Eradicate Miscommunication, Cut Labor Costs, and Deliver a Smooth Experience to Customers from your Service Center
Jan. 14, 2020, Denver, CO - RepairStorm customers are raving about Service Order Transfers (SOTs) for automating and managing the transfer of service orders and their associated items from a store location to another location where the actual repairs will be performed. Many RepairStorm customers didn't realize this kind of automation was available and were still using time-consuming and error-prone manual processes. Implementing SOTs increases turnaround times on repairs, eliminates miscommunication and lost items, automates tedious tasks, lowers labor costs, and helps deliver an exceptional customer experience.
Whether a business has a central service center where all items are serviced or multiple locations with different types of services, RepairStorm streamlines the entire process and offers transparency at every step. For example, a business has rules where they offer A, B, and C services at only two of their many locations. Or another example; the business has flexible business rules where all locations offer services but the accepting location must select which location will perform the service. Service Order Transfers are configured for each RepariStorm customer according to their specific business rules to optimize simple to very complex types of transfer set-ups. Here are some things you can do with SOTs.
View the Order Status
From anywhere, quickly look up the status of an order. A history of where the order has been, where it currently is, if it's en route to another location, waiting for a part, or ready for customer pickup is available in real-time. Each RepairStorm customer can set their own list of statuses to track.
Allow Customer Pick-up at Different Location
With Service Order Transfers, businesses with multiple locations can offer convenience for customers that want to pick up their service orders at a different location than the drop-off location. With RepairStorm, a business can easily set which locations a customer can drop off and pick up a service order. When an order is ready for pick-up at the correct location, the customer is automatically notified.
Specify Repair Items
Ensure no parts get left behind or misplaced by specifying the parts attached to a service order at the time it's dropped off. Employees gain confidence in being able to know what exactly was dropped off by the customer and when.
Label Service Order Parts
Parts labeling is used in Service Order Transfers by fixing a label to each piece associated with a work order at check-in, so as items are transferred to and from stores, nothing is left behind. Every labeled item includes a barcode and the work order number. Employees can quickly look up and see where an item is. When a service order is sent to another location the employee can see if anything is missing from the order.
Enable Catch-up Functionality
When an order is being serviced and the technician needs an additional item from the customer like a power cord, or the customer simply forgot a part and drops it off later, employees can easily "catch up" the item with the rest of the order by adding a barcode label, making sure the parts stay together.
RepairStorm has a variety of other software components that can be used with Service Order Transfers. For example, businesses can add checklists into their Service Order Transfer process to ensure special packing instructions or a specific delivery protocol is met.
The Service Order Transfers software component from RepairStorm helps service centers deliver an outstanding customer experience while cutting turnaround times and labor costs for their team.
RepairStorm (http://www.repairstorm.com) by Cynch helps service centers like those in Ace Hardware stores to efficiently manage their after-sales service and repair operations. Find out more about RepairStorm Service Order Transfers functionality at https://www.repairstorm.com/service-order-transfers or request a demo today at www.repairstorm.com/watch-a-demo.
Cynch (http://www.cynch.me) is a global provider of the next generation ERP. The unified commerce platform lets small to large enterprises manage their end-to-end sales and service both offline and online including eCommerce, in-store sales, CRM, inventory, purchasing, and after-sales operations including repair, warranty claims, service contracts, and 3rd party repair operations.
Company Name: RepairStorm
Company URL: https://www.repairstorm.com/service-order-transfers