Winter storms are adding extra stress to a supply chain that’s already operating under severe capacity constraints. But players in one corner of the industry seem unfazed by the threat. Rail industry groups say they have the snow situation under control, thanks to a combination of mobile technology, precision forecasting, and heavy machinery.
The U.S. freight rail sector’s infrastructure and equipment are essentially an outdoor production line, spanning 140,000 miles of track and thousands of trains, the Association of American Railroads (AAR) says. But in this case, the production line is exposed to the elements, making it uniquely vulnerable to weather-related disruptions. For example, snow drifts can cover tracks, moisture can freeze in airbrake hoses, and frigid temperatures can affect steel rails.
Railways handle those challenges by preparing for winter before the first flakes ever fly, AAR says. Those steps include:
The use of pneumatic cannons that prevent avalanches by stopping snow from accumulating on nearby slopes, as well as the use of “snow sheds” that shelter tracks from falling snow.
Staging snow-fighting resources starting in late fall, storing plows and heavy duty blowers in strategic spots.
Employing private weather forecasting services that can issue warnings even earlier than the National Weather Service can, allowing them to plan for snow while storms are still far off.
Sending out “rapid deployment teams” of specialists like signal and track repair crews and mechanical engineers who can resolve equipment issues.
Deploying specialized equipment when there is too much snow for a locomotive’s snowplow to handle. That equipment includes massive bulldozers, “Jordan Spreader” cars with V-shaped fronts and 20-foot arms, and rotary snow plows with large spinning blades.
Rerouting trains, shifting shipments onto unaffected lines, or moving traffic onto another company’s line to reduce customer impact.
A few days before Christmas as I was busy preparing for the holiday, I received a text message from my bank asking if I had attempted to purchase a $244 Amtrak ticket in Orange County, California. Considering that I had the card in my possession and that I lived thousands of miles away from the attempted purchase location, I promptly replied "No." Almost immediately, a second message informed me that my card was locked and to contact my bank.
I'd like to say this was an isolated incident, but in 2024, I had to replace the same card four times. Luckily, it just took a quick trip to my local bank to replace the compromised card, but it was still an unwanted hassle.
Fraud is a never-ending issue facing not just consumers but businesses as well—no one is immune, it seems. In its latest industry report, "Occupational Fraud 2024: A Report to the Nations," the Association of Certified Fraud Examiners (ACFE) estimated that businesses lose 5% of their revenues to fraud each year. This report focused specifically on three basic types of occupational fraud: asset misappropriation, corruption, and financial misstatement. But what about other types of fraud?
The media often report on big organized theft rings stealing goods from trailers, trains, or containerships, or on bands of thieves breaking into warehouses or retail stores—but there are so many other ways in which fraudsters wreak havoc.
For instance, another area where fraud is rampant is consumer returns in the retail industry. Software company Appriss Retail, in collaboration with business management consultancy Deloitte, recently published its "2024 Consumer Returns in the Retail Industry" report. It states that "total returns for the retail industry amounted to $685 billion in merchandise in 2024." That might seem like a drop in the bucket compared to the $5 trillion in sales U.S. retailers racked up last year, but as the report's authors note in the executive summary, "the amount of fraud and abuse remains a significant issue that should be addressed. Fraudsters and abusers are often becoming adept at circumventing retailers' controls across all channels."
So what can businesses do? According to the ACFE study, internal controls (i.e., surprise audits, management reviews, hotlines or other reporting mechanisms, fraud training, and formal fraud risk assessments) are the best defense against occupational fraud.
When it comes to consumer returns fraud, Appriss Retail's report concludes that while retailers continue to adapt and refine their fraud prevention strategies, it's a delicate balancing act. The trick is for "retailers to implement solutions that have [a] minimal impact on the consumer experience," the report noted. "Brand loyalty can be fragile and competition continues to grow, so holding onto consumers is often a key to long-term success."
Then there's security and asset protection. Last October, I attended a session at the Council of Supply Chain Management Professionals' EDGE 2024 conference that focused on security and safety. In that session, Lee Ambrose, vice president of business development for Remote Security Solutions (RSS), discussed advanced strategies and technologies for violence prevention. But he also touched on asset/transit protection and specific solutions that can help companies discourage theft.
As an example, Ambrose cited his company's transit surveillance unit (TSU)—a portable monitoring device that can be installed on trailers to protect in-transit freight. According to the company's website, the TSU uses AI (artificial intelligence) detection, security cameras, and two-way communication to deter criminal activity, providing real-time detection and notification when unauthorized persons attempt to enter the trailer. It claims the device has a deterrence rate of 98%.
In the end, sometimes there is only so much a company can do to mitigate fraud/theft. But we are fortunate to have resources we can turn to if we need help. It's an uphill battle, but one that we will keep on fighting.
Most retail, wholesale, and manufacturing businesses are focused on fundamentally restructuring their supply chains to stay ahead of economic uncertainty. That’s according to results of the second annual State of Supply Chain report from supply chain solutions platform provider Relex Solutions, released Tuesday.
Relex surveyed nearly 600 professionals from retail, consumer packaged goods (CPG), and wholesale businesses across seven countries and found that 60% said they are overhauling their supply chains due to tariff uncertainty and market volatility.
Respondents said they are grappling with unpredictable consumer demand, escalating trade tensions, and unreliable supplier networks. More than half (52%) said demand volatility is their biggest challenge, forcing them to rethink inventory strategies in real time as shifting spending habits disrupt supply chains. In addition, 47% of businesses pointed to global trade disruptions and rising tariffs as a growing threat—with tariff volatility fueling concerns over higher costs and sourcing bottlenecks—and43% said they struggle with a lack of real-time data and visibility, making it harder to adapt to sudden shifts in demand, labor shortages, and transportation delays.
To counter those challenges, companies said they are making “bold operational shifts,” according to the study. Many are expanding their supplier networks, moving sourcing closer to home, and accelerating automation investments. Among retailers, 62% said they are addressing cost pressures through a combination of efficiency improvements and price adjustments, while 50% said they are actively broadening supplier bases to safeguard against economic and geopolitical instability.
“Supply chains are in a pressure cooker—between tariffs, demand shifts, and unpredictable disruptions, the outdated and traditional way of operating isn’t sustainable,” Dr. Madhav Durbha, Relex Solutions’ group vice president of CPG & Manufacturing, said in a statement announcing the findings. “Companies that lean into AI, automation, and supplier diversification will not only weather this volatility but emerge stronger. The ones that don’t risk falling behind.”
The full report, Relex State of Supply Chain 2025: Retail and CPG Dynamics, is slated for release in March. The report was conducted by market research firm Researchscape in January 2025.
Ask 10 warehousing experts about the optimal level of inventory visibility, and you'll get a dozen different responses.
Sure, most would agree on the importance of accurate inventory counts—knowing exactly how many items are in every carton, crate, and pallet stored in the facility. But depending on what type of goods the warehouse handles, opinions will vary widely on how much accuracy is good enough and what's the best technique for counting.
Fortunately, we live in an age when there have never been so many tools available to take those counts. Workers can perform cycle counts with paper and clipboards, as they've done for decades. Or a facility can deploy internet of things (IoT) sensors at dock doors, computer-vision cameras mounted on conveyors, handheld RFID (radio-frequency identification) scanners, wearable devices like ring scanners or voice-picking headsets, autonomous mobile robots (AMRs), or even indoor flying drones.
In fact, many companies are now using those devices to obtain snapshots of the inventory held in various locations throughout their DCs. But assembling those snapshots into a full panoramic view remains an almost mythical pursuit, according to John Santagate, vice president, robotics at Körber Supply Chain Software. "Visibility remains the unicorn in warehouse operations," Santagate says. "No matter how much automation and RFID you have, you need to tie it all together. Visibility for visibility's sake is somewhat useless."
In other words, simply collecting data isn't enough these days. To master the inventory visibility game, a company must be able to analyze the information it collects; compare the results to the records in, say, its warehouse management system (WMS) or order management system (OMS); and quickly act on any discrepancies. Done right, these steps can lead to a number of follow-on benefits, including the ability to track and trace on demand, determine optimal restocking rates, and build the supply chain resilience needed to weather the inevitable supply disruptions.
However, few companies have reached that goal, Santagate says. "You need to know what's in the entire network, where it is, and how to capitalize on it. Most folks are still chasing that and making [only] incremental improvements."
CLOSING THE GAP
Santagate's assessment is backed up by a study conducted last August among 1,000 U.S. supply chain managers by Impinj, a developer of RFID solutions and software. In its "Supply Chain Integrity Outlook 2025" research report, the firm found that the majority (91%) of supply chain managers believe they are equipped to drive accurate supply chain visibility, but only a third (33%) can consistently obtain accurate, real-time inventory data.
According to Impinj's chief revenue officer, Jeff Dossett, that data accuracy gap leaves many struggling to attain the level of insights, visibility, and accuracy required to drive confidence in their supply chain and respond quickly to market changes. "Supply chain managers continue to face data blind spots that prevent them from ensuring secure, reliable, and adaptable supply chains," Dossett said in a release announcing the study's findings. "It's essential that organizations address the data accuracy gap by putting technology in place to surface accurate data that fuels the real-time, actionable insights and visibility needed to ensure supply chain resilience."
HOW SHARP IS YOUR VISION?
That raises a couple of questions for DC managers seeking to bridge that visibility gap: How much detail is good enough, and how can they make the optimal use of the data they collect?
Those are tricky questions to answer, because many warehouse managers probably don't realize what they're missing, says Chris Coote, head of product at Dexory, a London-based company that makes inventory-counting robots.
In fact, enhanced visibility sometimes brings to light underlying problems that managers didn't realize they had. "Visibility reveals what people don't know about their warehouse," Coote says. For example, he says, there could be a corner of the warehouse that's particularly prone to mispicks, but the managers are not aware there's a problem and don't scan for that. "Or the [problem] could be something they do scan for but don't realize they could be [addressing more effectively]."
Most people think their system of record is pretty good, but in reality, those systems can almost always be improved, according to Coote. In many cases, those improvements would bring real benefits, like freeing human workers from the drudgery of case counting so they can take on higher-level tasks, he says.
Dexory's view aligns closely with Körber's perspective on inventory visibility—so closely, in fact, that the two companies last month launched a partnership to integrate the DexoryView advanced visibility platform with Körber's warehouse management software (WMS). The partnership will enable users to swiftly uncover and address issues in the warehouse through data-driven decision-making based on Dexory's daily scans of the facility, the companies said.
Based on these and other market developments, it looks like the warehouse visibility sector is getting its moment in the sun. It's also clear that the technology used for inventory counting is getting "smarter" and faster by the day. Together, those trends could combine to shine a bright light on the darkest corners of the warehouse, illuminating every pallet, case, and carton so DCs can get a sharper view of all the inventory inside.
When a 7.0-magnitude earthquake struck Port-au-Prince, Haiti, in 2010, a fledgling humanitarian group knew its day had come—after months of planning, it would finally be able to take its model live and see how well it worked. Formed a year earlier to support humanitarian relief efforts, that group, Airlink, had established a network of airline partners it could call on to provide free or discounted airlift in times of crisis. As it turned out, the model held up in testing. In the weeks following the earthquake, Airlink successfully coordinated the movement of more than 2,000 doctors and nurses and more than 40 shipments of aid totaling more than 500,000 pounds into the disaster zone.
Fifteen years later, the group is still carrying out that mission—but on a much larger scale. Airlink's network today includes over 200 aid organizations and over 50 commercial and charter airlines. Since its inception, the group has flown 13,500 relief workers and transported 18 million pounds of humanitarian cargo, directly helping 60 million people impacted by natural and man-made disasters.
Airlink plans to celebrate the milestone year through PR campaigns and a web series titled "15 Years in 15 Minutes." An episode will be released on the 15th of each month; all 12 episodes will feature Airlink President and CEO Steve Smith sitting down with an industry partner to discuss innovation in logistical strategy and meeting the demands of an evolving landscape in humanitarian relief. The videos will be available on YouTube.
In a statement marking the group's 15th anniversary, Smith attributed the group's success to corporate partnerships and "established, trusting relationships" with NGOs (nongovernmental organizations); airlines, including United Airlines, American Airlines, and Qatar Airways; and foundations, including the Conrad N. Hilton Foundation, GE Aerospace Foundation, Paul Allen Foundation, Buddhist Tzu Chi Foundation, UPS Foundation, and Flexport.org Fund.
When planning routes for their delivery trucks, fleet managers—or more likely, their route planning software systems—consider factors like mileage, road height and weight restrictions, traffic conditions, and weather. They can now add another variable to the mix, thanks to a new tool that calculates the chances that a load might be stolen along the way.
Developed by New Jersey-based risk assessment firm Verisk Analytics, CargoNet RouteScore API generates a cargo theft "risk score" that provides a relative measure of probability that crime and loss will occur along any given route in the U.S. and Canada. Using a proprietary algorithm, the tool rates routes on a scale from 1 to 100—with 1 representing the lowest likelihood of theft—based on risk factors such as cargo type, value, length of haul, origin, destination, day of the week, and the theft history of specific truck stops.
Companies can also use the tool to protect their cargo proactively, Verisk says. For example, before sending a truck out on a high-risk route, a carrier could implement additional security measures like tracking devices, driver teams, and escorts or even secure parking spots in advance.
Verisk adds that the tool's API format allows for easy integration with both proprietary systems and the third-party transportation management systems (TMS) that many companies use to manage their trucking operations.