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At the Container Store's DC, there's no need for bosses to ride herd over work crews. Performance scores displayed on a giant electronic scoreboard let workers pace themselves throughout the day.
Accurate calculation of "dimensional weight" is carrying greater, well, weight in parcel shipping rates. That's leading to greater interest in tools that measure up to the demands of high-speed cubing and weighing.
Companies have little trouble justifying investments in equipment used to make goods—it's understood that machine tools, assembly equipment and the like are necessary to create wealth. But when it comes to material handling equipment, it's a different story.
Whether it's a dusty battlefield in Kuwait, a gleaming North American DC or Michelin Tires' corporate offices, Bob Brescia says that when the rubber hits the road, logistics operations are pretty much the same.