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Employees from throughout the worldwide HP organization have joined an aggressive sustainability program that aims to help save the planet while saving the company millions of dollars.
No one wants to think about the possibility of a product recall. But those in the know say the key to surviving the crisis is to put a recall management plan in place before the worst happens.
A decade ago, third-party service providers were happy to do business with anyone who walked through the door. But these days, they're downright choosy about who they'll work with.
If you build your business by guaranteeing customer satisfaction, you'd better be prepared for a flood of returns. An exclusive look at L.L.Bean's strategy for staying afloat on a sea of returned backpacks, fly rods, parkas and moccasins.