ModusLink announced its new Aftersales Management Solution, which will help customers improve visibility into reverse supply chain processes for better decision-making, improve efficiency and increase service levels while lowering overall costs. In addition to helping companies improve the way their aftersales processes are run, ModusLink's new solution will also analyze the data produced by the reverse supply chain cycle to discover patterns and issues that can be corrected to cut down on the amount of product being returned. Without regular analysis, correctible problems might be missed - and by repeating those problems in future product versions, customers could be turned off from your products forever.
The solution encompasses everything a company needs to properly manage its returns operation, making it easy for customers to return products - while at the same time, ensuring the company is driving the greatest value possible out of each return.
"Every unneeded expense adds up, especially in today's economy," said John Boucher, CEO and President of ModusLink. "Which is why it is hard to believe that so many companies don't pay close attention to their aftersales processes. Like any part of the supply chain, the reverse supply chain needs to be optimized and streamlined to drive the maximum value at the lowest cost. With our new Aftersales Management Solution, companies can now do so."
Company URL: https://www.moduslink.com/solutions/aftersales/