We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
  • INDUSTRY PRESS ROOM
  • ABOUT
  • CONTACT
  • MEDIA FILE
  • Create Account
  • Sign In
  • Sign Out
  • My Account
Free Newsletters
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC
    • Podcast
    • Webcasts
    • Blogs
      • One-Off Sound Off
      • Global Logistics and Risk
      • Empowering Your Performance Edge
      • Analytics & Big Data
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • Parcel Forum 2022
    • MODEX 2022
    • Upload Your Video
  • MAGAZINE
    • Current Issue
    • Archives
    • Digital Edition
    • Subscribe
    • Newsletters
    • Mobile Apps
  • TRANSPORTATION
  • MATERIAL HANDLING
  • TECHNOLOGY
  • LIFT TRUCKS
  • PODCAST ETC
    • Podcast
    • Webcasts
    • Blogs
      • One-Off Sound Off
      • Global Logistics and Risk
      • Empowering Your Performance Edge
      • Analytics & Big Data
      • Submit your blog post
    • Events
    • White Papers
    • Industry Press Room
      • Upload Your News
    • New Products
      • Upload Your Product News
    • Conference Guides
    • Conference Reports
    • Newsletters
    • Mobile Apps
  • DCV-TV
    • DCV-TV 1: News
    • DCV-TV 2: Case Studies
    • DCV-TV 3: Webcasts
    • DCV-TV 4: Viewer Contributed
    • DCV-TV 5: Solution Profiles
    • Parcel Forum 2022
    • MODEX 2022
    • Upload Your Video
Home » UPS to roll out returns shipping tool that works from merchants' own IT systems
newsworthy

UPS to roll out returns shipping tool that works from merchants' own IT systems

August 8, 2017
DC Velocity Staff
No Comments

UPS Inc. will launch a product later this month that lets online merchants manage the flow of returned shipments without needing to integrate new technologies into their existing systems, the Atlanta-based company said today.

The online tool, called "Returns Manager," will be rolled out Aug. 14 in the U.S. and two weeks later in 43 additional countries, Atlanta-based UPS said. The product allows shippers to pre-authorize return shipments, set appropriate service levels, request a reason for the return, and see reports on their shipment status, UPS said.

Consumers can print return shipping labels directly from a UPS website and a mobile app, from email alerts, and from the company's retail chain, The UPS Store. Outbound and return packages will be linked in the company's tracking system, UPS said.

UPS said it would be the first logistics provider to offer the ability to create a returns shipment from a standard tracking results page. The company said the tool would be ideal for small to mid-sized merchants that lack in-house returns processing capabilities. It would also be a cost-effective alternative to merchants' placing returns labels in every box, UPS said.

Reports from various data sources point to the growing frequency of product returns, especially in e-commerce where customers will often order multiples of the same product, keep one of the items and return the rest. The National Retail Federation (NRF) found that Americans in 2015 returned $260.5 billion in merchandise, equivalent to 8 percent of all purchases made during that year. Various estimates peg the cost of returns processing to represent between 10 and 15 percent of the costs of goods sold.

In addition, it is believed that at least 30 percent of e-commerce orders are returned, compared with less than 9 percent of sales from brick-and-mortar stores.

Transportation Parcel & Postal Carriers
KEYWORDS UPS
  • Related Articles

    roll out the red (or should it be brown?) carpet

    UPS rolls out improved tracking tool

    UPS, FedEx roll out pricing for ultra-short-haul delivery services

Recent Articles by DC Velocity Staff

Companies to grow investments in energy-transition solutions, emissions reduction

Cargo imports forecast to sink near three-year low in February

Air cargo demand slumped in 2022 after “extraordinary” levels in 2021

You must login or register in order to post a comment.

Report Abusive Comment

Most Popular Articles

  • Schneider welcomes first battery-electric truck

  • Fred Smith is not worried about Amazon

  • RJW LOGISTICS GROUP EXPANDS RETAIL LOGISTICS OPERATION TO DALLAS

  • Researchers: Ships can look to Mother Nature for energy-saving ideas

  • Maersk deploys indoor drones for warehouse inventory counts

Now Playing on DCV-TV

C8c3bc6b a91d 4181 a18f 35f288257630

ACPaQ: Fast and reliable automated mixed case palletizer

DCV-TV 4: Viewer Contributed
Fully Automated Mixed Case Palletizing ACPaQ is a universally applicable solution for fully automated order picking of mixed case pallets based on customers‘ requirements. Its software allows you to customize the palletizing order to increase efficiency during in-store replenishment. The mixed case palletizer...

FEATURED WHITE PAPERS

  • The five best applications for robotic lift trucks in warehouse environments

  • Fulfillment Facility Improved Efficiencies by 4x

  • 3PLs: Complete Orders Faster with Flexible Automation

  • Reusable Packaging for the New Wave of Supply Chain Automation

View More

Subscribe to DC Velocity Magazine

GET YOUR FREE SUBSCRIPTION
  • SUBSCRIBE
  • NEWSLETTERS
  • ADVERTISING
  • CUSTOMER CARE
  • CONTACT
  • ABOUT
  • STAFF
  • PRIVACY POLICY

Copyright ©2023. All Rights ReservedDesign, CMS, Hosting & Web Development :: ePublishing