West Coast port performance: Have your say!

Do you import or export via U.S. West Coast ports? If so, researchers for the Port Performance Research Network, chaired at Nova Scotia's Dalhousie University, want to hear from you.

The organization is seeking feedback from the ports' customers and stakeholders about their experiences using the ports. Researchers want to understand how users choose ports, what aspects of port services are most important to them, and how they evaluate the performance of the ports they use.

Participants will be asked to rate the importance of various performance criteria and then to apply them to ports they actually use. When the research is completed, the results will be used to design a port effectiveness survey that will be used throughout the world.

If you're interested in participating and have shipped via a U.S. West Coast port in the last year, go to the study's website and fill out the anonymous survey. The 20 minutes it takes will be time well spent: The survey ultimately will help to guide ports in improving the quality of their services, which will be a significant benefit to the ports' customers.

To participate in the survey, click here.