Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Economic cycles come and go, but geography is forever. For the city of Detroit, whose cycle has followed the "to hell and back" trajectory, its future as a major North American logistics player could hinge on whether transportation and logistics users view its location on the continent's map as a blessing or a curse.
Detroit sits at the nexus of U.S.-Canada trade, with its proximity to Toronto, considered the gateway to Canadian commerce. It is located near four of the five Great Lakes as well as the U.S. transcontinental railroad system that connects with Great Lakes port traffic. It is home to three major U.S. interstate highways: I-75, I-94, and I-96. Between 1,000 and 1,450 acres of land are located near urban areas ripe for industrial development, a rarity among large metropolises, according to WSP| Parsons Brinckerhoff, a New York-based engineering and professional services company that last year prepared an extensive report for the Michigan Economic Development Corp. outlining Detroit's potential as a logistics center.
As the North American hub of auto production, Detroit has a superb automotive logistics infrastructure backed by the highly skilled employees needed to keep the automotive supply chain humming. The city and the state of Michigan are well positioned to attract high-tech investment as vehicles become embedded with more technological features than ever before, according to Walter Kemmsies, managing director, economist, and chief strategist of the ports practice for Chicago-based real estate and logistics services giant JLL Inc. In an era when cars are becoming computers on chassis, a company like General Motors Corp. will find itself competing as much with Microsoft Corp., the Seattle-based software behemoth, as with rival carmakers, Kemmsies said in a phone interview.
Agriculture is one of Michigan's core industries, owing to the rich coal-black soil that naturally occurs statewide. Building a new logistics complex in Detroit could help support growing U.S., North American, and global demand for foodstuffs, experts said.
In addition, the city's core downtown area is thriving, thanks in part to large investments made by Dan Gilbert, founder of mortgage firm Quicken Loans, and Mike Ilitch, founder of pizza chain Little Caesar's. Both firms are headquartered in downtown Detroit.
The core area's resurgence has, to some degree, spilled over into increased demand for all types of commercial and industrial space. As of the end of the second quarter, warehouse and DC space in metro Detroit had a 93.67-percent occupancy rate, according to CBRE Group Inc., a commercial real estate company. Vacancy rates across various categories are at all-time lows, and the metro area represents a prime market for speculative construction, according to CBRE.
LOCATION, LOCATION, LOCATION
But the obstacles for Detroit are as apparent as its possibilities. Michigan, which appears on the nation's map as a mitten surrounded by water, is a headache for motor carriers who use the Detroit River to traverse the U.S.-Canada border. The 86-year-old Ambassador Bridge, which connects Detroit with Windsor, Ontario, and which last year handled more than $120 billion in NAFTA-related trade, is burdened with 14,000 vehicles a day—about 10,000 of them trucks—squeezed into just four lanes of road. The span, which is owned by industrialist Manuel "Matty" Moroun, who built his fortune providing shipping and logistics services to the auto industry, is the busiest cross-border transport link in North America.
Purolator International Inc., the U.S. arm of Mississauga, Ontario-based transport firm Purolator Inc. and a big user of the cross-border infrastructure, stopped using the bridge years ago, according to John T. Costanzo, president of the U.S. arm. Instead, the unit's drivers use the less-congested Blue Water Bridge, which connects the two countries at Sarnia, Ontario, about 68 miles northwest of Windsor. The relatively light vehicle backlogs at Sarnia outweigh the higher costs and the longer transit times to get there, Costanzo said.
Michigan's far northern location makes it unsuitable for handling the east-west traffic through which most U.S commerce flows, experts said. The state's northern locale and peninsula-like configuration also make it a poor choice for nationwide retail distribution and e-commerce fulfillment, which is optimally handled through massive hubs in more centrally located and landlocked states like Ohio. Cities like Chicago and Columbus, Ohio, both not far from Detroit as the logistics crow flies, have well-established logistics hubs that are situated along east-west shipping routes.
Canada's advanced and efficient infrastructure offers a compelling alternative to Detroit and Michigan. Canada has invested heavily to build a world-class shipping network to support its export-driven economy. U.S. exporters, especially in the Midwest, will often bypass the U.S. to connect with Canada's infrastructure, often through Montreal-based rail powerhouse Canadian National Inc., to get their goods loaded onto vessels for delivery to foreign markets, Kemmsies of JLL said.
Though Detroit lies along CN's line between Chicago and Montreal, the railroad doesn't have a major presence there. By contrast, CSX Corp., the Jacksonville, Fla.-based Eastern railroad, uses Detroit as its hub for all of Michigan. Norfolk, Va.-based Norfolk Southern Corp., CSX's main rival in the East, also relies on the Detroit facility.
Detroit's aging rail intermodal facility is in dire need of updating. However, a joint bid by CSX and the Michigan Department of Transportation to obtain federal grants for modernization and expansion fell short at the U.S. Department of Transportation, even though CSX was willing to pony up half of the project's projected $42.1 million cost.
Then there is the land itself, a good part of which is, in industrial property lingo, "blighted." "There are buildings, but many of them are obsolete," said Joseph G.B. Bryan, a principal consultant of Parsons Brinckerhoff and the report's primary author. Many parts of Detroit were badly neglected as it withered for years on the economic vine. City and state officials will need to erect "contemporary properties" if Detroit is to attract meaningful shipping and logistics investment, Bryan said.
The 197-page report, issued in March 2015, calls for creating a "Trade, Logistics and Industrial District" (TLI) in Southwest Detroit that would be funded by the public and private sectors to the tune of $1.6 billion to $2.2 billion. Government would kickstart the project with an investment of $400 million to $530 million over a six- to eight-year period, according to the report. The state, which commissioned the study, supports its findings. However, Michigan officials have not signed off on the TLI project because it has not received unanimous support, according to people familiar with the matter.
The TLI project would form a three-legged stool for Michigan to compete in today's logistics market, the report said: First, it creates a portfolio of logistics assets aggregated in one area. Second, it sends a message that the state is committed to the task. Lastly, it produces a "springboard for growth" by cultivating what the report called a "targeted cluster" of industries that would benefit from Detroit's location. The project would generate 15,000 to 20,000 long-term jobs in Michigan, 6,000 to 8,000 of those in metro Detroit, according to the report.
A BRIDGE TOO FAR FROM COMPLETION?
At the heart of the project is a transborder bridge named after Gordie Howe, the late hockey legend who spent most of his career with the National Hockey League's Detroit Red Wings. The proposed $2.1 billion span, expected to open around 2020, would initially have six lanes but could be widened to 10 lanes, and perhaps more. The bridge would create a straight shot between Windsor and the proposed logistics cluster, which would be located about one mile west of the Ambassador Bridge in Detroit's rundown Delray neighborhood.
The Howe Bridge is expected to handle 26,500 vehicles a day by 2025, which will ease congestion at the Ambassador Bridge and provide shippers with more transportation options. Significantly, the Canadian government will fund the span's entire construction, while the U.S. will subsequently contribute revenue collected from tolls.
Getting the Howe Bridge up and running on schedule may not be easy. Unsurprisingly, Moroun, the Ambassador Bridge's owner, has been its most vocal opponent. He has sued the governments of Canada and Michigan to stop its construction and has proposed to build a second span of the Ambassador Bridge, which he would also own. Critics have said Moroun's opposition stems from the prospect of lost profits from duty-free gasoline sales at the Ambassador Bridge.
In July, David Duncan, the Canadian official in charge of the project, told a Canadian paper that the span may not open by 2020 because about 30 properties on the U.S. side have yet to be acquired and may prove difficult to buy.
Andrew Doctoroff, special projects adviser to Michigan Gov. Rick Snyder (R) and the governor's point man on the Howe Bridge project, said the span will brighten the outlook for the city's logistics services, but even if the project runs into trouble, it will not alter the course of the broader TLI initiative. The TLI effort is "not dependent on the Gordie Howe Bridge," Doctoroff said in a phone interview.
Bryan of Parsons Brinckerhoff said Detroit and Michigan—which for the purposes of their logistics outlooks are one in the same—will succeed if officials understand what the metro region is capable of, and what it's not. Detroit's strengths lie in supporting distribution from manufacturing operations, not retail distribution, Bryan said. It can be a key player in serving Michigan, its surrounding markets, and the NAFTA trades, he added. But it cannot and will never be a lead actor in nationwide distribution, he said.
Bryan said the TLI project is critical in leveraging the natural assets that Detroit and the state of Michigan could bring to bear on the logistics market. The initiative would "vault Michigan into a trillion-dollar market with 21st century capabilities, with a marquee site in the midst of the state's largest city, and a package of assets that is rare anywhere in the United States," he wrote.
The project won't guarantee that businesses will choose Michigan for their logistics operations, Bryan said. But it makes Michigan "fully competitive in the game, and that is the game changer the state needs," he wrote.
A version of this article appears in our October 2016 print edition under the title "We heard it through the grapevine ... ."
Each of those points could have a stark impact on business operations, the firm said. First, supply chain restrictions will continue to drive up costs, following examples like European tariffs on Chinese autos and the U.S. plan to prevent Chinese software and hardware from entering cars in America.
Second, reputational risk will peak due to increased corporate transparency and due diligence laws, such as Germany’s Supply Chain Due Diligence Act that addresses hotpoint issues like modern slavery, forced labor, human trafficking, and environmental damage. In an age when polarized public opinion is combined with ever-present social media, doing business with a supplier whom a lot of your customers view negatively will be hard to navigate.
And third, advances in data, technology, and supplier risk assessments will enable executives to measure the impact of disruptions more effectively. Those calculations can help organizations determine whether their risk mitigation strategies represent value for money when compared to the potential revenues losses in the event of a supply chain disruption.
“Looking past the holidays, retailers will need to prepare for the typical challenges posed by seasonal slowdown in consumer demand. This year, however, there will be much less of a lull, as U.S. companies are accelerating some purchases that could potentially be impacted by a new wave of tariffs on U.S. imports,” Andrei Quinn-Barabanov, Senior Director – Supplier Risk Management Solutions at Moody’s, said in a release. “Tariffs, sanctions and other supply chain restrictions will likely be top of the 2025 agenda for procurement executives.”
As holiday shoppers blitz through the final weeks of the winter peak shopping season, a survey from the postal and shipping solutions provider Stamps.com shows that 40% of U.S. consumers are unaware of holiday shipping deadlines, leaving them at risk of running into last-minute scrambles, higher shipping costs, and packages arriving late.
The survey also found a generational difference in holiday shipping deadline awareness, with 53% of Baby Boomers unaware of these cut-off dates, compared to just 32% of Millennials. Millennials are also more likely to prioritize guaranteed delivery, with 68% citing it as a key factor when choosing a shipping option this holiday season.
Of those surveyed, 66% have experienced holiday shipping delays, with Gen Z reporting the highest rate of delays at 73%, compared to 49% of Baby Boomers. That statistical spread highlights a conclusion that younger generations are less tolerant of delays and prioritize fast and efficient shipping, researchers said. The data came from a study of 1,000 U.S. consumers conducted in October 2024 to understand their shopping habits and preferences.
As they cope with that tight shipping window, a huge 83% of surveyed consumers are willing to pay extra for faster shipping to avoid the prospect of a late-arriving gift. This trend is especially strong among Gen Z, with 56% willing to pay up, compared to just 27% of Baby Boomers.
“As the holiday season approaches, it’s crucial for consumers to be prepared and aware of shipping deadlines to ensure their gifts arrive on time,” Nick Spitzman, General Manager of Stamps.com, said in a release. ”Our survey highlights the significant portion of consumers who are unaware of these deadlines, particularly older generations. It’s essential for retailers and shipping carriers to provide clear and timely information about shipping deadlines to help consumers avoid last-minute stress and disappointment.”
For best results, Stamps.com advises consumers to begin holiday shopping early and familiarize themselves with shipping deadlines across carriers. That is especially true with Thanksgiving falling later this year, meaning the holiday season is shorter and planning ahead is even more essential.
According to Stamps.com, key shipping deadlines include:
December 13, 2024: Last day for FedEx Ground Economy
December 18, 2024: Last day for USPS Ground Advantage and First-Class Mail
December 19, 2024: Last day for UPS 3 Day Select and USPS Priority Mail
December 20, 2024: Last day for UPS 2nd Day Air
December 21, 2024: Last day for USPS Priority Mail Express
Measured over the entire year of 2024, retailers estimate that 16.9% of their annual sales will be returned. But that total figure includes a spike of returns during the holidays; a separate NRF study found that for the 2024 winter holidays, retailers expect their return rate to be 17% higher, on average, than their annual return rate.
Despite the cost of handling that massive reverse logistics task, retailers grin and bear it because product returns are so tightly integrated with brand loyalty, offering companies an additional touchpoint to provide a positive interaction with their customers, NRF Vice President of Industry and Consumer Insights Katherine Cullen said in a release. According to NRF’s research, 76% of consumers consider free returns a key factor in deciding where to shop, and 67% say a negative return experience would discourage them from shopping with a retailer again. And 84% of consumers report being more likely to shop with a retailer that offers no box/no label returns and immediate refunds.
So in response to consumer demand, retailers continue to enhance the return experience for customers. More than two-thirds of retailers surveyed (68%) say they are prioritizing upgrading their returns capabilities within the next six months. In addition, improving the returns experience and reducing the return rate are viewed as two of the most important elements for businesses in achieving their 2025 goals.
However, retailers also must balance meeting consumer demand for seamless returns against rising costs. Fraudulent and abusive returns practices create both logistical and financial challenges for retailers. A majority (93%) of retailers said retail fraud and other exploitive behavior is a significant issue for their business. In terms of abuse, bracketing – purchasing multiple items with the intent to return some – has seen growth among younger consumers, with 51% of Gen Z consumers indicating they engage in this practice.
“Return policies are no longer just a post-purchase consideration – they’re shaping how younger generations shop from the start,” David Sobie, co-founder and CEO of Happy Returns, said in a release. “With behaviors like bracketing and rising return rates putting strain on traditional systems, retailers need to rethink reverse logistics. Solutions like no box/no label returns with item verification enable immediate refunds, meeting customer expectations for convenience while increasing accuracy, reducing fraud and helping to protect profitability in a competitive market.”
The research came from two complementary surveys conducted this fall, allowing NRF and Happy Returns to compare perspectives from both sides. They included one that gathered responses from 2,007 consumers who had returned at least one online purchase within the past year, and another from 249 e-commerce and finance professionals from large U.S. retailers.
The “series A” round was led by Andreessen Horowitz (a16z), with participation from Y Combinator and strategic industry investors, including RyderVentures. It follows an earlier, previously undisclosed, pre-seed round raised 1.5 years ago, that was backed by Array Ventures and other angel investors.
“Our mission is to redefine the economics of the freight industry by harnessing the power of agentic AI,ˮ Pablo Palafox, HappyRobotʼs co-founder and CEO, said in a release. “This funding will enable us to accelerate product development, expand and support our customer base, and ultimately transform how logistics businesses operate.ˮ
According to the firm, its conversational AI platform uses agentic AI—a term for systems that can autonomously make decisions and take actions to achieve specific goals—to simplify logistics operations. HappyRobot says its tech can automate tasks like inbound and outbound calls, carrier negotiations, and data capture, thus enabling brokers to enhance efficiency and capacity, improve margins, and free up human agents to focus on higher-value activities.
“Today, the logistics industry underpinning our global economy is stretched,” Anish Acharya, general partner at a16z, said. “As a key part of the ecosystem, even small to midsize freight brokers can make and receive hundreds, if not thousands, of calls per day – and hiring for this job is increasingly difficult. By providing customers with autonomous decision making, HappyRobotʼs agentic AI platform helps these brokers operate more reliably and efficiently.ˮ
RJW Logistics Group, a logistics solutions provider (LSP) for consumer packaged goods (CPG) brands, has received a “strategic investment” from Boston-based private equity firm Berkshire partners, and now plans to drive future innovations and expand its geographic reach, the Woodridge, Illinois-based company said Tuesday.
Terms of the deal were not disclosed, but the company said that CEO Kevin Williamson and other members of RJW management will continue to be “significant investors” in the company, while private equity firm Mason Wells, which invested in RJW in 2019, will maintain a minority investment position.
RJW is an asset-based transportation, logistics, and warehousing provider, operating more than 7.3 million square feet of consolidation warehouse space in the transportation hubs of Chicago and Dallas and employing 1,900 people. RJW says it partners with over 850 CPG brands and delivers to more than 180 retailers nationwide. According to the company, its retail logistics solutions save cost, improve visibility, and achieve industry-leading On-Time, In-Full (OTIF) performance. Those improvements drive increased in-stock rates and sales, benefiting both CPG brands and their retailer partners, the firm says.