Logistics software vendor TMW Systems Inc. said Thursday it will provide real-time industrial asset service management through an integration with Decisiv Inc., a provider of service relationship management (SRM) software for commercial vehicles and heavy equipment.
The partnership will allow users of TMW's enterprise fleet maintenance management software to apply improved management and visibility to external service events. The expanded platform will also let users leverage relationships with original equipment manufacturers (OEMs) to capture build details, warranty status, recalls and service bulletins, and diagnostics information within their internal shops, according to Decisiv.
"Our joint vision is to develop a best-in-class service management experience by leveraging TMW's asset maintenance foundation and Decisiv's SRM-based collaboration platform and OEM-3rd party call center-service provider relationships," Michael Riemer, vice president of product and channel and marketing at Decisiv, said in a statement. "Fleets who leverage the combined solution will have consistent, real-time visibility into all service events, as well as API-based access to diagnostic faults for any asset type (truck or trailer), across any make and telematics provider."
The secure exchange of real-time service status and work-order details will allow critical information to flow seamlessly between fleets, service providers, and OEMs, improving asset availability and reducing costs without jeopardizing access to confidential information, Riemer said.