Retailers should brace for a strong "Amazon effect" this holiday season, as more shoppers seek free and fast delivery of their holiday purchases, according to a survey of consumers by logistics technology company Convey, released Wednesday.
The Austin, Texas-based firm's third annual consumer survey identified shipping costs as the most important factor in holiday delivery, followed by speed, with more than twice as many consumers citing delivery speed as important compared to what was reported last year, according to the company. The report also found that package theft is a top concern—second only to late delivery—for the nearly 95% of consumers who plan to shop online this season.
Some of the report's key findings include:
Convey's third annual survey polled more than 2,500 consumers across the United States.