Dematic has introduced the Alert Monitoring Service, a support capability for users of automated material handling systems. The Alert Monitoring Service provides a constant view of a user's material handling system, monitoring trends with an eye toward identifying issues before they become critical. The Alert Monitoring Service provides notifications about the status of controls, computer hardware, and equipment. Personnel at the user site are notified by e-mail or SMS text message of impending issues and recommended actions.
Utilizing the Alert Monitoring Service allows a proactive and pre-emptive approach to the ongoing operational support of an automated material handling system. The system uses smart filters and trend monitoring to determine if an issue requires action as well as the appropriate response.
The Alert Monitoring software utility is the constant "eyes on the system." Dematic manages the definition and configuration of metrics, alerts, and notifications so the appropriate personnel automatically receive electronic alerts when a configured and tracked condition occurs. Alert notifications will enable both Dematic and the customer's support personnel to resolve system issues, often before operators are aware of the condition, thus improving the operating performance of a facility and potentially averting unwanted downtime.
Company: Dematic Corp.
Company URL: www.dematic.us