All the news that's fit to … convey. The New York Times has contracted with HK Systems to provide it with a bulk handling system as well as a software management solution for the insertion area at its College Point facility in Queens. The handling system will convey bundles of newspapers from 11 tie-lines to six palletizing stations. The solution includes conveyors, controls, and overall systems integration. In addition, HK Systems will supply its Material Tracking & Control software to ensure inventory accountability and control of free-standing inserts and packages.
Hub three. Hub One Logistics, a consolidator and re-distributor of food and restaurant products, will be implementing the Productivity Improvement Program from logistics consulting company Tom Zosel Associates. The program will initially be rolled out in three of Hub One's facilities to enhance performance in key areas and streamline operations.
Listen up. Sologlobe, a Canadian provider of supply chain execution systems, has announced that its flagship product, Solochain, will now feature voice-driven applications from Voxware. Sologlobe will also offer the Voxware applications to its customers who do not need all of the warehouse management capabilities provided by Solochain.
Making new connections. Cortina, a company that makes electronic network components for analog and digital communications, is partnering with Avnet Electronics Marketing to handle its distribution. An operating arm of electronics company Avnet, Avnet Electronics Marketing provides thirdparty distribution services to original equipment manufacturers in the electronics sector. This past September, Cortina purchased Intel's line of optical network components—a move that expanded its product line and made the new distribution arrangement necessary.
A perfect salute-tion. The Defense Logistics Agency (DLA) is purchasing high-performance RFID printer/encoders from Zebra Technologies. The DLA will use the systems to create smart labels that will be used throughout the Defense Distribution Center's worldwide distribution network. The RFID solution is being implemented by ODIN technologies.
All my trials. Wyeth Pharmaceuticals has asked DHL to improve the handling and distribution of materials used in its clinical trials. Under the multi-year program, DHL will work to increase the efficiency of its client's materials distribution by uniting the flow of information and physical goods through automation, visibility, and improved collaboration.
'Tis the season for upgrading. Four Seasons, a division of Standard Motor Products that supplies aftermarket automotive control parts, is upgrading the warehouse labor management software at its distribution centers. Four Seasons is moving to the latest version of the ProTrack software from Tom Zosel Associates (TZA). The TZA labor management tool has enabled the company to maximize the productivity of its workforce and realize considerable savings.
Road worthy. Old Dominion Freight Line has deployed mobile application software from Odyssey Software to enhance its freight delivery services. This will allow Old Dominion's delivery application to operate on Windows Mobile devices, which will let the carrier provide real-time support and seamless data connectivity to the mobile devices of its truck drivers in the field.
There's no business like shoe business. Internet shoe and apparel retailer Zappos.com has opened a new DC in Shepherdsville, Ky., that features an end-to-end integrated material handling solution from FKI Logistex. FKI supplied a sliding shoe sorter, pop-up sorters, sawtooth merges, conveyors, print and apply modules, and software for the project. The systems automate receiving, presorting, put-away, picking, packing, and shipping.
Shared intelligence. Savi Technology, a company that specializes in active RFID-based supply chain solutions, has signed agreements to license its technology to seven companies. These first companies to gain access to Savi's intellectual RFID property are Apogee Total Solutions, Convergence Systems Ltd., Evigia Systems, Graphic Industries, Hi-G-Tek, Identec Solutions, and Impreva Labs.
Good call. Kyocera Wireless Corp. has awarded BAX Global a contract for warehouse management services at BAX's Yuen Long Logistics Centre in Hong Kong. Kyocera has been a long-term customer of BAX for airfreight services. The new Hong Kong facility will streamline shipments of phones produced in mainland China directly to Kyocera customers, bypassing the need for U.S. warehousing and distribution.
Powerful new tools. Universal Power Group (UPG) is implementing RedPrairie solutions at three of its distribution facilities in Dallas, Oklahoma City, and Las Vegas. The warehouse management, visibility, and scorecard software will help UPG provide network visibility for its customers, as well as tracking and controlling the company's batteries and power equipment inventory.
As holiday shoppers blitz through the final weeks of the winter peak shopping season, a survey from the postal and shipping solutions provider Stamps.com shows that 40% of U.S. consumers are unaware of holiday shipping deadlines, leaving them at risk of running into last-minute scrambles, higher shipping costs, and packages arriving late.
The survey also found a generational difference in holiday shipping deadline awareness, with 53% of Baby Boomers unaware of these cut-off dates, compared to just 32% of Millennials. Millennials are also more likely to prioritize guaranteed delivery, with 68% citing it as a key factor when choosing a shipping option this holiday season.
Of those surveyed, 66% have experienced holiday shipping delays, with Gen Z reporting the highest rate of delays at 73%, compared to 49% of Baby Boomers. That statistical spread highlights a conclusion that younger generations are less tolerant of delays and prioritize fast and efficient shipping, researchers said. The data came from a study of 1,000 U.S. consumers conducted in October 2024 to understand their shopping habits and preferences.
As they cope with that tight shipping window, a huge 83% of surveyed consumers are willing to pay extra for faster shipping to avoid the prospect of a late-arriving gift. This trend is especially strong among Gen Z, with 56% willing to pay up, compared to just 27% of Baby Boomers.
“As the holiday season approaches, it’s crucial for consumers to be prepared and aware of shipping deadlines to ensure their gifts arrive on time,” Nick Spitzman, General Manager of Stamps.com, said in a release. ”Our survey highlights the significant portion of consumers who are unaware of these deadlines, particularly older generations. It’s essential for retailers and shipping carriers to provide clear and timely information about shipping deadlines to help consumers avoid last-minute stress and disappointment.”
For best results, Stamps.com advises consumers to begin holiday shopping early and familiarize themselves with shipping deadlines across carriers. That is especially true with Thanksgiving falling later this year, meaning the holiday season is shorter and planning ahead is even more essential.
According to Stamps.com, key shipping deadlines include:
December 13, 2024: Last day for FedEx Ground Economy
December 18, 2024: Last day for USPS Ground Advantage and First-Class Mail
December 19, 2024: Last day for UPS 3 Day Select and USPS Priority Mail
December 20, 2024: Last day for UPS 2nd Day Air
December 21, 2024: Last day for USPS Priority Mail Express
Measured over the entire year of 2024, retailers estimate that 16.9% of their annual sales will be returned. But that total figure includes a spike of returns during the holidays; a separate NRF study found that for the 2024 winter holidays, retailers expect their return rate to be 17% higher, on average, than their annual return rate.
Despite the cost of handling that massive reverse logistics task, retailers grin and bear it because product returns are so tightly integrated with brand loyalty, offering companies an additional touchpoint to provide a positive interaction with their customers, NRF Vice President of Industry and Consumer Insights Katherine Cullen said in a release. According to NRF’s research, 76% of consumers consider free returns a key factor in deciding where to shop, and 67% say a negative return experience would discourage them from shopping with a retailer again. And 84% of consumers report being more likely to shop with a retailer that offers no box/no label returns and immediate refunds.
So in response to consumer demand, retailers continue to enhance the return experience for customers. More than two-thirds of retailers surveyed (68%) say they are prioritizing upgrading their returns capabilities within the next six months. In addition, improving the returns experience and reducing the return rate are viewed as two of the most important elements for businesses in achieving their 2025 goals.
However, retailers also must balance meeting consumer demand for seamless returns against rising costs. Fraudulent and abusive returns practices create both logistical and financial challenges for retailers. A majority (93%) of retailers said retail fraud and other exploitive behavior is a significant issue for their business. In terms of abuse, bracketing – purchasing multiple items with the intent to return some – has seen growth among younger consumers, with 51% of Gen Z consumers indicating they engage in this practice.
“Return policies are no longer just a post-purchase consideration – they’re shaping how younger generations shop from the start,” David Sobie, co-founder and CEO of Happy Returns, said in a release. “With behaviors like bracketing and rising return rates putting strain on traditional systems, retailers need to rethink reverse logistics. Solutions like no box/no label returns with item verification enable immediate refunds, meeting customer expectations for convenience while increasing accuracy, reducing fraud and helping to protect profitability in a competitive market.”
The research came from two complementary surveys conducted this fall, allowing NRF and Happy Returns to compare perspectives from both sides. They included one that gathered responses from 2,007 consumers who had returned at least one online purchase within the past year, and another from 249 e-commerce and finance professionals from large U.S. retailers.
The “series A” round was led by Andreessen Horowitz (a16z), with participation from Y Combinator and strategic industry investors, including RyderVentures. It follows an earlier, previously undisclosed, pre-seed round raised 1.5 years ago, that was backed by Array Ventures and other angel investors.
“Our mission is to redefine the economics of the freight industry by harnessing the power of agentic AI,ˮ Pablo Palafox, HappyRobotʼs co-founder and CEO, said in a release. “This funding will enable us to accelerate product development, expand and support our customer base, and ultimately transform how logistics businesses operate.ˮ
According to the firm, its conversational AI platform uses agentic AI—a term for systems that can autonomously make decisions and take actions to achieve specific goals—to simplify logistics operations. HappyRobot says its tech can automate tasks like inbound and outbound calls, carrier negotiations, and data capture, thus enabling brokers to enhance efficiency and capacity, improve margins, and free up human agents to focus on higher-value activities.
“Today, the logistics industry underpinning our global economy is stretched,” Anish Acharya, general partner at a16z, said. “As a key part of the ecosystem, even small to midsize freight brokers can make and receive hundreds, if not thousands, of calls per day – and hiring for this job is increasingly difficult. By providing customers with autonomous decision making, HappyRobotʼs agentic AI platform helps these brokers operate more reliably and efficiently.ˮ
RJW Logistics Group, a logistics solutions provider (LSP) for consumer packaged goods (CPG) brands, has received a “strategic investment” from Boston-based private equity firm Berkshire partners, and now plans to drive future innovations and expand its geographic reach, the Woodridge, Illinois-based company said Tuesday.
Terms of the deal were not disclosed, but the company said that CEO Kevin Williamson and other members of RJW management will continue to be “significant investors” in the company, while private equity firm Mason Wells, which invested in RJW in 2019, will maintain a minority investment position.
RJW is an asset-based transportation, logistics, and warehousing provider, operating more than 7.3 million square feet of consolidation warehouse space in the transportation hubs of Chicago and Dallas and employing 1,900 people. RJW says it partners with over 850 CPG brands and delivers to more than 180 retailers nationwide. According to the company, its retail logistics solutions save cost, improve visibility, and achieve industry-leading On-Time, In-Full (OTIF) performance. Those improvements drive increased in-stock rates and sales, benefiting both CPG brands and their retailer partners, the firm says.
"After several years of mitigating inflation, disruption, supply shocks, conflicts, and uncertainty, we are currently in a relative period of calm," John Paitek, vice president, GEP, said in a release. "But it is very much the calm before the coming storm. This report provides procurement and supply chain leaders with a prescriptive guide to weathering the gale force headwinds of protectionism, tariffs, trade wars, regulatory pressures, uncertainty, and the AI revolution that we will face in 2025."
A report from the company released today offers predictions and strategies for the upcoming year, organized into six major predictions in GEP’s “Outlook 2025: Procurement & Supply Chain” report.
Advanced AI agents will play a key role in demand forecasting, risk monitoring, and supply chain optimization, shifting procurement's mandate from tactical to strategic. Companies should invest in the technology now to to streamline processes and enhance decision-making.
Expanded value metrics will drive decisions, as success will be measured by resilience, sustainability, and compliance… not just cost efficiency. Companies should communicate value beyond cost savings to stakeholders, and develop new KPIs.
Increasing regulatory demands will necessitate heightened supply chain transparency and accountability. So companies should strengthen supplier audits, adopt ESG tracking tools, and integrate compliance into strategic procurement decisions.
Widening tariffs and trade restrictions will force companies to reassess total cost of ownership (TCO) metrics to include geopolitical and environmental risks, as nearshoring and friendshoring attempt to balance resilience with cost.
Rising energy costs and regulatory demands will accelerate the shift to sustainable operations, pushing companies to invest in renewable energy and redesign supply chains to align with ESG commitments.
New tariffs could drive prices higher, just as inflation has come under control and interest rates are returning to near-zero levels. That means companies must continue to secure cost savings as their primary responsibility.