the American Trucking Associations (ATA). Between rising congestion and the 60,000 bridges around the country that are either deficient or closed, trucks are running more miles and traveling on the highways for longer than ever before. The current bill’s allocation of about $7.5 billion for new bridge grants as well as provisions to streamline environmental review into a two-year path (down from seven) all will help address and resolve bottlenecks.
“We are generally supportive of the bill moving forward,” says Sean McNally, the ATA’s vice president of public affairs and press secretary. “It’s not perfect, but we are ready to help whoever is at the table to get this across the finish line.”
Each of those points could have a stark impact on business operations, the firm said. First, supply chain restrictions will continue to drive up costs, following examples like European tariffs on Chinese autos and the U.S. plan to prevent Chinese software and hardware from entering cars in America.
Second, reputational risk will peak due to increased corporate transparency and due diligence laws, such as Germany’s Supply Chain Due Diligence Act that addresses hotpoint issues like modern slavery, forced labor, human trafficking, and environmental damage. In an age when polarized public opinion is combined with ever-present social media, doing business with a supplier whom a lot of your customers view negatively will be hard to navigate.
And third, advances in data, technology, and supplier risk assessments will enable executives to measure the impact of disruptions more effectively. Those calculations can help organizations determine whether their risk mitigation strategies represent value for money when compared to the potential revenues losses in the event of a supply chain disruption.
“Looking past the holidays, retailers will need to prepare for the typical challenges posed by seasonal slowdown in consumer demand. This year, however, there will be much less of a lull, as U.S. companies are accelerating some purchases that could potentially be impacted by a new wave of tariffs on U.S. imports,” Andrei Quinn-Barabanov, Senior Director – Supplier Risk Management Solutions at Moody’s, said in a release. “Tariffs, sanctions and other supply chain restrictions will likely be top of the 2025 agenda for procurement executives.”
As holiday shoppers blitz through the final weeks of the winter peak shopping season, a survey from the postal and shipping solutions provider Stamps.com shows that 40% of U.S. consumers are unaware of holiday shipping deadlines, leaving them at risk of running into last-minute scrambles, higher shipping costs, and packages arriving late.
The survey also found a generational difference in holiday shipping deadline awareness, with 53% of Baby Boomers unaware of these cut-off dates, compared to just 32% of Millennials. Millennials are also more likely to prioritize guaranteed delivery, with 68% citing it as a key factor when choosing a shipping option this holiday season.
Of those surveyed, 66% have experienced holiday shipping delays, with Gen Z reporting the highest rate of delays at 73%, compared to 49% of Baby Boomers. That statistical spread highlights a conclusion that younger generations are less tolerant of delays and prioritize fast and efficient shipping, researchers said. The data came from a study of 1,000 U.S. consumers conducted in October 2024 to understand their shopping habits and preferences.
As they cope with that tight shipping window, a huge 83% of surveyed consumers are willing to pay extra for faster shipping to avoid the prospect of a late-arriving gift. This trend is especially strong among Gen Z, with 56% willing to pay up, compared to just 27% of Baby Boomers.
“As the holiday season approaches, it’s crucial for consumers to be prepared and aware of shipping deadlines to ensure their gifts arrive on time,” Nick Spitzman, General Manager of Stamps.com, said in a release. ”Our survey highlights the significant portion of consumers who are unaware of these deadlines, particularly older generations. It’s essential for retailers and shipping carriers to provide clear and timely information about shipping deadlines to help consumers avoid last-minute stress and disappointment.”
For best results, Stamps.com advises consumers to begin holiday shopping early and familiarize themselves with shipping deadlines across carriers. That is especially true with Thanksgiving falling later this year, meaning the holiday season is shorter and planning ahead is even more essential.
According to Stamps.com, key shipping deadlines include:
December 13, 2024: Last day for FedEx Ground Economy
December 18, 2024: Last day for USPS Ground Advantage and First-Class Mail
December 19, 2024: Last day for UPS 3 Day Select and USPS Priority Mail
December 20, 2024: Last day for UPS 2nd Day Air
December 21, 2024: Last day for USPS Priority Mail Express
Measured over the entire year of 2024, retailers estimate that 16.9% of their annual sales will be returned. But that total figure includes a spike of returns during the holidays; a separate NRF study found that for the 2024 winter holidays, retailers expect their return rate to be 17% higher, on average, than their annual return rate.
Despite the cost of handling that massive reverse logistics task, retailers grin and bear it because product returns are so tightly integrated with brand loyalty, offering companies an additional touchpoint to provide a positive interaction with their customers, NRF Vice President of Industry and Consumer Insights Katherine Cullen said in a release. According to NRF’s research, 76% of consumers consider free returns a key factor in deciding where to shop, and 67% say a negative return experience would discourage them from shopping with a retailer again. And 84% of consumers report being more likely to shop with a retailer that offers no box/no label returns and immediate refunds.
So in response to consumer demand, retailers continue to enhance the return experience for customers. More than two-thirds of retailers surveyed (68%) say they are prioritizing upgrading their returns capabilities within the next six months. In addition, improving the returns experience and reducing the return rate are viewed as two of the most important elements for businesses in achieving their 2025 goals.
However, retailers also must balance meeting consumer demand for seamless returns against rising costs. Fraudulent and abusive returns practices create both logistical and financial challenges for retailers. A majority (93%) of retailers said retail fraud and other exploitive behavior is a significant issue for their business. In terms of abuse, bracketing – purchasing multiple items with the intent to return some – has seen growth among younger consumers, with 51% of Gen Z consumers indicating they engage in this practice.
“Return policies are no longer just a post-purchase consideration – they’re shaping how younger generations shop from the start,” David Sobie, co-founder and CEO of Happy Returns, said in a release. “With behaviors like bracketing and rising return rates putting strain on traditional systems, retailers need to rethink reverse logistics. Solutions like no box/no label returns with item verification enable immediate refunds, meeting customer expectations for convenience while increasing accuracy, reducing fraud and helping to protect profitability in a competitive market.”
The research came from two complementary surveys conducted this fall, allowing NRF and Happy Returns to compare perspectives from both sides. They included one that gathered responses from 2,007 consumers who had returned at least one online purchase within the past year, and another from 249 e-commerce and finance professionals from large U.S. retailers.
The “series A” round was led by Andreessen Horowitz (a16z), with participation from Y Combinator and strategic industry investors, including RyderVentures. It follows an earlier, previously undisclosed, pre-seed round raised 1.5 years ago, that was backed by Array Ventures and other angel investors.
“Our mission is to redefine the economics of the freight industry by harnessing the power of agentic AI,ˮ Pablo Palafox, HappyRobotʼs co-founder and CEO, said in a release. “This funding will enable us to accelerate product development, expand and support our customer base, and ultimately transform how logistics businesses operate.ˮ
According to the firm, its conversational AI platform uses agentic AI—a term for systems that can autonomously make decisions and take actions to achieve specific goals—to simplify logistics operations. HappyRobot says its tech can automate tasks like inbound and outbound calls, carrier negotiations, and data capture, thus enabling brokers to enhance efficiency and capacity, improve margins, and free up human agents to focus on higher-value activities.
“Today, the logistics industry underpinning our global economy is stretched,” Anish Acharya, general partner at a16z, said. “As a key part of the ecosystem, even small to midsize freight brokers can make and receive hundreds, if not thousands, of calls per day – and hiring for this job is increasingly difficult. By providing customers with autonomous decision making, HappyRobotʼs agentic AI platform helps these brokers operate more reliably and efficiently.ˮ
RJW Logistics Group, a logistics solutions provider (LSP) for consumer packaged goods (CPG) brands, has received a “strategic investment” from Boston-based private equity firm Berkshire partners, and now plans to drive future innovations and expand its geographic reach, the Woodridge, Illinois-based company said Tuesday.
Terms of the deal were not disclosed, but the company said that CEO Kevin Williamson and other members of RJW management will continue to be “significant investors” in the company, while private equity firm Mason Wells, which invested in RJW in 2019, will maintain a minority investment position.
RJW is an asset-based transportation, logistics, and warehousing provider, operating more than 7.3 million square feet of consolidation warehouse space in the transportation hubs of Chicago and Dallas and employing 1,900 people. RJW says it partners with over 850 CPG brands and delivers to more than 180 retailers nationwide. According to the company, its retail logistics solutions save cost, improve visibility, and achieve industry-leading On-Time, In-Full (OTIF) performance. Those improvements drive increased in-stock rates and sales, benefiting both CPG brands and their retailer partners, the firm says.