Lower costs by automating after-sales warranty, repair, and service plan management
Jan. 7, 2020, Denver, CO- Cynch, a global provider of unified commerce software, has added improvements to its after-sales solution. New automation helps manufacturers and service centers streamline their processes and deliver a better experience to their customers.
Cynch has delivered a robust set of software components built for small to large enterprises offering after-sales services to increase efficiency and improve communications with service centers, manufacturers, and customers. The main components of Cynch's after-sales software include warranty, repair, workflow automation, and service plan management. These software components were built by Cynch after recognizing the need for companies to optimize their post-sales processes and better track the customer after-sales experience.
The warranty component helps both service centers focused on warranty work and manufacturers managing the warranty processes. Both service centers and manufacturers are able to use Cynch's built-in notes to automatically note and track interactions with each other and the customer.
Warranty functionality for service centers helps them:
-Easily search for and manage unpaid claims plus help remind vendors to update the status of a claim using automated email notices.
-Efficiently file and track warranty claims with manufacturers including when the claim was submitted, payment status, work history, and more.
-Manage billing with Cynch's built-in billing functionality as part of the warranty claim process.
Warranty functionality for manufacturers helps them:
-Better manage relationships with service centers. Manufacturers can roll out an easy-to-use Cynch portal for all their service centers to manage repair work and automatically file claims.
-Better manage relationships with retail businesses selling their products by offering a portal to start the warranty process and accept merchandise covered under warranty.
-Easily manage and release their warranty framework to one or thousands of service centers. Specific warranty terms for each product, extended warranties, combined warranties, and more can be tracked.
For managing repair operations in the after-sales process, RepairStorm by Cynch tracks repairs and work orders plus other types of services (i.e. sharpening or tuning). RepairStorm's after-sales functionality includes the ability to:
-Handle simple to extremely complex Service Order Transfers (SOTs) where businesses are able to designate a transfer to one or many distributed service centers.
-Enable customer pick up at different locations through the store to store transfer functionality including easy tracking and transfer of work orders and related parts.
-Leverage RepairStorm's highly customizable checklists and workflows, which are much more than a basic checklist. Businesses can attach products and parts to a checklist item to create a bill of materials and forecast needed inventory.
-Automate customer communication to keep customers in the loop.
-Create action items to assign tasks to other team members.
Post-sales functionality for service plan management helps businesses to:
-Define exact business rules to attach to service plans. For example, 80% of labor included and 50% parts except for powertrain.
-Send out automated email reminders when a service needs to be performed or request service plan renewals.
-Generate more revenue by upselling to customers with relevant and timely messages at every interaction.
-Analyze service plans with real-time data and insights that empower management teams to optimize their programs.
Cynch's after-sales solution keeps businesses in control of their brand and the customer experience during the after-sales process. The RepairStorm software is built to easily facilitate communication, automate tedious tasks, and streamline the most complex processes. Staff can work more efficiently while exceeding customer expectations at every step of the post-sales experience.
About Cynch
Cynch (https://www.cynch.me) is a global provider of the next generation ERP. The unified commerce platform enables small to large enterprises to manage their sales and services both offline and online including online commerce, in-store sales, CRM, inventory, purchasing, and after-sales operations including repair, warranty claims, service contracts, and 3rd party repair operations.
RepairStorm (https://www.repairstorm.com) by Cynch helps service centers like those in Ace Hardware stores to efficiently manage their after-sales service and repair operations. Find out more about RepairStorm after-sales management at https://www.cynch.me/after-sales-software or request a personal demo today at www.repairstorm.com/watch-a-demo.
Contacts:
Maria Sallis
Cynch
press@cynch.me
Company Name: Cynch
Company URL: https://www.cynch.me/after-sales-software
