Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Rail intermodal folk don't know if these are the best of times or the worst of times.
Judging by the numbers, the outlook appears bright. Total annual volumes—domestic and
international—are expected to grow somewhere between 3.6 and a little over 5 percent through 2017, according to
an analysis from FTR Associates, a consultancy. Domestic intermodal volumes rose 8 percent in May, 7 percent in June,
and 5 percent in July over the comparable periods in 2013, according to the Association of American Railroads.
Intermodal has much going for it compared to truck: superior economies of scale, better fuel economy, and a cleaner
environmental footprint. As a result, a good portion of intermodal's growth has come at the expense of over-the-road truckers
that confront a myriad of operational challenges that could render them uncompetitive on many lanes.
But as events of the past nine months have shown, what intermodal doesn't currently have are the consistent service levels
that shippers had come to expect from motor carriers, albeit at a higher price.
Perhaps that was never clearer than in August, when Cold Train—a double-stack service moving fresh and frozen produce
from Quincy, Wash. and Portland, Ore., to 20 U.S. markets and Toronto—suspended operations after a little more than four
years. Overland Park, Kan.-based Cold Train, which ran on BNSF Railway's northern corridor, said its customers couldn't tolerate
the poor reliability, slower-than-normal transit times, and chronic absence of BNSF locomotives. Miserable congestion on BNSF's
lines turned normal four-day transit times from the Pacific Northwest to Chicago into seven days, wreaking havoc on deliveries
of perishable cargo. On-time deliveries last November fell to 5 percent from 90 percent. BNSF, hammered by a terrible winter in
its northern geographies and inundated with record crude oil and grain volumes, couldn't free up enough equipment to give Cold
Train the service it needed. At this point, it is uncertain when, or if, the service will resume.
Ironically, the suspension came just five months after Cold Train's new owner, Michigan-based Federated Railways Inc., said
it planned to add at least 1,000 53-foot containers to the Cold Train fleet during the next five years, bringing its container
fleet to about 1,400. Despite the suspension, other temperature-controlled intermodal shippers continue to use rail. However,
they, too, are experiencing service issues, especially along the Pacific Northwest-Chicago corridor. As a result, some perishable
users who had converted to rail have migrated back to truck, though that evidence is anecdotal and not empirical.
SERVICE WOES
The Cold Train experience may have been the most visible setback for rail interests, but the service issues have been more
widespread than with just one user. Ever since last year's fourth quarter, service metrics have deteriorated. Train speeds have
slowed and terminal dwell times increased. Average dwell times for the seven U.S. class I rails (including the U.S. operations
of Canadian National Inc. and Canadian Pacific Railway) remain high at 24 hours as of mid-September, according to investment
firm Morgan Stanley & Co. Perhaps unsurprisingly, the overall numbers are skewed by BNSF's 30-hour dwell times, according to
the data. BNSF's train velocity, which slowed precipitously during the weather-addled first quarter, has not recovered to levels
of a year ago.
Nor, it seems, has the rest of the industry. Eastern railroad Norfolk Southern Corp. has told its shippers not to expect
tangible network improvements until late November. For some railroads, that timetable may be too optimistic. Thom Albrecht,
transport analyst at BB&T Capital Markets, said rail networks might not return to 2013 levels until the fall of 2015. That could
be pushed back into 2016 if another bad winter hits the nation early next year, Albrecht warned in a mid-September research note.
Larry Gross, an intermodal analyst for FTR, told attendees at the Intermodal Association of North America's (IANA) annual
Intermodal Expo yesterday in Long Beach, Calif., that train speeds, on average, have declined 8 to 9 percent year-over-year and
that there are "no real signs" of improvement. Service remains "stable at unsatisfactory levels," Gross said.
The challenges for intermodal service are well known. Bad winter weather paralyzed large portions of the rail network. A surge
in peak-holiday season volume that would normally have hit the U.S. in early fall came early this year; the reason being that
retailers wanted to speed deliveries of goods to avoid possible labor disruptions along the West Coast as the International
Longshore Warehouse Union (ILWU) and the Pacific Maritime Association (PMA) remain at loggerheads over a new contract to replace
the pact that expired Sept. 30. Through it all, demand for intermodal services has remained strong.
Railroads have allocated record amounts in capital investment to solve their operational problems and position themselves for
growth. BNSF is slated to spend more than $5 billion on capital improvements, a decent chunk of which is earmarked to widening
and modernizing capacity along its northern corridor. While the projects should yield significant long-term benefits, for now the
mess accompanying the construction is having the perverse effect of compounding the slowdown. "The infrastructure work is causing
its own congestion," said Jim Filter, senior vice president, intermodal commercial management for Schneider National Inc., the
truckload and logistics giant.
Top rail executives are confident that the problems are fixable. However, they are loath to commit to sending an all-clear
signal. "We are making modest, incremental improvement every week," Lance M. Fritz, president and chief operating officer of
Union Pacific Railroad Co. (UP), the main unit of Union Pacific Corp., told the IANA gathering. Yet Fritz refused to be pinned
down to a specific time frame as to when service would be restored to normal levels.
UP has allocated $4.1 billion in capital investment during 2014, $2 billion of which Fritz described as "replacement capital."
Fritz said UP has been adding crews, a shortage of which contributed to its service issues. UP, the nation's largest railroad, has
adequate resources to overcome the problems, Fritz said, adding that he doesn't see any obstacles standing in its way.
At the same time that railroads are coping with service problems, intermodal rates continue to climb. Intermodal rates in July
rose 3.4 percent from year-earlier levels, according to a monthly index published by investment firm Avondale Partners LLC and
Cass Information Systems, a freight-auditing firm. Avondale said it expects intermodal rates in 2014 to rise at a low single-digit
pace as tighter truckload capacity creates cover for intermodal price hikes. The recent significant decline in diesel fuel prices
might help moderate future intermodal rate increases because the index takes diesel prices into account when calculating "all-in"
intermodal prices.
The concern, according to one long-time intermodal executive who asked not to be identified, is that railroads will be
perceived as acting with impunity by raising rates while their service remains sub-par. The rails' image will not be helped if
shippers think they are capitalizing on challenges facing the trucking industry to gouge intermodal users.
"Intermodal rates are going up everywhere, and the service continues to be terrible," the executive said. "I don't know what
the rail mindset is right now."
For some with long memories, the 2014 service issues harken back to an era when intermodal reliability was the exception and
not the norm. That era lasted for many years, and it won't take much to wipe out many of the industry's hard-won gains. The last
time rail service took such a hard hit was in 2004, when an avalanche of Asian imports entering the West Coast overwhelmed their
networks. Before that, one would have to go back to 1996 to find a period when service was this poor for this long, according to
the executive.
The predicament may have been summed up best in a comment made by an executive of a privately held intermodal marketing
company (IMC), which sells intermodal service on behalf of the rails, to Albrecht, the BB&T analyst: "Except for a shortage of
locomotives, railcars, crews, and track, the railroads are doing fine."
As holiday shoppers blitz through the final weeks of the winter peak shopping season, a survey from the postal and shipping solutions provider Stamps.com shows that 40% of U.S. consumers are unaware of holiday shipping deadlines, leaving them at risk of running into last-minute scrambles, higher shipping costs, and packages arriving late.
The survey also found a generational difference in holiday shipping deadline awareness, with 53% of Baby Boomers unaware of these cut-off dates, compared to just 32% of Millennials. Millennials are also more likely to prioritize guaranteed delivery, with 68% citing it as a key factor when choosing a shipping option this holiday season.
Of those surveyed, 66% have experienced holiday shipping delays, with Gen Z reporting the highest rate of delays at 73%, compared to 49% of Baby Boomers. That statistical spread highlights a conclusion that younger generations are less tolerant of delays and prioritize fast and efficient shipping, researchers said. The data came from a study of 1,000 U.S. consumers conducted in October 2024 to understand their shopping habits and preferences.
As they cope with that tight shipping window, a huge 83% of surveyed consumers are willing to pay extra for faster shipping to avoid the prospect of a late-arriving gift. This trend is especially strong among Gen Z, with 56% willing to pay up, compared to just 27% of Baby Boomers.
“As the holiday season approaches, it’s crucial for consumers to be prepared and aware of shipping deadlines to ensure their gifts arrive on time,” Nick Spitzman, General Manager of Stamps.com, said in a release. ”Our survey highlights the significant portion of consumers who are unaware of these deadlines, particularly older generations. It’s essential for retailers and shipping carriers to provide clear and timely information about shipping deadlines to help consumers avoid last-minute stress and disappointment.”
For best results, Stamps.com advises consumers to begin holiday shopping early and familiarize themselves with shipping deadlines across carriers. That is especially true with Thanksgiving falling later this year, meaning the holiday season is shorter and planning ahead is even more essential.
According to Stamps.com, key shipping deadlines include:
December 13, 2024: Last day for FedEx Ground Economy
December 18, 2024: Last day for USPS Ground Advantage and First-Class Mail
December 19, 2024: Last day for UPS 3 Day Select and USPS Priority Mail
December 20, 2024: Last day for UPS 2nd Day Air
December 21, 2024: Last day for USPS Priority Mail Express
Measured over the entire year of 2024, retailers estimate that 16.9% of their annual sales will be returned. But that total figure includes a spike of returns during the holidays; a separate NRF study found that for the 2024 winter holidays, retailers expect their return rate to be 17% higher, on average, than their annual return rate.
Despite the cost of handling that massive reverse logistics task, retailers grin and bear it because product returns are so tightly integrated with brand loyalty, offering companies an additional touchpoint to provide a positive interaction with their customers, NRF Vice President of Industry and Consumer Insights Katherine Cullen said in a release. According to NRF’s research, 76% of consumers consider free returns a key factor in deciding where to shop, and 67% say a negative return experience would discourage them from shopping with a retailer again. And 84% of consumers report being more likely to shop with a retailer that offers no box/no label returns and immediate refunds.
So in response to consumer demand, retailers continue to enhance the return experience for customers. More than two-thirds of retailers surveyed (68%) say they are prioritizing upgrading their returns capabilities within the next six months. In addition, improving the returns experience and reducing the return rate are viewed as two of the most important elements for businesses in achieving their 2025 goals.
However, retailers also must balance meeting consumer demand for seamless returns against rising costs. Fraudulent and abusive returns practices create both logistical and financial challenges for retailers. A majority (93%) of retailers said retail fraud and other exploitive behavior is a significant issue for their business. In terms of abuse, bracketing – purchasing multiple items with the intent to return some – has seen growth among younger consumers, with 51% of Gen Z consumers indicating they engage in this practice.
“Return policies are no longer just a post-purchase consideration – they’re shaping how younger generations shop from the start,” David Sobie, co-founder and CEO of Happy Returns, said in a release. “With behaviors like bracketing and rising return rates putting strain on traditional systems, retailers need to rethink reverse logistics. Solutions like no box/no label returns with item verification enable immediate refunds, meeting customer expectations for convenience while increasing accuracy, reducing fraud and helping to protect profitability in a competitive market.”
The research came from two complementary surveys conducted this fall, allowing NRF and Happy Returns to compare perspectives from both sides. They included one that gathered responses from 2,007 consumers who had returned at least one online purchase within the past year, and another from 249 e-commerce and finance professionals from large U.S. retailers.
The “series A” round was led by Andreessen Horowitz (a16z), with participation from Y Combinator and strategic industry investors, including RyderVentures. It follows an earlier, previously undisclosed, pre-seed round raised 1.5 years ago, that was backed by Array Ventures and other angel investors.
“Our mission is to redefine the economics of the freight industry by harnessing the power of agentic AI,ˮ Pablo Palafox, HappyRobotʼs co-founder and CEO, said in a release. “This funding will enable us to accelerate product development, expand and support our customer base, and ultimately transform how logistics businesses operate.ˮ
According to the firm, its conversational AI platform uses agentic AI—a term for systems that can autonomously make decisions and take actions to achieve specific goals—to simplify logistics operations. HappyRobot says its tech can automate tasks like inbound and outbound calls, carrier negotiations, and data capture, thus enabling brokers to enhance efficiency and capacity, improve margins, and free up human agents to focus on higher-value activities.
“Today, the logistics industry underpinning our global economy is stretched,” Anish Acharya, general partner at a16z, said. “As a key part of the ecosystem, even small to midsize freight brokers can make and receive hundreds, if not thousands, of calls per day – and hiring for this job is increasingly difficult. By providing customers with autonomous decision making, HappyRobotʼs agentic AI platform helps these brokers operate more reliably and efficiently.ˮ
RJW Logistics Group, a logistics solutions provider (LSP) for consumer packaged goods (CPG) brands, has received a “strategic investment” from Boston-based private equity firm Berkshire partners, and now plans to drive future innovations and expand its geographic reach, the Woodridge, Illinois-based company said Tuesday.
Terms of the deal were not disclosed, but the company said that CEO Kevin Williamson and other members of RJW management will continue to be “significant investors” in the company, while private equity firm Mason Wells, which invested in RJW in 2019, will maintain a minority investment position.
RJW is an asset-based transportation, logistics, and warehousing provider, operating more than 7.3 million square feet of consolidation warehouse space in the transportation hubs of Chicago and Dallas and employing 1,900 people. RJW says it partners with over 850 CPG brands and delivers to more than 180 retailers nationwide. According to the company, its retail logistics solutions save cost, improve visibility, and achieve industry-leading On-Time, In-Full (OTIF) performance. Those improvements drive increased in-stock rates and sales, benefiting both CPG brands and their retailer partners, the firm says.
"After several years of mitigating inflation, disruption, supply shocks, conflicts, and uncertainty, we are currently in a relative period of calm," John Paitek, vice president, GEP, said in a release. "But it is very much the calm before the coming storm. This report provides procurement and supply chain leaders with a prescriptive guide to weathering the gale force headwinds of protectionism, tariffs, trade wars, regulatory pressures, uncertainty, and the AI revolution that we will face in 2025."
A report from the company released today offers predictions and strategies for the upcoming year, organized into six major predictions in GEP’s “Outlook 2025: Procurement & Supply Chain” report.
Advanced AI agents will play a key role in demand forecasting, risk monitoring, and supply chain optimization, shifting procurement's mandate from tactical to strategic. Companies should invest in the technology now to to streamline processes and enhance decision-making.
Expanded value metrics will drive decisions, as success will be measured by resilience, sustainability, and compliance… not just cost efficiency. Companies should communicate value beyond cost savings to stakeholders, and develop new KPIs.
Increasing regulatory demands will necessitate heightened supply chain transparency and accountability. So companies should strengthen supplier audits, adopt ESG tracking tools, and integrate compliance into strategic procurement decisions.
Widening tariffs and trade restrictions will force companies to reassess total cost of ownership (TCO) metrics to include geopolitical and environmental risks, as nearshoring and friendshoring attempt to balance resilience with cost.
Rising energy costs and regulatory demands will accelerate the shift to sustainable operations, pushing companies to invest in renewable energy and redesign supply chains to align with ESG commitments.
New tariffs could drive prices higher, just as inflation has come under control and interest rates are returning to near-zero levels. That means companies must continue to secure cost savings as their primary responsibility.