New Self-Service Technology, Freightquote by C.H. Robinson, Gives Small Business Customers Seamless Access to Shipping Across Multiple Modes
EDEN PRAIRIE, Minnesota (Nov. 13, 2019) — As part of its continued commitment to creating market-leading solutions focused on meeting customer needs, C.H. Robinson has introduced Freightquote by C.H. Robinson, the first and only self-service technology offering that guides small business customers to the best multimodal shipping options for improved savings, reliability and visibility.
The web-based, mobile-responsive offering is specifically designed to streamline the shipping process and allow small business customers to book freight without any shipping knowledge or expertise—without even having to sign up.
"Our research shows that small business shippers want ease of use and peace of mind when booking their shipping, which is exactly what Freightquote by C.H. Robinson's technology is designed to do," said C.H. Robinson President and CEO Bob Biesterfeld. "Customers are guided through a simple, transparent process that allows them to make the best shipping decision for their small business."
Small business customers enter a few details and can instantly compare competitive rates from high quality carriers 24 hours a day, seven days a week. They can go online with their phone, tablet or computer to book their LTL or Truckload freight, track shipments, get proactive notifications and pay with a credit card.
"Through an initial pilot period, we've already served the needs of thousands of small business customers," Biesterfeld said. "This is only possible because of the unmatched scale, information advantage and industry-leading technology of the C.H. Robinson network."
The technology was built by supply chain experts collaborating with small business owners on the features, design and user experience. Its foundation is the C.H. Robinson Navisphere global technology platform, which connects the company's entire network of 200,000 companies to provide customers with greater supply chain efficiency, real-time insights and visibility.
Freightquote by C.H. Robinson is another example of how the company puts customers at the center of everything it does, listening to their needs and solving for their logistics challenges.
Small businesses play a crucial role in the economy, contributing up to 44% of all US GDP growth annually. They also make up the vast majority of shippers. Last year, C.H. Robinson worked with more than 100,000 small businesses alone.
Freightquote by C.H. Robinson is one of several new technology solutions made possible by the company's commitment to investing $1 billion in technology over the next five years, doubling its previous $1 billion investment in technology over the last 10 years.
About C.H. Robinson
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With over $20 billion in freight under management and 18 million shipments annually, we are the world's largest logistics platform. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 124,000 customers and 76,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees. For more information, visit us at www.chrobinson.com (Nasdaq: CHRW).
Company Name: C.H. Robinson
Company URL: https://www.freightquote.com