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Transparent policies and proactive updates positively influence consumer perception and brand loyalty, according to Narvar study of 1,300 online shoppers.
As retailers continue to expand their omnichannel service offerings, they're increasingly turning to a traditionally underused resource: the brick-and-mortar store.
Following Amazon's lead—and as a way to curb the high costs associated with reverse logistics processes—two-thirds of retailers say they would stop doing business with problem shoppers, ERP provider says.
Online retail giant says it received 70,000 applications within two days of its $15 minimum-wage announcement as it seeks to fill more than 100,000 seasonal jobs.
Whether it's saving space, boosting productivity, or slashing processing costs, the benefits of automation can make it a logical move. Here are some signs that your operation is ripe for automation.
The promise of hassle-free returns may keep customers happy, but our latest survey suggests that omnichannel players are still struggling to find the right balance between cost and service.