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84 percent of shoppers are unlikely to return to a retailer after just one negative experience, Convey, Inc.'s third annual consumer expectations survey finds.
Candace Holowicki was tasked with bringing TriMas Corp.'s global logistics operations under corporate control. Her battles, and ultimately her success, demonstrated how logistics can be two parts psychology and one part process.
In a reversal of the usual chain of events, e-tailer Dollar Shave Club cut ties with its 3PL and built two automated DCs so it could take charge of its own fulfillment operations.