Skip to content
Search AI Powered

Latest Stories

Press releases are provided by companies as is and have not been edited or checked for accuracy. Any queries should be directed to the company issuing the release.

Paragon Software Systems Boosts Customer Support With Expansion of Hotline Team

Wide-Ranging Technical Knowledge and Experience Resolve Customer Issues Quickly

Paragon Software Systems Boosts Customer Support With Expansion of Hotline Team

DALLAS, TX - April 29, 2016 - Paragon Software Systems, Inc., a leader in vehicle routing and scheduling optimization solutions, has boosted its Hotline Team with the appointment of two additional analysts, increasing the full-time team to six. The expansion will further Paragon's ability to offer a specialized hotline service to its growing global client base, helping customers overcome the complex transport and order fulfillment challenges they face.

Unlike most other help desks, Paragon's Hotline Team provides in-depth first-line support using extensive technical and customer service expertise. It combines phone, email and live web chat, along with remote diagnostics and health checks, to offer immediate and round-the-clock access to expert advice. As a result, more than 97 percent of incoming issues are resolved without the need for escalation to the company's wider support and development teams.


Phil Ingham, Support Director of Paragon Software Systems commented, "Paragon's routing and scheduling software is critical to our customers' demanding delivery schedules. The Hotline Team's wide-ranging technical knowledge and experience means we can quickly resolve our customers' support issues, even when they are unrelated to our own technology. The continued investment in our hotline service is part of our commitment to providing exceptional presale, implementation and in-life support, regularly going the extra mile to help our customers maximize fleet efficiency and service levels."

"The Paragon Hotline Team has supplied us with first class service. The team are friendly and approachable and are able to resolve any queries quickly so that we can focus on giving our customers the highest possible service levels," said Paragon customer Donna Crabtree, Transport Compliance Manager, at Bensons for Beds.

Paragon now operates a team of technical support analysts and implementation consultants, working alongside its dedicated development function. The expansion of the Hotline Team will allow the company's support consultants in the UK, US and China to further focus on helping customers make the most of their Paragon routing and scheduling software.

About Paragon Software Systems:

Paragon Software Systems, Inc., based in Dallas, Texas, is a leading provider of truck routing and scheduling software solutions. Paragon's advanced planning systems have been proven to cut transportation costs and improve efficiency across a wide range of distribution operation types and industry sectors. Paragon's North American truck routing software clients include George's Inc., AgReliant Genetics, Linde, McLane, National Food Corporation, and many others. The software is used for the daily route optimization of transportation schedules; rationalizing fixed routes; managing transportation resources; strategic logistics planning; and managing home delivery orders with dynamic routing. Paragon Software Systems, Inc. is a wholly owned subsidiary of Paragon Software Systems plc, the UK's number one provider of transportation routing and scheduling software. Paragon has over 3,300 systems installed at more than 1,000 client sites in 50 countries worldwide. For more information visit: https://www.paragontruckrouting.com.

More Info: https://www.paragontruckrouting.com

The Latest

More Stories

Warp Announces Preparation for U.S. Government Partnership to Enhance Service and Efficiency

Los Angeles, CA, Jan. 29, 2025 (GLOBE NEWSWIRE) -- Warp, a tech-powered network of cross-docks and carriers offering various vehicle sizes, announced that 2025 it will extend its solutions and services to the U.S. government. Warp aims to modernize government freight logistics with machine-learning-driven planning, optimized network strategies, and flexible solutions to create efficient, cost-effective, and sustainable supply chain transportation.

Focused on optimizing every load, every time, Warp employs machine learning (ML), artificial intelligence (AI), and groundbreaking consolidation techniques to blur the traditional lines of freight shipping by combining the best elements of LTL, FTL, and parcel delivery. Using its homogenous fleet including cargo vans, sedans, box trucks, and 53-foot trailers, Warp facilitates carrier injections, inbound vendor consolidation, pool point distribution, zone-skipping, store replenishment, and national retail distribution for some of the world’s largest shippers.

Keep ReadingShow less

Featured

Toyota Material Handling MidSouth’s Forklift Donation Raises $40,000 for Higher Education

Toyota Material Handling and Toyota Material Handling MidSouth partner to donate 5,000-pound-capacity pneumatic forklift at Concrete Industry Management’s annual charity auction.

Photo courtesy of Toyota Material Handling

Toyota Material Handling MidSouth’s Forklift Donation Raises $40,000 for Higher Education

LAS VEGAS, Jan. 28, 2024 – Toyota Material Handling MidSouth, a full-service dealer for Toyota Material Handling, showcased its dedication to fostering the next generation of industry professionals by donating a 5,000-pound-capacity Toyota Core IC Pneumatic forklift to the Concrete Industry Management’s (CIM) annual charity auction on January 22.

The forklift’s winning bid of $40,000 significantly contributed to the auction’s total proceeds of $2.15 million, supporting CIM’s mission to address the growing demand for skilled professionals in the concrete industry. Offered at five universities, CIM equips students with technical, communication and management expertise, preparing them for successful careers in a rapidly evolving industry. Proceeds from the auction are used to assist CIM in funding higher education programs that offer degrees in concrete industry management.

Keep ReadingShow less

Chang Robotics launches 'The Chang Robotics Fund' - A Seed Stage Venture Capital Fund targetting a $50M Raise to Specialize in Disruptive Technology

JACKSONVILLE, Fla., Jan. 27, 2025 /PRNewswire/ -- 2,750 miles away from Silicon Valley, Matthew Chang, founder of Chang Robotics, today announced his next business venture: The Chang Robotics Fund. The Fund is targeting a $50M raise to address the numerous needs and market opportunities the Chang Robotics engineering team identified in their daily operations by investing in disruptive technologies designed to confront the industry's most urgent challenges—from labor shortages to energy efficiency to environmental remediation. By utilizing innovative intellectual property and the engineering and management expertise of Chang Robotics, the Fund seeks to scale its targeted innovations into impactful, transformative, and profitable businesses.

Global industries, from manufacturing to healthcare, face mounting pressures such as intensifying global competition, workforce constraints, escalating expenses, and the urgent need for environmental restoration. Tackling these issues demands a new paradigm of intelligent automation, energy efficiency, and sustainable innovation.

Keep ReadingShow less

Adelante SCM and Magaya Release Report on the 2025 State of Digitization in Freight Forwarding

Miami, FL – January 28, 2025 – Magaya Corporation, the leading freight management platform for logistics service providers (LSPs), today released a report detailing the state of digitization in freight forwarding and the divide that presently exists between shipper expectations and forwarder capabilities.

In November 2024, independent research firm Adelante SCM and Magaya surveyed executives in the logistics services industry, as well as supply chain and logistics executives from manufacturing, retail, and distribution companies. The research found a substantial gap between what the shippers expect in terms of technological capabilities and what their logistics service providers currently offer.

Keep ReadingShow less

ORTEC Joins Wine & Spirits Wholesalers of America (WSWA)

Atlanta, GA – ORTEC, a leader in advanced analytics and optimization solutions, is excited to announce its membership in the Wine and Spirits Wholesalers of America (WSWA), the only national membership organization dedicated to wine and spirits distributors.

“Joining WSWA is an important milestone for ORTEC toward our goal to become a trusted technology partner to wine and spirits distributors,” said Mat Witte, CEO of ORTEC Americas. “We envision a future of collaborating with fellow members to drive innovation and optimize operations that benefit their business, their customers, and the industry as a whole.”

As a member of WSWA, ORTEC is committed to leveraging its expertise in advanced analytics and optimization to support the goals of the wine and spirits distribution industry. This collaboration will enable ORTEC to share insights and innovative solutions that can help streamline loading and delivery while improving efficiency across the sector.

About ORTEC
ORTEC is a leading provider of advanced analytics and optimization solutions, dedicated to helping organizations enhance their operational efficiency and decision-making processes. With a strong focus on innovation, ORTEC leverages cutting-edge technologies and data-driven insights to address complex challenges across a number of industries, including logistics, manufacturing, and healthcare. The company’s commitment to continuous improvement and collaboration with clients enables businesses to optimize their resources, reduce costs, and drive sustainable growth. By integrating advanced analytics into their operations, ORTEC empowers organizations to make informed decisions that lead to transformative outcomes and a competitive edge in the market. Discover more at ORTEC | NEWS.

About WSWA
WSWA plays a vital role in advocating for the interests of distributors on federal, state, regulatory, and legal issues that impact the beverage alcohol industry. The organization focuses on critical policy areas, including taxation of family-owned businesses, state-based alcohol regulation, social responsibility, and impaired driving prevention. Additionally, WSWA offers programs designed to promote the careers of its members and help their businesses thrive in a diverse and dynamic industry. Learn more at wswa.org.