RSS
NRF survey: shopping returns rate persists at 16.5%
Retailers continue to accept returned goods in pursuit of consumer loyalty despite cost, fraud.
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Reverse Logistics
OUTBOUND
We have a plastics problem
With continued education, ingenuity, and collaboration, our supply chains may be the key to solving the global plastics crisis, one small step at a time.
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Return policies could hurt retailers this holiday season
Survey shows 90% of consumers will hesitate to shop with a retailer that charges for online returns, and that flexibility and convenience are a must.
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FloorFound lands $10.5 million backing for its large-item returns network
Startup will now expand its “recommerce” platform to appliances, mattresses, and exercise equipment.
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Parcel delivery startup Veho taps new funding to acquire returns specialist
Buying QuikReturn will expand both product offering and geographical expansion, Veho says.
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Product returns rate jumps to 16.6% of total U.S. retail sales
Retailers struggle to process returns profitably due to customer fraud, lack of automation, NRF and ReverseLogix surveys find.
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BIG PICTURE
Then and now
A look back at DCV’s inaugural issue shows that while the industry has undergone a radical transformation since the magazine’s launch, readers’ core concerns remain remarkably unchanged.
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ORDER FULFILLMENT/RETURNS
Sure, you can return that
Supply chain service providers say a flood of returns following peak shipping season this year may mean reverse logistics finally gets its due.
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Online shopping trends flatten the traditional holiday peak
Consumers flock to gift cards, bracketing purchases, and waiting for post-holiday deals, Pitney Bowes and Narvar studies show.
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Returns tech specialist Optoro gains $25 million backing from Zebra
Firms will team to offer an end-to-end reverse logistics solution that optimizes retail returns processing, partners say.
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