Table of Contents: October 2019

Clear track ahead or challenges around the bend?
Intermodal service providers are finding that last year's stellar performance is a tough act to follow, as they face down challenges ranging from China tariffs to aging infrastructure to softening demand.
Mike Colby of Sick Inc. Mike Colby of Sick Inc.
In our continuing series of discussions with top supply-chain company executives, Mike Colby discusses advances in artificial intelligence, the growth of digitization, and a connected future supported by the Internet of Things.
The master supply chain builder: interview with Kathy Wengel The master supply chain builder: interview with Kathy Wengel
Recently honored with CSCMP's prestigious Distinguished Service Award, Kathy Wengel—Johnson & Johnson's top supply chain executive—has dedicated her career to building diverse teams that create world-class supply chains.
Automated system "mooves" dairy beverages around the clock Automated system "mooves" dairy beverages around the clock
Kroger's Mountain View Foods facility is delivering milk, cream, and juice to stores faster than ever thanks to robotic warehouse technology and 24/7 operation.
Flexible fulfillment at its best Flexible fulfillment at its best
Pharmaceutical industry 3PL J. Knipper and Co. expands its material handling toolbox with a scalable, high-tech goods-to-person picking system that is speeding operations and providing room to grow.
AI and ML come to GTM AI and ML come to GTM
Some vendors are incorporating artificial intelligence and machine learning into their global trade management software. Here's how these technologies could improve trade compliance and classification.
WMS helps gauge maker handle DC performance pressures WMS helps gauge maker handle DC performance pressures
Engineered Specialty Products Inc. used data from the Latitude WMS to tie pay to performance and drive labor improvements.

Voices
Big Picture: Gotta serve somebody
Has customer service nosedived in a time of low unemployment?
Outbound: Be present
There's no doubt that today's digital tools have enhanced our capabilities to do business. But they haven't replaced the value of being there.
Inbound
Amazon opts for electric avenue
E-commerce giant orders 100,000 battery-powered package-delivery trucks.
Stop and slice
Grocery chain unveils "Breadbot" automated on-site bakery.
To stock or not to stock?
Duke University professor creates tool to help DCs decide which spare parts to stock and which to 3D print.
Japanese firm tests robotic picnic delivery
Visitors to Japan's Umikaze Park can now order food and beverages for in-park delivery via autonomous bots.
For UPS, the shirts they are a-changin'
Parcel delivery and logistics giant announces first uniform redesign in decades.
Logistics gives back
Here's our monthly roundup of some of the charitable works and donations by companies in the material handling and logistics space.
Newsworthy
States with worst highway systems find it difficult to improve, report shows
Infrastructure spending and performance data lag in FL, OK, DE, CA, CT, NY, MA, HI, RI, AR, and NJ, Reason Foundation says.
Truckload rates to rise, 3PL says
Shippers and carriers should expect rising rates for the peak holiday retail season, according to Coyote Logistics' Q3 forecast.
Report: Cybersecurity lags in logistics industry
Companies understand the growing threat of cyberattacks, but are failing to make security a primary part of their business operations, technology report shows.
Online grocery sector cooks up fast growth as Amazon and Walmart fight for top rank
Grocers investing in rapid digital transformation while trying to curb costs of delivery services, Edge by Ascential says.
ATRI: truck drivers face rising tide of detention at warehouses
Solutions could include updating technology, managing tighter schedules, offering extended hours, group says.
Demand for fulfillment robots to soar
Global study predicts deployment of nearly 600,000 autonomous mobile robots for order fulfillment by 2023—excluding Amazon.
DHL tests emerging tech in Chicago innovation center
Partnerships with software, hardware vendors could solve problems in warehouse labor, parcel returns, urban delivery, DHL says.
Rakuten Super Logistics opens fulfillment network to Amazon
American division of Japanese e-commerce giant will use its 14 U.S. facilities to support Amazon's "seller fulfilled prime" program.