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SEKO Logistics' new OmniReturns service improves cost and visibility for etailers and retailers
SEKO Omni-Channel Logistics is reinventing and simplifying the product returns process for retailers, etailers and consumers globally by combining best-in-class logistics and carrier processes with award-winning inhouse technology designed to reduce costs, provide end-to-end shipment visibility, and the best possible customer experience.
Currently, at least 30% of all products ordered online are returned, compared to just 8.9% of goods bought in bricks and mortar stores. Such is the influence of the returns process in consumers' buying decisions, 67% of shoppers say they check the returns page before completing their purchase, and 92% of customers will buy something again if returns are quick and easy, and preferably offer free
shipping.
With its growing portfolio of cross-border etail and retail customers globally, SEKO's innovative
OmniReturns service gives sellers:
• Visibility from label creation to stock re-entering at the etailer/retailer warehouse
• In-country returns carriers and processing hubs in major eCommerce hubs around the world to get sellers closer to customers at lower cost
• Complete global customs compliance and repatriation services
• Multiple consumer engagement methods from pOréal access to API (Application Programming Interface) access to carrier labels, enabling sellers to control the returns journey in line with their supply chain strategy
• The ability to automate customer refunds or store credits at the key milestones of 1st carrier scan anywhere in the world, processed within the SEKO hub, or on the management dashboard
Justin Irvine, Chief Product Officer at SEKO Omni-Channel Logistics, said: "OmniReturns combines all the knowledge and best practice we've learned in the last 5 years as we've designed the most innovative fulfilment and logistics solutions for etailers and retailers across our global network. Out of this has evolved what we believe is a market leading, cloud-based platform which enables customers to see the complete life cycle of a return. We didn't simply want to sell on someone else's flawed returns offering or processes, we wanted to create substantial value through aggressive first-mile procurement and controlling operations with SEKO staff at each hub point with complete transparency. For consumers, it's a frictionless solution designed to encourage brand loyalty with the companies they're buying from and to get them spending money with the etailer/retailer again as quickly as possible. Our ability to tailor each country to the local customer expectations, mixing up pre-printed labels versus pOréal interaction, right through to store credit on 1st carrier scan versus stock physically back in a DC. It really does offer a complete returns solution to the largest ecommerce markets. Our new OmniRPS BI tools are now giving different etailer/retailer business units actionable intelligence so that finance teams, buying teams, and logistics teams alike can make better business decisions on global data which is being refreshed every 2 hours."
SEKO's global returns operating platform - OmniRPS - delivers complete transparency of all returns across every aspect of the supply chain as well as the ability to operate in etailer/retailer, 3PL warehouses or in SEKO hubs around the world to process returns, plus integration for data and
automated refunding via a native Shopify or Magento API. Retailers are now using OmniRPS within their own operations so that it becomes their 'one version of the truth' for all returns functions.
With the new 'one scan' returns processing function within OmniRPS, retailer warehouse teams are able to simply scan a carrier consignment note and verify all returns with a one touch confirmation that automates both store credit/refund, and which sends stock ASN to their WMS for fast put away.
OmniReturns' customer-facing, multi-language pOréal offers a choice of carriers, free or paid returns options, pre-printed labels on dispatch, or API access to labels if the seller has its own returns pOréal.The pOréal offers two options:
• To push data on outbound deliveries via FTP or API so consumers can select the items they're returning, giving etailers/retailers faster insight and analytics of what's happening globally with their returns
• An easy 'plug and play' solution where the customer creates a generic return, requiring no integration at all
Consumers using the service simply go onto the specific etailer/retailers' returns page to confirm the goods they're sending back, and to generate a returns label via email. They then drop-off the parcel as per the instructions to their local postal provider and can track the entire return process domestically and internationally back to the seller, ensuring refunds are processed quickly.
OmniReturns' network currently covers over 30 countries in the UK, Europe and Scandinavia as well as the US, Canada, Hong Kong, Singapore, Australia and New Zealand. In the US alone, SEKO Omni-Channel Logistics is giving consumers a choice of 105,000 locations where they can drop-off their
return.
Paul Waddy, Head of Operations at Showpo, one of the launch customers for SEKO's new OmniReturns service, commented: "Showpo has worked with SEKO to create an industry-leading returns solution for our customers. Customers from all over the world can return parcels with ease, and with full visibility through our returns pOréal, which works hand-in-hand with SEKO Omni-Channel Logistics' RPS technology. Our four global returns hubs are now synced with our Sydney warehouse and OmniRPS gives us a complete picture of returns, globally and domestically. This makes it a seamless, integrated returns experience anywhere in the world for Showpo customers."
Richland Hills, Texas, September 12, 2024. AML, a U.S-based manufacturer of barcode data collection products, announces the launch of its latest Android® product, the StrikerX mobile computer.
“As more and more companies are moving away from legacy TELNET based applications, and towards APK and web-based applications, the power required to efficiently access and process graphical apps increases exponentially,” AML President Mike Kearby said. “StrikerX can handle the most demanding tasks with power to spare. Add in the fact that StrikerX is equipped with a Wi-Fi® 6E radio, and it becomes the clear choice for those looking for mobile computers they can keep deployed for years to come.”
StrikerX comes with a host of built-in software utilities for rapid deployment and maximum operator efficiency. The mobile device can be configured with an array of options including different barcode scanners, keypads, with or without a handle, and an optional camera. StrikerX can also be paired with a variety of charging accessories.
For more information on AML's new mobile computer, StrikerX, contact an AML representative at 800-648-4452 or visit our website at:
About AML. AML is a manufacturer of barcode-centric data collection products. For more than 40 years, AML has been providing American-Made data collection products to a variety of companies and industries, with an emphasis on value and performance.
For more information, contact Natalie Smith, Marketing Manager. nsmith@amltd.com
Hamilton Caster & Mfg. Co., a 117-year-old industry leader in heavy-duty industrial casters, proudly announces the enhancement of its legacy Super Endurance Caster (SEC) series, now rebranded as the Spinfinity® Super Endurance Caster (ZFSEC) series. In addition, Hamilton is introducing the all-new Spinfinity® Super Endurance Dual Caster (ZFSEC2) series, both of which feature a new heavy-duty 'V-Style' seal designed to elevate performance in the most demanding environments.
The Spinfinity® Super Endurance Caster (ZFSEC) series replaces Hamilton’s legacy SEC series, setting a new benchmark for kingpinless caster design in extra heavy-duty applications. Central to this upgrade is the heavy-duty 'V-Style' seal, which offers protection against dirt, debris, and moisture. This advanced sealing technology ensures consistent performance and extends the life of the caster, making it the ideal choice for environments where reliability is critical.
"With the introduction of the V-Style seal, the ZFSEC series is engineered to withstand the harshest conditions while providing zero-fix, 100% maintenance-free operation," said Mark Lippert, president of Hamilton Caster. "This enhancement allows our customers to minimize maintenance costs and downtime, further solidifying Hamilton’s reputation for durability and dependability."
The ZFSEC series retains the robust construction that Hamilton is known for, including a swivel top plate and inner raceway made from forged steel, providing superior strength for shock conditions. Sealed precision ball bearings are also now standard in all wheels, contributing to the maintenance-free performance of the series. Notably, the zerk fittings have been eliminated, as the new design makes them unnecessary.
Complementing the ZFSEC series, Hamilton introduces the all-new Spinfinity® Super Endurance Dual Wheel Caster (ZFSEC2) series. This dual wheel series is engineered for extra heavy-duty applications where stability, durability, and maintenance-free operation are paramount. Like its counterpart, the ZFSEC2 series leverages the new 'V-Style' seal, ensuring that each caster is fully protected against contaminants that could compromise performance.
Combined with sealed precision ball wheel bearings, this caster series ensures zero-fix, 100% maintenance-free performance. The dual-wheel configuration enhances stability and allows for a lower overall height, offering a perfect blend of strength and maneuverability.
Casters in both series are finished in a durable HAA polyester platinum powder coat and are available in a wide variety of wheel types, allowing for customization based on application needs. For complete wheel specs and product details check out the Spinfinity® Super Endurance Caster Landing Page and all-new Spinfinity® Super Endurance Dual Caster Landing Page.
ACTON, Massachusetts – September 3, 2024 – New Horizon Soft, LLC (https://www.newhorizon.ai), a global leader in AI-powered supply chain planning software, announced today the release of a new version of its Buyers Workbench procurement planning software. The latest version includes the ability to optimally schedule inbound deliveries, taking into account distribution center (DC) receiving capacity, thus minimizing receiving bottlenecks and lowering inbound logistics costs. A research paper describing the innovative methodology and its deployment at an iconic $10B+ U.S. quick-service restaurant chain was recently published in the peer-reviewed academic journal, the International Journal of Operations Research and Information Systems.
Supply chain organizations typically plan purchase orders without regard to DC receiving capacity. This leads to bottlenecks on some days and underutilized staff on others. New Horizon’s methodology, called Master Purchasing Receipt Scheduling (MPRS), uses a novel algorithm to automatically and optimally schedule deliveries. The algorithm plans deliveries at the time of purchase order creation and results in a steady volume of deliveries and lower planning and logistics costs. While first deployed at a restaurant chain, the methodology is applicable to any manufacturer, wholesaler, retailer, or foodservice company operating high-velocity DCs.
“With the increasing prevalence of high-velocity DCs, scheduling inbound deliveries can no longer be an afterthought,” said Chao-Ming Ying, Co-founder and CTO of New Horizon. “We developed the new MPRS functionality to address what had been a blind spot in many supply chains. Our customers are now taking advantage of this capability to streamline inbound logistics, increase receiving capacity utilization, and lower distribution costs.”
Supporting Resources
• Research article with case study published in the International Journal of Operations Research and Information Systems
• PDF version of article on New Horizon’s website
• New Horizon blog providing overview of restaurant chain deployment
• New Horizon Buyers Workbench web page
About New Horizon Soft, LLC
New Horizon’s supply chain planning software harnesses the power of artificial intelligence to enable manufacturers, wholesalers, and retailers to improve forecast accuracy and service levels while minimizing inventory and costs. We help planners make better decisions with cloud-based applications that are easier to use, easier to configure, easier to implement, and lower cost to operate. New Horizon is headquartered outside of Boston and has customers in North America, Europe, and Asia.
New Horizon — The AI Planning Suite™. Learn more at https://www.newhorizon.ai or follow us on LinkedIn.
Media Relations
Mike Liebson
New Horizon Soft, LLC
marketing@newhorizon.ai
+1 857-242-0783
Pennsylvania, United States – August 2024 – Thinkink Packaging, a leader in innovative packaging solutions, is excited to announce the launch of its new line of Custom Frozen Food Boxes. Designed to meet the growing demand for sustainable and durable packaging in the frozen food industry, these new boxes offer a perfect blend of functionality, quality, and eco-friendliness.
The frozen food market is rapidly expanding, with consumers increasingly seeking convenient, ready-to-eat meals that maintain freshness and quality. Thinkink Packaging’s Custom Frozen Food Boxes are specially engineered to meet these needs, offering superior insulation to preserve product integrity from production to the consumer's freezer.
Our boxes are designed with high-quality materials that provide excellent insulation, ensuring that frozen foods remain at the correct temperature throughout the supply chain. Committed to reducing environmental impact, our frozen food boxes are made from recyclable and biodegradable materials, aligning with the growing consumer demand for sustainable packaging solutions. Businesses can personalize their packaging to reflect their brand identity, with a range of sizes, styles, and printing options available. Built to withstand the rigors of transport and handling, our boxes provide robust protection against moisture, ensuring products arrive in perfect condition.
“The launch of our Custom Frozen Food Boxes is a significant step forward for Thinkink Packaging as we continue to expand our product offerings to meet the evolving needs of the market,” said Asim Munir, CEO of Thinkink Packaging. “We understand the importance of packaging in maintaining the quality and safety of frozen foods, and our new boxes are designed to provide optimal protection while also supporting sustainability goals.”
About Thinkink Packaging
Thinkink Packaging, based in Pennsylvania, is a premier provider of custom packaging solutions for a wide range of industries, including food, retail, and e-commerce. With a focus on innovation, quality, and sustainability, Thinkink Packaging has established itself as a trusted partner for businesses looking to enhance their packaging strategies.
For more information about Thinkink Packaging's Custom Frozen Food Boxes or to place an order, please contact us at +1-570-468-1167 or email support@thinkinkpackaging.com.
Thinkink Packaging – Your Partner in Packaging Innovation.
ADDISON, Ill.--(BUSINESS WIRE)--Unlimited Service Group, a group of local foodservice equipment repair providers, today announced the launch of USG Connect, an innovative new repair and maintenance management platform designed to streamline and simplify the repair and maintenance of commercial kitchen equipment.
USG Connect provides commercial kitchens with a one-stop solution for hassle-free and scalable equipment service. The exclusive platform offers a user-friendly digital experience that allows restaurants, hospitals, hotels and more, to consolidate and manage their service requests into a single maintenance management system. No matter the size of the organization, USG Connect brings the power of 35+ trusted local service brands with more than 125 locations into a consistent service experience for our customers, ensuring seamless and effective management of all foodservice equipment service requests in one, easy-to-use online platform.
The platform empowers operators to effortlessly schedule and monitor foodservice equipment repairs and maintenance. Users can submit work orders for multiple locations at any time, free of charge, through USG Connect. The tool offers 24/7/365 access to detailed, real-time updates, allowing operators to stay informed about the status of their service requests. With robust, strategic insights, customers can understand exactly what is happening with their foodservice equipment, enabling smarter decisions that save time and money.
“Our team is excited to launch USG Connect, our latest innovation. We believe service is best done in your hometown and USG Connect allows restaurant owners and other commercial kitchen operators to manage their service needs across all our unique local brands,” said Kristen Nowak, President of Field Service of Unlimited Service Group. “Our goal with USG Connect is to transform the way commercial kitchens manage their equipment installations, repairs and maintenance. It’s more than just a service platform, it’s a commitment to operational excellence.”
USG Connect is powered by Unlimited Service Group, a community of over 35 local service companies with over 1,600 manufacturer-trained technicians across North America. For more information about USG Connect or to see if your company qualifies for the platform, visit www.unlimitedservice.com/usg-connect.
About Unlimited Service Group
Unlimited Service Group is a community of over 35 commercial foodservice equipment installation, repair and maintenance providers that believes service is done best in your hometown by local technicians and team members providing expert service with differentiated parts access and local stock. Unlimited Service Group looks to support its team members, customers and manufacturers by bringing the leading hometown brands into the group to facilitate best practice sharing, and to unite the group in areas that create real value for all. Wherever there is a problem with commercial foodservice or HVAC equipment, Unlimited Service Group is there to help.
For more information, visit https://www.unlimitedservice.com/.
Contacts
Adam Gasper
adam.gasper@finnpartners.com
(989) 928-4462