Retailers that are in the market to buy warehouse management system (WMS) software to help with their omnichannel fulfillment challenges need to look beyond the initial purchase to get the best return from the technology, a report released Tuesday says.
WMS vendors make an array of software products that can help retailers stay competitive in an omnichannel world by finding innovative ways to store and distribute goods and meet demanding consumer expectations, according to the report from the Framingham, Mass., analyst firm IDC Retail Insights. The report evaluated the capabilities of WMS products from nine providers:
Regardless which vendor they choose, users can take three steps to get the most out of the software and produce a quicker return on investment (ROI) from the purchase, according to study author Victoria Brown, senior research analyst for IDC Retail Insights. The key recommendations include:
Titled "IDC MarketScape: Worldwide Retail Warehouse Management Systems 2017 Vendor Assessment," the full report analyzes vendors' current strengths and skills, based on surveys and interviews with market leaders, participants, and end users.