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Following Amazon's lead—and as a way to curb the high costs associated with reverse logistics processes—two-thirds of retailers say they would stop doing business with problem shoppers, ERP provider says.
Each year, DC Velocity honors a select group of supply chain professionals who have helped move profession forward. We call them the Rainmakers. Read the interviews with this year's honorees.
If you build your business by guaranteeing customer satisfaction, you'd better be prepared for a flood of returns. An exclusive look at L.L.Bean's strategy for staying afloat on a sea of returned backpacks, fly rods, parkas and moccasins.
