Peter Bradley is an award-winning career journalist with more than three decades of experience in both newspapers and national business magazines. His credentials include seven years as the transportation and supply chain editor at Purchasing Magazine and six years as the chief editor of Logistics Management.
Skeptics once may have considered the movement toward sustainable practices in American business to be a temporary detour from business as usual. To make those practices, well, sustainable, they argued, required more than a social conscience. They required a payoff on the bottom line.
That is exactly what has happened. Companies that have embraced sustainability and implemented new practices and technologies in a careful and rational fashion have realized not only environmental and social benefits but financial benefits as well.
"Companies are starting to recognize that things can be done be in a sustainable way ... that could save money and affect the bottom line," says Richard Bank, a director of the Washington, D.C.-based Sustainable Supply Chain Foundation. The organization supports research to identify best practices and technologies aimed at furthering sustainable practices in supply chains.
The companies that continue to take the initiative to adopt sustainable practices and programs across their supply chains are some of the biggest names in international business—companies like Walmart, UPS, and W.W. Grainger.
Now, a major trade group for third-party logistics service providers (3PLs) has joined the cause. Earlier this year, the International Warehouse Logistics Association (IWLA) announced its own program. Called the Sustainable Logistics Initiative, the new program was developed by IWLA in concert with the Sustainable Supply Chain Foundation.
IWLA says the new initiative is the first of its kind. It is not a certification program like LEED, the U.S. Green Building Council's accreditation program, but rather a way for participants to demonstrate their progress toward more sustainable operations. The initiative is designed specifically for warehouses and DCs, not broader transportation and logistics companies. "One of the commonalities of our 500 or so members is that we all operate big warehouse boxes," says IWLA chairman Linda Hothem. "Our focus is inside the box."
Making change, box by box
IWLA announced its initiative in July and subsequently made it available to its membership base. Hothem, who is CEO of Pacific American Group and a senior adviser to Matson Global Distribution Services Inc., says the idea grew out of conversations among the group's executive committee members about the market's increasing interest in all things green.
Third-party service providers are seeing growing demands from customers and potential customers for evidence of sustainability efforts, says Bank. "Companies big and small are asking and in some cases demanding that [3PLs] have sustainability programs before issuing a contract," he says. "This program will give customers some sense of assurance that 3PLs are engaged in sustainability."
Conversations on how to demonstrate that opened the door to developing the program. "We were bemoaning the fact that the industry did not have any metrics [on sustainability]," Hothem says. "The construction industry had LEED, but in logistics, we really don't have any of those metrics or any sort of certification process. We decided to take the initiative to determine what the logical metrics would be."
More than green
Although the program started out as a green initiative, its scope has since expanded beyond environmental stewardship. Hothem credits Dale Rogers, a professor at Rutgers University who has conducted numerous studies on sustainable supply chains, with persuading the group to adopt a broader focus. "Dale steered us away from 'green' and steered us into the sustainability camp," she says. The difference: While green initiatives focus primarily on carbon footprint issues, sustainability also takes into account social responsibility and corporate good citizenship.
"Sustainability involves people," Hothem says. "It is more subjective, but we are looking at some quantitative measures like safety, training, and development." Sustainable measures can also include things like community service and charitable donations, she adds.
Enrollment in the new program is done on a facility-by-facility basis. Participants first fill out an online questionnaire for each facility they want to register, providing data on energy use, recycling, water consumption, community service, and more. A representative from the Sustainable Supply Chain Foundation will then visit the facility to verify those numbers.
Once the responses have been validated, the numbers provide the benchmarks against which subsequent performance improvements are measured. Facilities will be able to achieve silver, gold, or platinum status by demonstrating progress against their own benchmarks. The program does not use cross-industry—or even cross-company—comparisons.
Hothem explains that this allows for the wide variance in warehouse operations—for instance, energy use for refrigerated warehouses would vary markedly from non-refrigerated buildings. "There are so many variables, it's hard to measure one against another," she says. By allowing members to establish their own benchmarks, the Sustainable Logistics Initiative sidesteps those issues, she says. "You'll measure what you've done on your own rather than versus what your neighbor does."
Immediate benefits
As for the program's cost, ILWA members pay a $200 enrollment fee for the first facility and $50 for each subsequent site. There's an additional $1,000 charge for the assessment by the Sustainable Supply Chain Foundation.
Although the program carries a cost, IWLA leaders believe the initiative will lead to immediate benefits for members. It will allow them to tout their participation in an industry best-practices initiative. And as facilities achieve specific sustainability goals, they can promote their newly attained silver, gold, or platinum status.
Left unsaid, but likely equally important as more business adopt sustainability goals, is that the members can assure their old and new customers that they, too, are on board with the movement.
As holiday shoppers blitz through the final weeks of the winter peak shopping season, a survey from the postal and shipping solutions provider Stamps.com shows that 40% of U.S. consumers are unaware of holiday shipping deadlines, leaving them at risk of running into last-minute scrambles, higher shipping costs, and packages arriving late.
The survey also found a generational difference in holiday shipping deadline awareness, with 53% of Baby Boomers unaware of these cut-off dates, compared to just 32% of Millennials. Millennials are also more likely to prioritize guaranteed delivery, with 68% citing it as a key factor when choosing a shipping option this holiday season.
Of those surveyed, 66% have experienced holiday shipping delays, with Gen Z reporting the highest rate of delays at 73%, compared to 49% of Baby Boomers. That statistical spread highlights a conclusion that younger generations are less tolerant of delays and prioritize fast and efficient shipping, researchers said. The data came from a study of 1,000 U.S. consumers conducted in October 2024 to understand their shopping habits and preferences.
As they cope with that tight shipping window, a huge 83% of surveyed consumers are willing to pay extra for faster shipping to avoid the prospect of a late-arriving gift. This trend is especially strong among Gen Z, with 56% willing to pay up, compared to just 27% of Baby Boomers.
“As the holiday season approaches, it’s crucial for consumers to be prepared and aware of shipping deadlines to ensure their gifts arrive on time,” Nick Spitzman, General Manager of Stamps.com, said in a release. ”Our survey highlights the significant portion of consumers who are unaware of these deadlines, particularly older generations. It’s essential for retailers and shipping carriers to provide clear and timely information about shipping deadlines to help consumers avoid last-minute stress and disappointment.”
For best results, Stamps.com advises consumers to begin holiday shopping early and familiarize themselves with shipping deadlines across carriers. That is especially true with Thanksgiving falling later this year, meaning the holiday season is shorter and planning ahead is even more essential.
According to Stamps.com, key shipping deadlines include:
December 13, 2024: Last day for FedEx Ground Economy
December 18, 2024: Last day for USPS Ground Advantage and First-Class Mail
December 19, 2024: Last day for UPS 3 Day Select and USPS Priority Mail
December 20, 2024: Last day for UPS 2nd Day Air
December 21, 2024: Last day for USPS Priority Mail Express
Measured over the entire year of 2024, retailers estimate that 16.9% of their annual sales will be returned. But that total figure includes a spike of returns during the holidays; a separate NRF study found that for the 2024 winter holidays, retailers expect their return rate to be 17% higher, on average, than their annual return rate.
Despite the cost of handling that massive reverse logistics task, retailers grin and bear it because product returns are so tightly integrated with brand loyalty, offering companies an additional touchpoint to provide a positive interaction with their customers, NRF Vice President of Industry and Consumer Insights Katherine Cullen said in a release. According to NRF’s research, 76% of consumers consider free returns a key factor in deciding where to shop, and 67% say a negative return experience would discourage them from shopping with a retailer again. And 84% of consumers report being more likely to shop with a retailer that offers no box/no label returns and immediate refunds.
So in response to consumer demand, retailers continue to enhance the return experience for customers. More than two-thirds of retailers surveyed (68%) say they are prioritizing upgrading their returns capabilities within the next six months. In addition, improving the returns experience and reducing the return rate are viewed as two of the most important elements for businesses in achieving their 2025 goals.
However, retailers also must balance meeting consumer demand for seamless returns against rising costs. Fraudulent and abusive returns practices create both logistical and financial challenges for retailers. A majority (93%) of retailers said retail fraud and other exploitive behavior is a significant issue for their business. In terms of abuse, bracketing – purchasing multiple items with the intent to return some – has seen growth among younger consumers, with 51% of Gen Z consumers indicating they engage in this practice.
“Return policies are no longer just a post-purchase consideration – they’re shaping how younger generations shop from the start,” David Sobie, co-founder and CEO of Happy Returns, said in a release. “With behaviors like bracketing and rising return rates putting strain on traditional systems, retailers need to rethink reverse logistics. Solutions like no box/no label returns with item verification enable immediate refunds, meeting customer expectations for convenience while increasing accuracy, reducing fraud and helping to protect profitability in a competitive market.”
The research came from two complementary surveys conducted this fall, allowing NRF and Happy Returns to compare perspectives from both sides. They included one that gathered responses from 2,007 consumers who had returned at least one online purchase within the past year, and another from 249 e-commerce and finance professionals from large U.S. retailers.
The “series A” round was led by Andreessen Horowitz (a16z), with participation from Y Combinator and strategic industry investors, including RyderVentures. It follows an earlier, previously undisclosed, pre-seed round raised 1.5 years ago, that was backed by Array Ventures and other angel investors.
“Our mission is to redefine the economics of the freight industry by harnessing the power of agentic AI,ˮ Pablo Palafox, HappyRobotʼs co-founder and CEO, said in a release. “This funding will enable us to accelerate product development, expand and support our customer base, and ultimately transform how logistics businesses operate.ˮ
According to the firm, its conversational AI platform uses agentic AI—a term for systems that can autonomously make decisions and take actions to achieve specific goals—to simplify logistics operations. HappyRobot says its tech can automate tasks like inbound and outbound calls, carrier negotiations, and data capture, thus enabling brokers to enhance efficiency and capacity, improve margins, and free up human agents to focus on higher-value activities.
“Today, the logistics industry underpinning our global economy is stretched,” Anish Acharya, general partner at a16z, said. “As a key part of the ecosystem, even small to midsize freight brokers can make and receive hundreds, if not thousands, of calls per day – and hiring for this job is increasingly difficult. By providing customers with autonomous decision making, HappyRobotʼs agentic AI platform helps these brokers operate more reliably and efficiently.ˮ
RJW Logistics Group, a logistics solutions provider (LSP) for consumer packaged goods (CPG) brands, has received a “strategic investment” from Boston-based private equity firm Berkshire partners, and now plans to drive future innovations and expand its geographic reach, the Woodridge, Illinois-based company said Tuesday.
Terms of the deal were not disclosed, but the company said that CEO Kevin Williamson and other members of RJW management will continue to be “significant investors” in the company, while private equity firm Mason Wells, which invested in RJW in 2019, will maintain a minority investment position.
RJW is an asset-based transportation, logistics, and warehousing provider, operating more than 7.3 million square feet of consolidation warehouse space in the transportation hubs of Chicago and Dallas and employing 1,900 people. RJW says it partners with over 850 CPG brands and delivers to more than 180 retailers nationwide. According to the company, its retail logistics solutions save cost, improve visibility, and achieve industry-leading On-Time, In-Full (OTIF) performance. Those improvements drive increased in-stock rates and sales, benefiting both CPG brands and their retailer partners, the firm says.
"After several years of mitigating inflation, disruption, supply shocks, conflicts, and uncertainty, we are currently in a relative period of calm," John Paitek, vice president, GEP, said in a release. "But it is very much the calm before the coming storm. This report provides procurement and supply chain leaders with a prescriptive guide to weathering the gale force headwinds of protectionism, tariffs, trade wars, regulatory pressures, uncertainty, and the AI revolution that we will face in 2025."
A report from the company released today offers predictions and strategies for the upcoming year, organized into six major predictions in GEP’s “Outlook 2025: Procurement & Supply Chain” report.
Advanced AI agents will play a key role in demand forecasting, risk monitoring, and supply chain optimization, shifting procurement's mandate from tactical to strategic. Companies should invest in the technology now to to streamline processes and enhance decision-making.
Expanded value metrics will drive decisions, as success will be measured by resilience, sustainability, and compliance… not just cost efficiency. Companies should communicate value beyond cost savings to stakeholders, and develop new KPIs.
Increasing regulatory demands will necessitate heightened supply chain transparency and accountability. So companies should strengthen supplier audits, adopt ESG tracking tools, and integrate compliance into strategic procurement decisions.
Widening tariffs and trade restrictions will force companies to reassess total cost of ownership (TCO) metrics to include geopolitical and environmental risks, as nearshoring and friendshoring attempt to balance resilience with cost.
Rising energy costs and regulatory demands will accelerate the shift to sustainable operations, pushing companies to invest in renewable energy and redesign supply chains to align with ESG commitments.
New tariffs could drive prices higher, just as inflation has come under control and interest rates are returning to near-zero levels. That means companies must continue to secure cost savings as their primary responsibility.