Logistics technology firm Convey Inc. has added case management features to its cloud-based shipping software that will enable users to accelerate the exception-management process, the firm said Tuesday.
Convey's "Engage" product lets shippers manage the delivery process, the company said. The new features add real-time case-management capabilities, providing users with context around distressed shipments, expediting issue resolution, and improving workflows for shipper-carrier collaboration, according to Austin, Texas-based Convey.
Common delivery problems include schedule changes, incorrect addresses, and damaged or cancelled items, the firm says. For single shipments, solving those issues through the exception-management process may be relatively simple, but on a global scale the process becomes costly, inefficient, and error-prone, Convey says.
Convey says its solution simplifies the workflows involved with resolving transportation issues by avoiding the flood of emails, phone calls, and spreadsheet pages exchanged between shippers and carriers.
"One of the most challenging elements of creating a successful journey is the ability for shippers and carriers to quickly and easily communicate," Matt Howitt, Convey's vice president of product, said in a statement.