We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • ::COVID-19 COVERAGE::
  • INDUSTRY PRESS ROOM
  • ABOUT
  • CONTACT
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC
    • Subscriptions
    • Podcast
    • Webcasts
    • Blogs
      • Analytics & Big Data
      • Best Practices
      • Change Me
      • Empowering Your Performance Edge
      • The Logistics of Defense
      • Logistics Problem Solving
      • One-Off Sound Off
      • Public Sector Logistics
      • Two Sides of the Logistics Coin
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • MODEX 2020
    • Upload Your Video
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC
    • Subscriptions
    • Podcast
    • Webcasts
    • Blogs
      • Analytics & Big Data
      • Best Practices
      • Change Me
      • Empowering Your Performance Edge
      • The Logistics of Defense
      • Logistics Problem Solving
      • One-Off Sound Off
      • Public Sector Logistics
      • Two Sides of the Logistics Coin
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • MODEX 2020
    • Upload Your Video
Home » AGL Report: U.S. CEOs Focusing on Supply Chain Agility to Meet Rising Customer Expectations
Press releases are provided by companies as is and have not been edited or checked for accuracy. Any queries should be directed to the company issuing the release.

Upload your press release

AGL Report: U.S. CEOs Focusing on Supply Chain Agility to Meet Rising Customer Expectations

July 11, 2019
No Comments

A new report from Logistics Trends & Insights and American Global Logistics (AGL)— "Adapting to the Age of the Consumer with an Agile Supply Chain"—reveals that businesses are focusing their strategic investments on agile, responsive supply chains to respond to rising customer expectations and address the current competitive challenges.

KPMG's 2019 CEO Outlook reports that 64 percent of U.S. CEOs believe that agility has emerged as a critical capability—that being too slow can lead to obsolescence. In the same report, 63 percent of CEOs agree that 'over the next three years they need to improve their innovation processes and execution.' An April 2019 report from Gartner (Raskino, Mark. "2019 CEO Survey: The Year of Challenged Growth." Gartner, April 16, 2019) indicated that 82 percent of CEOs currently have a digital transformation or initiative in place, up from 62 percent in 2018.

"We're living in an 'anytime, anyplace' environment, where consumers have virtually unlimited options and control over what and how they purchase," said Jon Slangerup, Chairman and Chief Executive Officer, American Global Logistics. "The ability of businesses to adapt their supply chains in response to changing consumer behavior has direct implications for their future sustainability and growth. By investing in technology and tools that enable supply chain agility, businesses can position themselves for success in the new age of the consumer."

While businesses realize the importance of an agile, technology-enabled supply chain, that vision isn't yet a reality for many of them. A study from North Carolina State University (2nd Annual Data Governance, Data Quality and Artificial Intelligence) found that 95 percent of supply chain leaders face significant obstacles in creating a unified view of their data, with three in four reporting that poor data is making it challenging to achieve their digital transformation goals.

The AGL report, "Adapting to the Age of the Consumer with an Agile Supply Chain" outlines these insights and challenges and provides five ways that an agile supply chain can help organizations keep up with the needs of the modern consumer:

1. Enable faster deliveries: Customer expectations for delivery continue to rise, with a UPS survey finding that 45 percent of shoppers expect purchases made between 1 and 4 p.m. to be eligible for next-day shipping.

2. Connect bricks and clicks: While e-commerce has transformed how consumers shop, in-store purchases still make up most of all U.S. sales. According to a Retail Dive study, 62 percent of shoppers visit stores to "see, touch, feel and try out items," with many going on to purchase online. By gaining shipment-level visibility, organizations can quickly locate and move their inventory - or see which manufacturer can get products to them the fastest.

3. Get closer to the customer: To meet shrinking delivery timelines, many brands are using smaller distribution centers or their own stores for fulfillment instead of traditional warehousing. This move reflects the shift from "just-in-time" inventory to "just-in-time" delivery, prompting businesses to reshape their supply chains to meet customer demand across countless touchpoints. Some businesses are responding by nearshoring manufacturing facilities to shave down transit times, while others are exploring print-on-demand and virtual manufacturing solutions.

4. Keep customers in the loop on shipments: From the moment they purchase an item, every customer has the same question: "Where is it?" Many organizations are responding by giving customers a look into their shipment's journey, helping to manage delivery expectations and improve customer satisfaction. If a container is stuck at port or a truck is delayed because of weather, an agile supply chain enables businesses to adjust routes and inventory accordingly - and keep customers updated each step of the way.

5. Handle rising return levels: According to an Invesp study, shoppers return 30 percent of online purchases, more than three times the number of brick-and-mortar purchases. As businesses ramp up their reverse logistics capabilities, a technology-enabled supply chain can help them optimize routes to make processing more cost-efficient and identify where returned inventory is needed most across their networks.

Download the full report, "Adapting to the Age of the Consumer with an Agile Supply Chain" at https://americangloballogistics.com/landing/consumer-outlook/

More Info: https://americangloballogistics.com/landing/consumer-outlook/

Submit your logistics, material handling, or supply chain related company news in DC VELOCITY's Industry Press Room section or New Products section
  • Related Articles

    Kuebix Helps Companies Better Meet Customer Expectations

    AGL CEO Jon Slangerup to join Speakers at Seventh Annual USC Global Supply Chain Excellence Summit

    American Global Logistics Helps Bassett Furniture Deliver on Customer Promises with its Supply Chain

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular Articles

  • Roadrunner Freight bolsters LTL capabilities with $50 million in new backing

  • Southeastern Freight Lines Promotes Marty Cox to Service Center Manager in Cincinnati, Ohio

  • Pull back or go deeper—how the pandemic influenced shipper-3PL engagement

  • Boston Dynamics trials box-lifting robot for unloading trucks

  • Fleet managers grapple with host of challenges as pandemic’s impact persists

Now Playing on DCV-TV

0a4ad66a 2005 4164 a0fa a1cd5a5133c9

Automated Package Handling with Mobile Robots

DCV-TV 4: Viewer Contributed
Discover sensor solutions that allow you to use AGCs or AGVs with your conveyors to enhance your logistics operations.

FEATURED WHITE PAPERS

  • Special Report: Supply Chain Trends in Retail & Consumer Goods

  • Fortify Your Operational Resilience

  • Cold Storage Automation: Leveraging Advanced Technologies to Meet Increasing Demand

  • The modern warehouse: Maximizing productivity and capacity

View More

Subscribe to DC Velocity Magazine

GET YOUR FREE SUBSCRIPTION
  • SUBSCRIBE
  • NEWSLETTERS
  • ADVERTISING
  • CUSTOMER CARE
  • CONTACT
  • ABOUT
  • STAFF
  • PRIVACY POLICY

Copyright ©2021. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing