Mark Solomon joined DC VELOCITY as senior editor in August 2008, and was promoted to his current position on January 1, 2015. He has spent more than 30 years in the transportation, logistics and supply chain management fields as a journalist and public relations professional. From 1989 to 1994, he worked in Washington as a reporter for the Journal of Commerce, covering the aviation and trucking industries, the Department of Transportation, Congress and the U.S. Supreme Court. Prior to that, he worked for Traffic World for seven years in a similar role. From 1994 to 2008, Mr. Solomon ran Media-Based Solutions, a public relations firm based in Atlanta. He graduated in 1978 with a B.A. in journalism from The American University in Washington, D.C.
Combine a successful entrepreneur and businessman, an industry ripe for consolidation, and a cluster of small businesses that may be ready to sell out at the right price, and, if nothing else, it could create the most compelling stew of activity the U.S. transportation industry has seen in some time.
Stirring the pot will be 55-year-old Bradley S. Jacobs, a balding, bespectacled Providence, R.I., native. Jacobs may lack the visibility of such buy-out artists as Carl C. Icahn and William A. Ackman, but he has prospered greatly in his own right by starting and running businesses in three other industries: energy, equipment rental, and solid waste.
Now, Jacobs has set his sights on transportation, specifically the $50 billion-a-year truck brokerage sector, where third parties help shippers locate available truck capacity, among other services.
Last year, Jacobs led a team that invested $150 million in cash in a non-asset-based expedited transportation company called Express-1 Expedited Solutions Inc. He renamed the company XPO Logistics and installed himself as CEO. From this platform, Jacobs aims to construct a $5 billion to $6 billion-a-year powerhouse mostly by unifying a scattered truck brokerage segment through a combination of acquisitions and organic expansion XPO refers to as "cold starts."
Jacobs, who opened an office late last year in Phoenix, envisions launching about 20 cold-start offices over the next 18 months to three years. He said he expects each location to generate between $25 million and $200 million in revenue a year.
In addition, Jacobs projected that XPO would make five to seven brokerage acquisitions a year. XPO had not made any acquisitions as of this writing, though Jacobs said in other interviews that he has talked to about 100 potential acquirees.
Jacobs said XPO has about $70 million in cash and a $10 million line of credit that could be expanded if necessary. The combination of cash and credit availability should get XPO through the first phase of acquisitions and cold starts, which, if business grows as Jacobs hopes, will result in a near-doubling of XPO's current annual revenue to about $400 million.
XPO will also look to build a presence in other non-asset-based operations, like freight forwarding and time-critical transportation, Jacobs said. However, the bulk of his efforts will be focused on truck brokerage.
A major wager Jacobs' bet is big and, in the eyes of many, unprecedented. No one recalls a transportation logistics company of this size (XPO is expected to report about $225 million in annual revenue in 2011) achieving a 20- to 30-fold increase in its top line in five years.
"It's quite a challenge, and it will take a lot of acquisitions to build out the [revenue] model and hit those goals," said Evan Armstrong, president of Armstrong & Associates, a Stoughton, Wis.-based consultancy that follows the third-party logistics and truck brokerage sectors and has done consulting and advisory work for XPO.
Charles W. Clowdis Jr., managing director, transportation advisory services for consultancy IHS Global Insight, said there aren't many truck brokers with net revenues—gross revenues minus purchased transportation costs—in the millions of dollars for XPO to roll up into a multi-billion enterprise. Clowdis said there might be a large block of owners willing to sell to XPO, but only at an appropriate multiple of earnings that meets their exit requirements.
Then there's the competition. Besides the established companies like C.H. Robinson Worldwide Inc.—with the industry's largest brokerage operation—and Echo Global Logistics, truckload carriers are muscling into the brokerage segment as a way to round out their product offerings. XPO could also face competition from the executives of the companies it buys out unless the sellers sign ironclad non-compete contracts, Clowdis said.
Beyond the buyouts and the cold starts, XPO's success will hinge on everyday execution, namely the ability to maintain and strengthen relationships with shippers and carriers, and to develop a solid IT network that extends real-time visibility to all of its customers and service providers. XPO plans to have one IT platform extending across its brokerage, freight forwarding, and expedited transport businesses.
Jacobs recognizes that potholes lie ahead. For example, the marketplace may not welcome a potentially disruptive player to the game, and the capital markets may not be healthy enough to support XPO's funding needs. "The risks are there, and they are not trivial," he said in a recent interview with DC Velocity.
XPO's publicly traded shares took a hit in the fall after the company reported a $5.38 per-share third-quarter loss. The stock price fell steadily through November, though it had recovered some of its losses by the middle of December.
The company said the third-quarter loss was due to accounting charges relating to Jacobs' initial $150 million investment, the expense of building out the IT network and physical infrastructure, and the cost of recruiting high-end personnel.
XPO's executive team includes Greg Ritter, who built the brokerage business of truckload giant Knight Transportation after spending 22 years at C.H. Robinson; Scott Malat, who was Goldman, Sachs & Co.'s senior equity transportation analyst; and Richard M. Metzler and Thomas Connolly, who combined have decades of mergers and acquisitions experience in the transportation and finance fields, respectively.
"Begging to be consolidated" Despite the risks, Jacobs believes the characteristics of the truck brokerage business are so favorable as to make the potential negatives seem minor. Perhaps the sector's strongest lure to an entrepreneur like Jacobs is its extreme fragmentation. There are approximately 10,000 licensed truck brokers in the United States, but only about 25 have annual gross revenues—revenues before the cost of purchased transportation—of more than $200 million.
C.H. Robinson is on track to generate more than $10 billion in gross revenues in 2011. Robinson's 2011 net revenue, which includes the cost of transportation, will be about $1.5 billion if current patterns hold. The next 29 biggest brokers have combined net revenues of about $1.9 billion, according to Armstrong & Associates.
Many truck brokers, though successful, remain small because they lack the working capital to fund a meaningful expansion. It is this wide net of modestly sized brokers—those with $30 million to $200 million in annual gross revenue—that Jacobs has targeted.
Jacobs said the number of small brokers fighting for market share means the brokerage business is "just begging to be consolidated." He added, "Small companies are more valuable to me as part of a larger company than they are to the actual owners who control them."
The sector has also shown a long-running pattern of above-trend growth, regardless of macroeconomic conditions. For years, it has grown two to three times faster than annualized gross domestic product, and it continues to do so.
Jacobs figures broker services will remain in demand as many small to mid-sized shippers that lack dedicated shipping departments increasingly turn to third parties to help them find the best deals from the approximately 250,000 trucking companies that ply the nation's roads. He contends that, over time, XPO and others will find themselves competing for a larger pie than what exists today.
"I am making a bet that the way transportation is purchased today by smaller shippers is inefficient," he said. "And I am making a bet that a growing percentage of shippers will use brokers because it is more efficient."
In addition, the brokerage model is easily scalable because it is so sales driven, and it operates with significant variable costs, meaning a manager can get to critical mass of network capacity without a massive fixed investment. Jacobs followed this approach in growing his four prior companies, and he is not about to stop with XPO.
"Brad realizes you need to have scale to build capacity, and this is something he is very good at," said Armstrong.
A long entrepreneurial history At mid-life, Jacobs is poised for what could end up being the biggest of his many paydays. At 23, Jacobs co-founded Amerex Oil Associates Inc., a New Jersey-based oil brokerage firm, and served as its CEO until the firm was sold in 1983. The next year, he moved to England and founded Hamilton Resources (UK) Ltd., an oil trading company. Using most of his savings and a $1 billion line of credit, he built the company into a $1 billion-a-year enterprise.
In 1989, he founded United Waste Systems, Inc., which became the United States' fifth largest solid waste company before it was acquired by United Waste Services in 1997 for $2.5 billion, including debt. In 1997, he founded United Rentals Inc., which had become the world's largest equipment rental company by the time Jacobs stepped down from day-to-day management a decade later.
Jacobs said his prior endeavors required significant transportation and supply chain experience, the ability to meld acquisitions and organic expansion, and a mastery of information technology to connect multiple offices in disparate locations across a single network. Those skills will be heavily utilized as he goes where few in the transportation field have gone before.
Ben Gordon, managing director of BG Strategic Advisors, a Palm Beach, Fla.-based logistics mergers and acquisitions advisory firm, thinks it would be foolish to sell Jacobs short. "We think Brad is likely to be very successful," Gordon said. "We believe in his strategy."
Worldwide air cargo rates rose to a 2024 high in November of $2.76 per kilo, despite a slight (-2%) drop in flown tonnages compared with October, according to analysis by WorldACD Market data.
The healthy rate comes as demand and pricing both remain significantly above their already elevated levels last November, the Dutch firm said.
The new figures reflect worldwide air cargo markets that remain relatively strong, including shipments originating in the Asia Pacific, but where good advance planning by air cargo stakeholders looks set to avert a major peak season capacity crunch and very steep rate rises in the final weeks of the year, WorldACD said.
Despite that effective planning, average worldwide rates in November rose by 6% month on month (MoM), based on a full-market average of spot rates and contract rates, taking them to their highest level since January 2023 and 11% higher, year on year (YoY). The biggest MoM increases came from Europe (+10%) and Central & South America (+9%) origins, based on the more than 450,000 weekly transactions covered by WorldACD’s data.
But overall global tonnages in November were down -2%, MoM, with the biggest percentage decline coming from Middle East & South Asia (-11%) origins, which have been highly elevated for most of this year. But the -4%, MoM, decrease from Europe origins was responsible for a similar drop in tonnage terms – reflecting reduced passenger belly capacity since the start of aviation’s winter season from 27 October, including cuts in passenger services by European carriers to and from China.
Each of those points could have a stark impact on business operations, the firm said. First, supply chain restrictions will continue to drive up costs, following examples like European tariffs on Chinese autos and the U.S. plan to prevent Chinese software and hardware from entering cars in America.
Second, reputational risk will peak due to increased corporate transparency and due diligence laws, such as Germany’s Supply Chain Due Diligence Act that addresses hotpoint issues like modern slavery, forced labor, human trafficking, and environmental damage. In an age when polarized public opinion is combined with ever-present social media, doing business with a supplier whom a lot of your customers view negatively will be hard to navigate.
And third, advances in data, technology, and supplier risk assessments will enable executives to measure the impact of disruptions more effectively. Those calculations can help organizations determine whether their risk mitigation strategies represent value for money when compared to the potential revenues losses in the event of a supply chain disruption.
“Looking past the holidays, retailers will need to prepare for the typical challenges posed by seasonal slowdown in consumer demand. This year, however, there will be much less of a lull, as U.S. companies are accelerating some purchases that could potentially be impacted by a new wave of tariffs on U.S. imports,” Andrei Quinn-Barabanov, Senior Director – Supplier Risk Management Solutions at Moody’s, said in a release. “Tariffs, sanctions and other supply chain restrictions will likely be top of the 2025 agenda for procurement executives.”
As holiday shoppers blitz through the final weeks of the winter peak shopping season, a survey from the postal and shipping solutions provider Stamps.com shows that 40% of U.S. consumers are unaware of holiday shipping deadlines, leaving them at risk of running into last-minute scrambles, higher shipping costs, and packages arriving late.
The survey also found a generational difference in holiday shipping deadline awareness, with 53% of Baby Boomers unaware of these cut-off dates, compared to just 32% of Millennials. Millennials are also more likely to prioritize guaranteed delivery, with 68% citing it as a key factor when choosing a shipping option this holiday season.
Of those surveyed, 66% have experienced holiday shipping delays, with Gen Z reporting the highest rate of delays at 73%, compared to 49% of Baby Boomers. That statistical spread highlights a conclusion that younger generations are less tolerant of delays and prioritize fast and efficient shipping, researchers said. The data came from a study of 1,000 U.S. consumers conducted in October 2024 to understand their shopping habits and preferences.
As they cope with that tight shipping window, a huge 83% of surveyed consumers are willing to pay extra for faster shipping to avoid the prospect of a late-arriving gift. This trend is especially strong among Gen Z, with 56% willing to pay up, compared to just 27% of Baby Boomers.
“As the holiday season approaches, it’s crucial for consumers to be prepared and aware of shipping deadlines to ensure their gifts arrive on time,” Nick Spitzman, General Manager of Stamps.com, said in a release. ”Our survey highlights the significant portion of consumers who are unaware of these deadlines, particularly older generations. It’s essential for retailers and shipping carriers to provide clear and timely information about shipping deadlines to help consumers avoid last-minute stress and disappointment.”
For best results, Stamps.com advises consumers to begin holiday shopping early and familiarize themselves with shipping deadlines across carriers. That is especially true with Thanksgiving falling later this year, meaning the holiday season is shorter and planning ahead is even more essential.
According to Stamps.com, key shipping deadlines include:
December 13, 2024: Last day for FedEx Ground Economy
December 18, 2024: Last day for USPS Ground Advantage and First-Class Mail
December 19, 2024: Last day for UPS 3 Day Select and USPS Priority Mail
December 20, 2024: Last day for UPS 2nd Day Air
December 21, 2024: Last day for USPS Priority Mail Express
Measured over the entire year of 2024, retailers estimate that 16.9% of their annual sales will be returned. But that total figure includes a spike of returns during the holidays; a separate NRF study found that for the 2024 winter holidays, retailers expect their return rate to be 17% higher, on average, than their annual return rate.
Despite the cost of handling that massive reverse logistics task, retailers grin and bear it because product returns are so tightly integrated with brand loyalty, offering companies an additional touchpoint to provide a positive interaction with their customers, NRF Vice President of Industry and Consumer Insights Katherine Cullen said in a release. According to NRF’s research, 76% of consumers consider free returns a key factor in deciding where to shop, and 67% say a negative return experience would discourage them from shopping with a retailer again. And 84% of consumers report being more likely to shop with a retailer that offers no box/no label returns and immediate refunds.
So in response to consumer demand, retailers continue to enhance the return experience for customers. More than two-thirds of retailers surveyed (68%) say they are prioritizing upgrading their returns capabilities within the next six months. In addition, improving the returns experience and reducing the return rate are viewed as two of the most important elements for businesses in achieving their 2025 goals.
However, retailers also must balance meeting consumer demand for seamless returns against rising costs. Fraudulent and abusive returns practices create both logistical and financial challenges for retailers. A majority (93%) of retailers said retail fraud and other exploitive behavior is a significant issue for their business. In terms of abuse, bracketing – purchasing multiple items with the intent to return some – has seen growth among younger consumers, with 51% of Gen Z consumers indicating they engage in this practice.
“Return policies are no longer just a post-purchase consideration – they’re shaping how younger generations shop from the start,” David Sobie, co-founder and CEO of Happy Returns, said in a release. “With behaviors like bracketing and rising return rates putting strain on traditional systems, retailers need to rethink reverse logistics. Solutions like no box/no label returns with item verification enable immediate refunds, meeting customer expectations for convenience while increasing accuracy, reducing fraud and helping to protect profitability in a competitive market.”
The research came from two complementary surveys conducted this fall, allowing NRF and Happy Returns to compare perspectives from both sides. They included one that gathered responses from 2,007 consumers who had returned at least one online purchase within the past year, and another from 249 e-commerce and finance professionals from large U.S. retailers.
The “series A” round was led by Andreessen Horowitz (a16z), with participation from Y Combinator and strategic industry investors, including RyderVentures. It follows an earlier, previously undisclosed, pre-seed round raised 1.5 years ago, that was backed by Array Ventures and other angel investors.
“Our mission is to redefine the economics of the freight industry by harnessing the power of agentic AI,ˮ Pablo Palafox, HappyRobotʼs co-founder and CEO, said in a release. “This funding will enable us to accelerate product development, expand and support our customer base, and ultimately transform how logistics businesses operate.ˮ
According to the firm, its conversational AI platform uses agentic AI—a term for systems that can autonomously make decisions and take actions to achieve specific goals—to simplify logistics operations. HappyRobot says its tech can automate tasks like inbound and outbound calls, carrier negotiations, and data capture, thus enabling brokers to enhance efficiency and capacity, improve margins, and free up human agents to focus on higher-value activities.
“Today, the logistics industry underpinning our global economy is stretched,” Anish Acharya, general partner at a16z, said. “As a key part of the ecosystem, even small to midsize freight brokers can make and receive hundreds, if not thousands, of calls per day – and hiring for this job is increasingly difficult. By providing customers with autonomous decision making, HappyRobotʼs agentic AI platform helps these brokers operate more reliably and efficiently.ˮ