DHL has initiated a new global shipment management system, known as Quality Shipment Monitoring System (QSMS), across 10 countries in its Asia Pacific network. The QSMS provides the ability to monitor individual shipments door to door in real time. This information is now available for the carrier's customers in Australia, Hong Kong, India, Indonesia, Japan, Korea, New Zealand, the Philippines, Singapore and Taiwan. Six more markets?Bangladesh, China, Malaysia, Pakistan, Sri Lanka and Thailand?are expected to launch the enhanced system by the end of 2006. The system should be operational in all 41 countries and territories in Asia Pacific by the end of 2007.
The movement of shipments in these countries, from pickup points to DHL's service centers and from aircraft freighters to the final delivery, is monitored at 17 different checkpoints, providing real-time visibility across the entire network. If certain operational actions do not occur within a fixed time period, the QSMS sends an alert to analysts based at its Quality Control Centers (QCCs) in the region. In the past, for example, information about a flight delay due to bad weather would only be available to the DHL network after the flight had departed. With the QSMS, the QCC analysts will receive the latest flight status information within five minutes of a flight delay, and this information will be immediately accessible to the network. This real-time freight monitoring enables DHL to proactively inform customers about the status of their shipments as well as respond instantly to potential shipment delays.
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