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Home » The changing landscape of omnichannel fulfillment
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The changing landscape of omnichannel fulfillment
The pandemic-driven surge in e-commerce has left virtually no aspect of the retail supply chain untouched, forcing retail leaders to rethink everything from how and where they prepare orders to the delivery options they’ll provide. A new survey conducted by Eva Ponce, director of the research area on Omnichannel Distribution Strategies at the Massachusetts Institute of Technology (MIT) Center for Transportation & Logistics, in partnership with DC Velocity, examines some of the changes they’ve made and the challenges that remain. Here’s a look at some of the findings: