Highway delays spark road rage. Delays in stifling planes provoke air rage. But delays at the distribution center? The frustrations probably won't erupt into dockrage, but they certainly create simmering resentment. Though DC managers are quick to vent about the truck drivers who visit their premises—they're rude, they miss appointments—they're often rude and dismissive themselves. All too often, the result is holdups, miscommunications and delays.
Yet these problems are hardly unsolvable. What follows are some simple, but often overlooked, ways to improve relationships with truckers and guarantee a more efficient dock operation.