Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Just before midnight Dec. 4, ship management and striking clerical workers reached a tentative contract ending an eight-day battle that had shut the Port of Los Angeles, the nation's busiest seaport, and dramatically reduced operations at the adjacent Port of Long Beach, the second-busiest. The six-year contract should be ratified sometime today.
Longshoremen—whose decision to honor the clerical workers' picket
lines had shuttered 10 of the port complex's 14 terminals—returned to work this morning, and the supply chain began what is expected to be a multi-week process to clear the backlog of goods.
Stephen E. Schatz Sr., a spokesman for the National Retail Federation (NRF), said in an e-mail that it could take 16 to 24 days to empty the pipeline. That is based on a calculation that it takes two to three days to push freight out the door for each day it sits idle due to a work stoppage.
The time frame for recovery may be lengthened depending on the availability of equipment at the complex, Schatz said. Equipment availability had become a serious issue by the time the strike was settled.
Fortunately for U.S. retailers and consumers, the walkout occurred during a relatively slow time at the ports. Most holiday merchandise has already entered U.S. commerce, and retailers were still several days away from the
last replenishment push before Christmas. Still, with inventory levels at record lows, there was concern that a strike lasting into next week would have caused problems for retailers that faced unplanned surges in demand.
Had the strike continued without an agreement or without government intervention, importers would have been forced to rely on expensive air freight to rush holiday goods to market. However, the rush to secure air freight
would have tightened capacity so quickly and dramatically that many importers would have been shut out anyway.
The strike's resolution could provide a short-term boost for truckers as shippers and importers may opt for the quickest possible ground transportation mode to rush idled freight to market. For their part, the nation's two
main western railroads, BNSF Railway and Union Pacific Corp. (UP), say they are prepared to go with the flow.
"We are ready to resume normal operations," said Aaron Hunt, a UP spokesperson.
"Our rail operations and facilities remain fluid and are well positioned to move containers as the situation is
resolved," Krista K. York-Woolley, a BNSF spokeswoman, said yesterday.
DISPUTE OVER OUTSOURCING
Neither side would comment on details of yesterday's agreement. However, the International Longshore and
Warehouse Union (ILWU), which represents the clerical unit, said in a statement last night that the unit
wins "new protections that will help prevent jobs from being outsourced to Texas, Taiwan, and beyond." It
was unclear at press time when the unit's rank-and-file would vote to ratify the agreement.
The unit, which has been working without a contract since June 2010, struck Nov. 27 in protest over alleged
plans by the Harbor Employers Association (HEA) to outsource clerical jobs to lower-cost locations in the United
States and overseas. The management group has denied the union claim, saying no clerical jobs have been
outsourced and none are expected to be.
The unit at the ports is considered the highest-paid clerical workers in the nation. Management said its
most recent contract offer, which the unit had rejected, would have paid each member as much as $190,000 a
year in wages, pensions, and the monetary value of health benefits.
The needle on settling the dispute began to move on Monday when Los Angeles Mayor Antonio Villaraigosa became
directly involved in the talks after cutting short an overseas trip to return to the city. Late yesterday, the Federal
Mediation & Conciliation Service (FMCS), an independent government agency tasked with keeping labor-management peace,
said it was asked by both sides to arbitrate the dispute.
FMCS Director George H. Cohen and Deputy Director Scot L. Beckenbaugh arrived in Los Angeles late yesterday, but
it is unclear what influence they had in bringing about an agreement.
ATTENTION TURNS EAST
With the strike settled, FMCS can return its attention to the East and Gulf Coasts, where it is
mediating a long-simmering dispute between the International Longshoremen's Association (ILA)
and the U.S. Maritime Association (USMX). Both sides are working under a mutually agreed upon 90-day contract
extension. The agreement was reached when it became clear that they wouldn't come to terms before the scheduled
Sept. 30 contract expiration date and that a work stoppage during the peak shipping season was becoming a strong
possibility.
Management says the ILA has failed to consider any changes to archaic work rules at the 13 ports. USMX is also
still concerned about excessive worker pay and benefits that result in millions of dollars being paid for time not worked.
For their part, the ILA has accused management of forcing the union to give up an eight-hour work guarantee that has been
standard practice for years and wanting to radically change contract language governing the payment of worker overtime.
When the extension was announced Sept. 20, Cohen said the two sides had made progress on "several important subjects" that
he declined to specify. There has been no public comment from the FMCS since then. The current extension expires Dec. 29.
Even as he hailed the settlement on the West Coast, Matthew Shay, president and CEO of the NRF, said the group won't rest
until tensions are quelled in the East and along the Gulf.
"Retailers, manufacturers, and the rest of the business community cannot afford another shutdown," Shay said in a statement.
"Our economy cannot withstand another port disruption."
As holiday shoppers blitz through the final weeks of the winter peak shopping season, a survey from the postal and shipping solutions provider Stamps.com shows that 40% of U.S. consumers are unaware of holiday shipping deadlines, leaving them at risk of running into last-minute scrambles, higher shipping costs, and packages arriving late.
The survey also found a generational difference in holiday shipping deadline awareness, with 53% of Baby Boomers unaware of these cut-off dates, compared to just 32% of Millennials. Millennials are also more likely to prioritize guaranteed delivery, with 68% citing it as a key factor when choosing a shipping option this holiday season.
Of those surveyed, 66% have experienced holiday shipping delays, with Gen Z reporting the highest rate of delays at 73%, compared to 49% of Baby Boomers. That statistical spread highlights a conclusion that younger generations are less tolerant of delays and prioritize fast and efficient shipping, researchers said. The data came from a study of 1,000 U.S. consumers conducted in October 2024 to understand their shopping habits and preferences.
As they cope with that tight shipping window, a huge 83% of surveyed consumers are willing to pay extra for faster shipping to avoid the prospect of a late-arriving gift. This trend is especially strong among Gen Z, with 56% willing to pay up, compared to just 27% of Baby Boomers.
“As the holiday season approaches, it’s crucial for consumers to be prepared and aware of shipping deadlines to ensure their gifts arrive on time,” Nick Spitzman, General Manager of Stamps.com, said in a release. ”Our survey highlights the significant portion of consumers who are unaware of these deadlines, particularly older generations. It’s essential for retailers and shipping carriers to provide clear and timely information about shipping deadlines to help consumers avoid last-minute stress and disappointment.”
For best results, Stamps.com advises consumers to begin holiday shopping early and familiarize themselves with shipping deadlines across carriers. That is especially true with Thanksgiving falling later this year, meaning the holiday season is shorter and planning ahead is even more essential.
According to Stamps.com, key shipping deadlines include:
December 13, 2024: Last day for FedEx Ground Economy
December 18, 2024: Last day for USPS Ground Advantage and First-Class Mail
December 19, 2024: Last day for UPS 3 Day Select and USPS Priority Mail
December 20, 2024: Last day for UPS 2nd Day Air
December 21, 2024: Last day for USPS Priority Mail Express
Measured over the entire year of 2024, retailers estimate that 16.9% of their annual sales will be returned. But that total figure includes a spike of returns during the holidays; a separate NRF study found that for the 2024 winter holidays, retailers expect their return rate to be 17% higher, on average, than their annual return rate.
Despite the cost of handling that massive reverse logistics task, retailers grin and bear it because product returns are so tightly integrated with brand loyalty, offering companies an additional touchpoint to provide a positive interaction with their customers, NRF Vice President of Industry and Consumer Insights Katherine Cullen said in a release. According to NRF’s research, 76% of consumers consider free returns a key factor in deciding where to shop, and 67% say a negative return experience would discourage them from shopping with a retailer again. And 84% of consumers report being more likely to shop with a retailer that offers no box/no label returns and immediate refunds.
So in response to consumer demand, retailers continue to enhance the return experience for customers. More than two-thirds of retailers surveyed (68%) say they are prioritizing upgrading their returns capabilities within the next six months. In addition, improving the returns experience and reducing the return rate are viewed as two of the most important elements for businesses in achieving their 2025 goals.
However, retailers also must balance meeting consumer demand for seamless returns against rising costs. Fraudulent and abusive returns practices create both logistical and financial challenges for retailers. A majority (93%) of retailers said retail fraud and other exploitive behavior is a significant issue for their business. In terms of abuse, bracketing – purchasing multiple items with the intent to return some – has seen growth among younger consumers, with 51% of Gen Z consumers indicating they engage in this practice.
“Return policies are no longer just a post-purchase consideration – they’re shaping how younger generations shop from the start,” David Sobie, co-founder and CEO of Happy Returns, said in a release. “With behaviors like bracketing and rising return rates putting strain on traditional systems, retailers need to rethink reverse logistics. Solutions like no box/no label returns with item verification enable immediate refunds, meeting customer expectations for convenience while increasing accuracy, reducing fraud and helping to protect profitability in a competitive market.”
The research came from two complementary surveys conducted this fall, allowing NRF and Happy Returns to compare perspectives from both sides. They included one that gathered responses from 2,007 consumers who had returned at least one online purchase within the past year, and another from 249 e-commerce and finance professionals from large U.S. retailers.
The “series A” round was led by Andreessen Horowitz (a16z), with participation from Y Combinator and strategic industry investors, including RyderVentures. It follows an earlier, previously undisclosed, pre-seed round raised 1.5 years ago, that was backed by Array Ventures and other angel investors.
“Our mission is to redefine the economics of the freight industry by harnessing the power of agentic AI,ˮ Pablo Palafox, HappyRobotʼs co-founder and CEO, said in a release. “This funding will enable us to accelerate product development, expand and support our customer base, and ultimately transform how logistics businesses operate.ˮ
According to the firm, its conversational AI platform uses agentic AI—a term for systems that can autonomously make decisions and take actions to achieve specific goals—to simplify logistics operations. HappyRobot says its tech can automate tasks like inbound and outbound calls, carrier negotiations, and data capture, thus enabling brokers to enhance efficiency and capacity, improve margins, and free up human agents to focus on higher-value activities.
“Today, the logistics industry underpinning our global economy is stretched,” Anish Acharya, general partner at a16z, said. “As a key part of the ecosystem, even small to midsize freight brokers can make and receive hundreds, if not thousands, of calls per day – and hiring for this job is increasingly difficult. By providing customers with autonomous decision making, HappyRobotʼs agentic AI platform helps these brokers operate more reliably and efficiently.ˮ
RJW Logistics Group, a logistics solutions provider (LSP) for consumer packaged goods (CPG) brands, has received a “strategic investment” from Boston-based private equity firm Berkshire partners, and now plans to drive future innovations and expand its geographic reach, the Woodridge, Illinois-based company said Tuesday.
Terms of the deal were not disclosed, but the company said that CEO Kevin Williamson and other members of RJW management will continue to be “significant investors” in the company, while private equity firm Mason Wells, which invested in RJW in 2019, will maintain a minority investment position.
RJW is an asset-based transportation, logistics, and warehousing provider, operating more than 7.3 million square feet of consolidation warehouse space in the transportation hubs of Chicago and Dallas and employing 1,900 people. RJW says it partners with over 850 CPG brands and delivers to more than 180 retailers nationwide. According to the company, its retail logistics solutions save cost, improve visibility, and achieve industry-leading On-Time, In-Full (OTIF) performance. Those improvements drive increased in-stock rates and sales, benefiting both CPG brands and their retailer partners, the firm says.
"After several years of mitigating inflation, disruption, supply shocks, conflicts, and uncertainty, we are currently in a relative period of calm," John Paitek, vice president, GEP, said in a release. "But it is very much the calm before the coming storm. This report provides procurement and supply chain leaders with a prescriptive guide to weathering the gale force headwinds of protectionism, tariffs, trade wars, regulatory pressures, uncertainty, and the AI revolution that we will face in 2025."
A report from the company released today offers predictions and strategies for the upcoming year, organized into six major predictions in GEP’s “Outlook 2025: Procurement & Supply Chain” report.
Advanced AI agents will play a key role in demand forecasting, risk monitoring, and supply chain optimization, shifting procurement's mandate from tactical to strategic. Companies should invest in the technology now to to streamline processes and enhance decision-making.
Expanded value metrics will drive decisions, as success will be measured by resilience, sustainability, and compliance… not just cost efficiency. Companies should communicate value beyond cost savings to stakeholders, and develop new KPIs.
Increasing regulatory demands will necessitate heightened supply chain transparency and accountability. So companies should strengthen supplier audits, adopt ESG tracking tools, and integrate compliance into strategic procurement decisions.
Widening tariffs and trade restrictions will force companies to reassess total cost of ownership (TCO) metrics to include geopolitical and environmental risks, as nearshoring and friendshoring attempt to balance resilience with cost.
Rising energy costs and regulatory demands will accelerate the shift to sustainable operations, pushing companies to invest in renewable energy and redesign supply chains to align with ESG commitments.
New tariffs could drive prices higher, just as inflation has come under control and interest rates are returning to near-zero levels. That means companies must continue to secure cost savings as their primary responsibility.