Permanently Eliminate Lost or Misplaced Service and Repair Work Orders Items
Dec. 12, 2019, Denver, CO - A Service Center Operations Manager at one of Cynch's larger retail groups acknowledged that they used to continuously have issues with lost and misplaced items that customers had given them with their service orders. Additionally, customers would mistakenly say that they had given them items when, in fact, they had not. Now with Cynch, they can track every single item added to a service work order with a barcode label, notify the customer in an email of exactly what is attached to the order, and make sure that all the items stay together throughout the entire process.
Cynch, a global provider of unified commerce software, announces expanded labeling capabilities for warranty and repair centers that further automate the work order process. With the Cynch platform, service and repair operations have a solution that will enable decreased turnaround times, delight customers, and cut costs helping to turn those service or repair operations into major profit centers.
Cynch enables service and repair centers to efficiently keep track of items attached to a work order by automatically printing labels that are attached to every item received for that work order. The Cynch unified software platform uses its Robotic Process Automation (RPA) engine to then track each item throughout the repair or service cycle. The labeling functionality is available to all customers that subscribe to the Cynch RepairStorm product.
Cynch labeling empowers companies to easily:
-Automatically print DYMO® labels that are attached to each item in the work or service orders. For example, if there are three items on a service or repair order then Cynch will print out labels such as 1 of 3, 2 of 3, 3 of 3, etc with a description of what each item is and which order number it belongs to.
-Add new items from inventory or from a customer to add to their existing work order so that you can ensure it's not separated from the rest of the order and easily know once the item has been received.
-Track and organize all labeled items in Cynch so that when staff scans items for delivery they'll immediately know if an item is missing from the order and being able to easily see when and where the item was last scanned.
-Catch-up functionality for new items that have been added to a service order. For example, if a customer brings in a new item for the service or repair order that needs to catch up with that order and then travel with that order throughout the process.
Cynch (cynch.me) is a global provider of unified commerce software that enables small to large enterprises to manage their sales and services both offline and online on a single software platform that includes online commerce, in-store sales, CRM, inventory, purchasing, and after-sales operations including repair, warranty claims, service contracts, and 3rd party repair operations. Cynch is a trademark for OrderStorm Ecommerce, Inc.
RepairStorm (repairstorm.com) is the Cynch product that helps service centers like those in Ace Hardware stores to manage their service and repair operations.
Company Name: Cynch
Company URL: https://www.cynch.me/