Mitsubishi Caterpillar Forklift America Inc. (MCFA), a provider of forklift trucks in the United States, Canada, and Mexico, announced the launch of the Jungheinrich "Parts Fast or Parts Free Guarantee." (MCFA has a manufacturing and distribution agreement with Jungheinrich that allows it to distribute Jungheinrich forklifts and parts through the company's dealer network in North America.) This guarantee promises next-business-day delivery of parts, or they are free, including freight.
The guarantee extends to all Jungheinrich warehouse product customers who conduct business with one of the more than 330 authorized Jungheinrich dealer locations throughout North America. Replacement parts are sourced from five North American MCFA parts distribution centers located in California, Indiana, Michigan, Pennsylvania, and Texas, in addition to Jungheinrich AG's parts distribution warehouse in Germany. To qualify for the guarantee, orders must be placed through the customer's authorized dealer by 5 p.m. Eastern Standard Time and the customer must advise the dealer at the time of order that the part must be shipped via FedEx or UPS next-day air services.
All orders within the United States will be delivered within 24 hours, or MCFA will cover the cost of the part and the freight. For orders placed within Mexico and Canada, the guarantee states that the part will ship within 24 hours, or it's free, including freight.
Company Phone: (877) 543-6757
Company URL: www.jungheinrich-lift.com